“Had an engineer come out to replace a pump. He broke my timer and to fix his mistake he re-wired my home without my knowledge. This caused my heating and hot water to constantly stay on. I called him back to tell him what was happening and he told me he would come back the next day to fix it but never showed up. I then spent £400 calling out another engineer to re-wire my house back to normal and fix the timer that was broken. Told admiral all of this and they said their engineer is not at fault. Absolutely disgusting that they can put someone through so much stress and get away with it”
“Simply terrible. They just want every penny out of you possible. My insurance for a 2008 golf ended up being £2.5K - despite my 6 years no claims, when confused.com are quoting me (as I'm at renewal) less than £1.3K for a new sports car.
And if you need to cancel your policy before the end of its term, they charge you a hefty administration fee.
They also increase your policy every time you move address - giving you a reason of 'you're in a higher risk area', which is extremely funny because I ended up moving back to my initial address 6 weeks later and they increased my premium again telling me the same thing - that the area is higher risk ... which leads me to suspect there are no algorithms detecting higher risk areas, and that they simply increase your premium by default every time you move.”
“Rubbish customer support. No help or flexibility with direct debit problem even though was happy to pay the one missed payment there and then. Company ruled by computer policy. Not the friendly helpful company advertised. Would not recommend to anyone. Very disappointed and wish I had never changed insurers. Plus charged 40 odd pounds for the privilege of cancelling policy. Thanks Admiral. Maybe rethink your advertisements to the couldn't be bothered company.”
“I had my beloved mercedes Vito stolen in June. They tried to steal it 2 previous times and in the third succeed. Rang admiral to report it after contacting the police they where great. Until that is the very next day hot a bill for £600 wanting my full premium. Fine okay they wrote that off if I was willing to insure another vehicle. I had to chase them up at every point of this ordeal, my car seats for the kids, personal effects payment of £150 my 59plate mercedes Vito which I bought for £5000 2 years ago has now lost 40% of it value. I had just done some work to it and it looked great. I also had a stereo and dvd player in my vehicle which they refused to pay out for, if my stereo was fitted when I bought the vehicle then this is covered by the market valuation, if like my dvd was fitted afterwards then this is not covered either, so when are audio and visual covered by my insurance policy.
They also refused to pay for items which had just been fitted which again is fair enough but when my vehicle has been recovered and I phoned them to ask for the item's which they have not paid me for and was not covered by the valuation they said that would be fine but as they where waiting for the auction company to pick the vehicle up from the recovery company as the police where still busy with it, I would have to wait, but they would call me to let me know when I could retrieve the item's. This was not not true as the vehicle was picked up five days prior and I also spoke to the auction company who stated they had the vehicle.
I am still waiting for the phone call about my items and my vehicle has now been put up for auction and I wanted it back, I asked if I could buy it back as and they refused also. They have made me feel like a criminal and I am out of pocket by about £5000 due to admiral insurance never again will I use this company they have lied all the way through the process. They can't open emails or call you back, they tell you that there systems are down or not working properly when they have to deal with anything difficult to answer. Absolute rubbish I will be putting in a formal complaint. Disgusting.”
“Having been chasing for an update on a home insurance claim since March. Standard email saying apologies for the delay and then nothing until I chase again. Still don’t have an outcome and I have a huge hole in my bathroom ceiling and a bathroom that I cannot use. I have two small children and being without the main bathroom for so long is simply ridiculous. I paid for a gold package and the customer service has been shocking. Quick enough to take your money but don’t want to help when you need it. Please avoid at all costs.”
“tried calling for quote 3 times and first time held on for 30 mins got no where. rang again on different number held on for 20 mins no answer. rang a 3rd number and guess what still hanging on for about 10 mins so give u on admiral”
“The send a letter to me about upload somw pic of my driving license when i was on holiday. They send leter 02.08 with 2 weeks notice and warning if i will not upload those pic they will cancel my policy. The letter came 19.08. I was without a cover for few days and i didn't even know that as they didn't call or inform me in any other way. They cancel my policy. When i got the letter and call them they said that i need to pay cancellation fee now and upload my driving licence. This is a joke. How you can just send a letter and thats it? If i was traveling with that car on my holiday i would be not insured and i would not even know that!!!”
“when my policy was due for renewal I could not log on to the website, after being on hold for 45 minutes I tried the live chat where I was told that I would get login details in 24 hours, as this would take me over my renewal date I told them to cancel my policy. Then they took an inflated renewal from my account and when I called I was told it will take TEN WORKING DAYS to refund my premium. They have almost £400 of My money they took out of my account without my permission. This is the worst customer service I have encountered in over 50 years of driving”
“Don’t go with them even if they offer a free insurance!!!
They just gonna adding things and charge you every couple of months for nothing.
I had to pay 2 administration fees so far each 19,99.
And 150£ for getting another driving license in UK.( It meant to decrease the price).
Just avoid them at any cost.”
“Don’t go with them even if they offer a free insurance!!!
They just gonna adding things and charge you every couple of months for nothing.
I had to pay 2 administration fees so far each 19,99.
And 150£ for getting another driving license in UK.( It meant to decrease the price).
Just avoid them at any cost.”
“I am 43 years old I insure my wife’s qashqai and my weekend car Subaru Impreza and pay £409 a year for both
Someone hit my car in a car park and he wanted to go through his insurance not pay me outside the insurance I was advised to contact contacted my insurance even though I was not to blame they pushed me to have my car fix by them I said no because I do car body work for a living
So I didn’t claim and fixed the car myself just phone admiral to renew both my cars insurance with the company I have been with for years and because I mentioned to them about someone ran in to me and I didn’t claim my insurance has gone up £400 so now they want £800 a year wtf time to leave a insurance company I thought was good
At least dick Turpin wore a mask when he robbed from people
A very unhappy customer”
“Renewal was twice the cost of other insurers. Phone told them I would not renew and they send me a bill for £87 and nasty chasing letter. Do not use, terrible company.”
“Horrible insurance company, refused to deal with TPins, in breach of DPA by claiming claimant refused to settle the claim, encourage car hire company retrieve the replacement car in 24hour. Then provide a very low offer, stressing claimant to accept the offer. Tactic does not work, provide the final settlement on the following day and close the claim on the day after. Admiral is fully aware that Ombudsman do not have the authority looking into third party case as it does not fall under the definition of the customer.”
“Not a lot people know this, but if you have an uninsured driver hit you and Admiral can't recover their costs, they leave the claim open, which means your premium increases at renewal and are loaded by other insurers. Admiral's defence is they consider you at fault as claimants who are hit by uninsured drivers, "drive in rush hour or on typically danger'us stretches of roads or parking in busy roads" VERY FEW OTHER INSURERS ADOPT THIS”
“They had the cheapest offer, but after I had to call them to inquire about the claims process (someone had scratched my car), they cancelled the renewal because they would have to double the premium! Though I never filed a claim and never received any money from them! Terrible customer experience.”
“Overpromise-Under deliver.
Do not return calls, share personal details with third party...
Claimed I was dual insured based on data base..told me I had to prove otherwise. Upon investigation I was not dual insured the other policy was the previous owners(Traders insurance) yet instead of investigating first they informed claimant that I dual insured...”
“Prefer no stars, got falsely accused of hitting another car..spent 4 weeks trying to prove that I was not responsible despite engineers report, Police View CCTV AND CHECKING VEHICLE...
Complete lack of customer service/care chose to take claimants version despite the fact that obtained personal details fraudulently and blatantly lied to Police... Claimant also has same insurance company “Conflict of Interests”
In balance of Probability...not facts...”
“Not happy with cancellation charges. Rochit in customer services tried to justify charging £57 to cancel my policy, despite having a week of policy left before my next payment. Very unhappy with this service.”
