“Terrible customer service. They charge £18 for phone call to cancel super expensive car insurance. Sales team tricks you to speak with them for 30min.”
“After being a loyal and long term customer, I was very disappointed as just after renewal they have decided to charge me double on top of my policy price for changes and forced me to cancel my contract that way - £60 fee paid for cancellation as well, even if it wasn’t my fault. Very disappointed! Would never recommend them to anyone”
“First time I have had to make a claim on my vehicle insurance after over 40 years driving and 40 years of paying over insurance premiums. Despite other driver admitting full liability Admiral have been an absolute nightmare to deal with, 3 weeks later and I am no nearer getting back on the road than the day I reported the incident! Avoid at all costs, even if a better company is more expensive.”
“What a joke!
First time in my life I've needed to claim and Admiral use some spurious firm called Claims handling direct to deny a perfectly correct justifiable claim using the excuse "it wasn't stormy enough" despicable just despicable.
Ombudsmen here we come and if I find evidence of illegality the police.”
“Shocking service. Got my Daughters renewal £782.59, rang to cancel as it was only £535.07 if I did it via a price comparison site same insurance same company! Guy told me he would match it kept on the phone 20 mines then called me back for 33 minutes then the system crashed, shocking service. All that wasted time for no benefit and very nearly charged £250 more.”
“good price to begin with and then ripped me off because my wifes number of years driving was out by one year. charged me extra for her driving only 9 years instead of 10 years then whacked an admin fee on top, obviously cant get enough money from you! Make sure you get your information right on your quote if your going with these.”
“Avoid at all costs. Same experience on both motor and home insurance: ridiculously inflated 'cancellation fee' (as well as fees for just about any kind of amendment/ alteration you may wish to make to your policy mid-term, all bearing no resemblance to the reasonable cost of doing so).
Also: for the most part you can't manage policies sold online via their website. You have to call. And wait and wait and wait and wait...”
“Bought admiral insurance online via go compare and in the quote asked for no claims protection to be protected which was part of the price.
Then called admiral with the reference quote we got with the NCB protected but the Admiral agent didn’t include this on the insurance and was left that way in the renewal last year. Only found out after a claim had taken 20+ years back to 3 and after telephone calls to argue this Admiral were not interested and said it’s not there fault!! I told them it’s not mine because we had the price quote included with the NCB protected and therefore expect it to be on the insurance! I even have the go compare quote in 2017 showing we had selected this. So now going through the complaints department ... so no I would not Recommend this lot as they can’t fulfill you’re paid quote yet if it was the other way around and you had given wrong details the insurance would be void.
Avoid !”
“Admiral refused me pay for my non-fault claim but paid from my policy to driver found at 100% fault.
I was found not at fault of accident after 2 years of investigating 30 sec video clearly showing how the accident happened. For over a year I was driving damaged car which later failed MOT. Admiral refused to repair my car both before and after it failed MOT. At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault.”
“Appalling service dont use I have been waiting for them to successfully send dashcam footage to a third party insurance for two months with them constantly lying giving wrong information and numerous excuses of IT issues as to why they haven't sent the footage correctly in almost two months. This is delaying not only an admittance of liability by the third party and also delay injury claims due to the incompetence of my own insurance. As soon as this is resolved I shall be cancelling my insurance with admiral and going elsewhere.”
“Very poor customer service on car insurance.
I didn't realise when I signed up with them that they wouldn't allow bodywork damage to be handled by Lexus Bodyshops.
Then when the paint fell off, they refused to cover under warranty because they said it was down to stone chips.
Lexus bodyshop said it was a load of rubbish and there were obvious paintwork errors.”
“Been with them for over 5 yrs and was…
Been with them for over 5 yrs and was looking to move so I called and they said they would reduce my premium. I accepted. I then had a car wash a few weeks earlier which pushed in a side panel. Wasn't that bad and wasn't going to do anything about it but let Admiral know about it. As the new premium hadn't started they increased my premium by about 40% saying they were within their right to do so and wouldn't listen to anything such as I'd been a good customer for 5 yrs and hadn't made a claim and wasn't going to do anything about the side panel. They told me to call back in 6 months when it would come off my premium. I did and asked for the refund - they said they weren't going to give it back as it was within their right and had no time or space for me and wouldn't listen to any kind of reasonable argument. I have two polices with them not only my own but my wife as well and will be leaving at the end of the polices. Don't touch with a barge pole.”
“1113335676 - Home burgled, keys taken, car stolen. Called police then admiral immediately. I babbled on and mentioned I was studying. I told them I was a full-time worker when I applied for insurance. I am a full-time worker taking a long distance e-learning course 3 hours a week over 18 months. I am not recognised as a student and liable for council tax. Admiral have now marked me as a part-time worker because I study. They drew their own conclusion without even consulting me. I have been referred to some form of review or pricing department.
The study that I do is more akin to a hobby. It does not affect my work/driving habit in any way, shape or form. This referral will delay my claim by up to 2 weeks I'm told. This is in addition to the first 10 days where nothing much has progressed. Admiral cancel insurance policies immediately upon reporting a theft. They claim, unlike other insurers they don't wait 30 days but aim to settle much quicker than that.
I live in the West Midlands and I believe we have the lowest vehicle recovery rates in the country. After I gave my statement the police told me they believe my case will be filled. Chances of recovery are dismal. I've lost hope in them and Admiral are mugging me off. Conjuring ways to pay as little as possible or if at all. I am gutted.
Being burgled is devastating. I feel stupid amongst other things. Having my car replaced would help recover. I fear I will be left significantly out of pocket. To make matters worse, I'm fairly new so only had 2yrs NCB which I've now lost due to theft. The way I am feeling, I don't have the energy to dispute anything.
I would urge anyone experiencing any king of strong emotion to compose themselves. Think about what you will say beforehand. This does not mean lie. They will ask what may seem like a bunch of irrelevant questions and will run with the smallest detail. Your claim may then get delayed, reduced or refused all together. I'm not sure if there is a proper way to deal with insurance companies. Personally, this is my first ever claim and I am learning the hard way.
There are too many positive reviews for this company based on set up. It's the claim experience that counts. Yes it was very easy to activate and cheaper than some but ultimately not worth it if what you paid for goes against you when you need it.”
“Some one hit my van whilst I was in swimming, I called to see how much my excess to would be to decide what to do. My excess was £400. So decided to pay for it myself as it wouldn't cost thst much.
Now I've an incident against my name. Although it was no fault of mine and I never claimed.
My son has me down as a named driver and it's put his insurance up by £150 a year. What an absolute con. Absolutely terrible”
“Can't believe that my insurance would go up by £90 be cos my wife had a not her fault accident in 2017, said people who had a no faukt accident were more likely to have one in the future!!! Absolutely disgusting Admiral, shame on you!!!!”
“We recently had an accident with an driver whose insurer was Admiral car insurance. The driver hit us from behind while we were stopped in traffic and admitted liability. Insurance details were exchanged and things were progressing as expected.
We were contacted directly by Admiral car insurance who offered to repair our car directly rather than going through our insurer as it would be quicker and easier. As the damage appeared to be a damaged bumper and dislodged parking sensor, and Admiral offered a cash incentive, we agreed. This was 4 weeks ago. Our car still has not been repaired.
We have had to make repeated phone calls to Admiral to chase them on dates. When our car went in for repair it was returned to us the same day and instead of being repaired is actually worse than when we dropped it off, the bezels around the parking sensors are now missing and the parking sensors no longer work correctly. Admiral have repeatedly said they would call us back and haven't. We have ended up with Admiral trying to get us to deal with the repair companies (yes companies, we are on our second now) directly.
This has been a horrendous experience and the cash incentive has been in no way any compensation for dealing with this inept organisation.
I genuinely feel sorry for anybody who has insurance with them”
“I have to say I have had a lot of good experience using admiral, due to price and the people you speak to, however I have had to make a claim for the first time and the cheapness has out shun how bad they are as a company, great service like a snake. They are all smiles and niceties over the phone,. While they aim the knife at your back. Why do we have insurance based on a system that doesn't follow the trend of the market, but follows the trends of some book, that the average person will never purchase. My car was involved in an accident, I was to blame, since you should never trust someone's indicator. So they have written my car off, but undervalued it by over £2k as that is what the glass guide says. Why do we have to have insurance that does match market value, to buy my car in same state, i will have to shell out the additional, plus my excess. This is a total rip off, for a loyal customer of over 11 years.”
