Admiral Reviews

Name: Admiral
Rating: 2.56

2.6 Rating 1,709 Reviews

38 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,709 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car was badly damaged whilst at a body shop. The owner of the body shop decided to go for a little joy ride in my car, it went in requiring minor Repair came out with £1000s of damage. The body shop had no insurance!! I wish I hadn't trusted them with my car. However what's done is done. I was really upset but thought I would be ok as I have fully comp insurance plus legal cover with Admiral, and as I did not give the body shop owner permission to take my car of site and there was no need for him to, technically it's theft. I have a crime number but sadly Admiral didn't want to know and won't pay out. I have spent hours on the phone to them, all I wanted was someone to help as it's very stressful. I'm left feeling that insurance is just a waste of time! ADMIRAL is a terrible company and very unprofessional.”

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Posted 7 years ago

“They increase the premium without my permission”

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Posted 7 years ago

“Someone drove into my car and all I want to do is talk to an Admiral agent. 7 minutes waiting on the phone and still holding........... Ok finally got through and the customer service lady was very helpful! She spent a half hour going through the procedure with me and was very insightful - well worth the wait!”

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Posted 7 years ago

“staff just only care play on mobile”

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Posted 7 years ago

“The worst insurance company i’ve Ever come across. When a claim arises and having all necessary evidence to prove that my vehicle never collided with another vehicle and the claim was baseless. This Admiral doesn’t even follow up nor reply to any communication despite paying them £44 a month. Do not choose Admiral at any cost.”

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Posted 7 years ago

“If I could put 0, I would have. They charged me extra 74 pounds because they claimed what was on my driving licence was different from what I filled online. They didn't even clarify issues before they went to my credit card. The company is a big scam.”

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Posted 7 years ago

“My vehicle has been in an accident. My vehicle has stayed at storage for 9 days and none of the advisors have gave me reliable information. They have also constantly made false promises.”

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Posted 7 years ago

“Unacceptable and very unprofesional”

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Posted 7 years ago

“Would rate them a 0* if I could! Disgusting service! I called three times to question why my direct debit hadn’t come out. To which the person I spoke to advised me that they would write to me in 10 days to get a new direct debit set up. After three weeks of still not hearing anything, I contacted them to find that they’d cancelled my car insurance WITHOUT giving me any notification. Not only ruining my Christmas, leaving me with no car insurance, but hitting me with a £280+ cancellation fee! I DIDNT EVEN ASK TO CANCEL. Nowhere in the policy documents does it state that the policy will be cancelled if you miss one payment. As all below reviews say - AVOID THIS COMPANY LIKE THE PLAGUE!!”

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Posted 7 years ago

“Every time I call i get different and confusing information lot of jargon I feel sofocating when dealing with admiral I am very busy man and don’t have time to shop around for good deal and I feel admiral takes advantage and try to charge the Maximum Now I am looking for another insurance just to get out of their policy even if I pay more Their Customer service advisers are very arrogant”

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Posted 7 years ago

“£128.00 increase in premium just for moving 7 miles within the same Perthshire district? Why please?”

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Posted 7 years ago

“110% premium increase levied after 'no fault' claim - first claim in 33 years of driving and 11 years with Admiral. During claim procedure they're service was a disgrace and they did not provide free courtesy cars, etc, as per the policy conditions.”

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Posted 7 years ago

“Everything went wrong, we had an accident, that both of the drivers were at fault, in a roundabout, it was minor accident, and the insurance company write off our car, immediately they canceled our policy without telling us, and took the premium without warning, after 2 months of waiting and calling non stop everyday ( they make you wait hours in the phone) they finally gave my car back and i asked for a second opinion that fixed my car with no problem, the insurance company tried to trick us into paying the excess plus VAT, but the garage said that was admiral responsibility.It's time to renew and now they want us to pay 500 more per year. avoid at all costs.”

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Posted 7 years ago

“Had my insurance cancelled just because of their ignorance. Don’t listen to there customers And now as they have cancelled my insurance no other company wants to give a new quote. Not recommended to anyone”

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Posted 7 years ago

“Worst in all terms. Will never recommend to anyone. How about --5 rating”

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Posted 7 years ago

“Admiral Insurance somehow gained access to my bank account (even though I had removed direct debit) and took a lot of money off and we did not even have valid policy at the time. Scary stuff!!! They entire attitude was disturbing and it took threatening with reports to Financial Ombudsman to get my money back. I would never deal with this company again!”

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Posted 7 years ago

“£358.88 INCREASE FOR A CHANGE OF ADRESS HORRENDOUS COMPANY”

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Posted 7 years ago

“A shambles from start to finish. We were given a multi-car quote online and chose to proceed. At this point we were unable to complete the quote and given a number to call. When we spoke to them they informed us the price had gone up due to an accident my partner had been involved in. This turned out to be a non-fault incident over 5 years previous when someone had reversed into her car whilst she was in the house visiting. After several phone calls and arguments my extremely upset girlfriend was given a new quote closer to the original which we decided to accept. Foolishly....the warning signs were there! I was involved in a hit and run, non-fault, incident in the final few months of the policy. What really infuriated me the most is the fact the insurance company you pay a lot of money too aren't willing to help or ease the situation but are perfectly willing to read word for word lines from a pre-drafted script! I was told to take my car into the garage to have the damage assessed. Upon doing so I was advised not to drive my car due to impact damage to the front passenger wheel. When I spoke to admiral about this I was told I couldn’t have a courtesy car until they had received a quotation! Only a 60 mile round trip to work to contend with...thanks Admiral. I'm not even going to get started on the heap of s**t car that was given. Final nail in the coffin after months of them trying to resolve my claim (and to be honest I’m still in shock that they did) was them telling me they had recovered their costs from the third party but not my excess payment and I had to speak to admiral law. They informed me as this was so low they would charge a fee and it wouldn’t be in my best interest and referred me to the third parties insurer. Big credit to Advantage Insurance Company/Hastings. They resolved the issue in no time and where extremely helpful. Shame I have just taken out a policy with someone else as I would have given them a try. Avoid Admiral Like the Plague!!!”

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Posted 7 years ago

“Terrible, tried to auto-renew after being told verbally not to do so & being sent email saying not to do so. Plus trying to add £500 more for the car insurance after no claims !!!!! AVOID AT ALL COSTS - RIP OFF”

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Posted 7 years ago

“Worst company ever why do they still exist always adding stuff and making stuff up after service they still keep calling u to try milk you more”

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Posted 7 years ago

Admiral is rated 2.6 based on 1,709 reviews