Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,674 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not ant loyalty with customer”

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Posted 7 years ago

“Had an insurance with them almost a year at 900£ per year.Last month i bumped into someone,literally running 3 miles /hour.The stupid idiot claim personal injury as I have taken photos of her car and the car was just fine.I called admiral and inform them and they were nice and so on, however my renewal policy came back at 1900£.called admiral customer service and they told me then that the actual idiot has claimed but they could not be bothered to inform you hence the increase , however they did not dispute the claim as the lady was also their customer :) so cheaper for them to settle.I have not even been asked questions etc , no photos to send , they just decided to give her the money.No medical expertise required. Anyway they drove down my no claim to 3 years from 7, and offered me lastly 1300 ~£ per year. I went online submitted all the information and got a new quote at 680£ providing my 6 penalty points and the claim for which the amount is still secret ( they did not want to tell me what they decided to settle in my name.)”

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Posted 7 years ago

“I I would never use them again And my father was with them as well And he will never use them again Told us lies”

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(Car Insurance) - Posted 7 years ago

“I have been with Admiral insurance for 10+ years and had always been happy with the package offered with their multi-car policy. However this year has not been a good year and I certainly will be looking around for another insurance company when our renewal is up. Firstly this year when our renewal was up they put our price up by £250 which we managed to get down to an £200 but when asked why it has gone up so much they stated that our type of car had high level of claims or was being targeted by thieves in our area. We had never made a claim and have over 15 years no claims, so were really disappointed that our premium had been increased through no fault of our own. Unfortunately in August this year I had an accident and did go through the claims process which I have to say is appalling, this company do not speak to their customers and you feel that you are just a number. I initially phoned to give the details of the accident to the customer service agent and I was asked to take my car to a local bodywork garage for assessment. I took the car in and discussed with the garage how much the potential damage was going to be. They informed me that they were self assessing and that the insurance company would not write off a car with only 45,000 miles on the clock also it didn't have that much damage. A week later I booked my car in with the garage to get the car fixed and picked up a courtesy car expecting to just be notified when the work was completed. Three days later I picked up an email which was a letter from Admiral informing that they had instructed a salvage company in Bedford to come and collect my car (I am in West Sussex), shocked did not cover this revelation. I phoned Admiral and gave them some constructive feedback with regards to the fact that a letter with that information should not just be sent that surely a discussion should be had with regards to the fate of my car, I was not even offered an option to take the car home given that it was drive able. I went to collect my personal belongings from my car and drop off the courtesy car and due to the bumper not being put back on I couldn't have driven the car home even I was given the option. I was then informed by Admiral that I would be given a link to a portal which I would then need to complete all my details and the claim would then be assessed. I had to chase for the link to be sent to me as this took about 2 days. Once the portal link was received I completed this and again it took 3 days (with chasing) for them to even look at the claim and then ask for further information. A commitment was then made that we would receive the settlement figure by the end of the day this was not received and I had to chase for the outcome the next day. You are given the name of your dedicated claims handler and I can honestly say that I was not able to speak to them once and that every time an inquiry was made referring to the claim you were referred back to the portal. Once you have processed all the information on the portal this does not provide you with any further information or updates. I found the way that they dealt with the claim was devoid of customer service or satisfaction - What is wrong with picking up the telephone and discussing the claim by talking, the world has gone technology mad but this is to the detriment of good customer service !!!!! The whole process has taken 2 weeks to get to the settlement figure and payment in my bank and I have been without a car the whole of time trying to organise lifts to work so that I didn't have to take time off. I feel that there was no urgency and that they don't care how these situations affect people's lives and that a snap decision is just made without discussing all the options and certainly disregarding your situation. I have been a good and loyal customer over the years and the claim process has left a bad taste and they have now lost my business going forward which is a shame but they obviously don't care as insurance companies are never going to lose.”

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Posted 7 years ago

“Kept giving me run around about my no claim s discount promised 5 years then ended up having 3 . A total disgrace”

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Posted 7 years ago

“Shocking Shocking company. Just the worst. I would never recommend to anyone We have been customers for many years and obviously loyalty doesn't pay with this dreadful company. Our renewal tripled. Admiral made a mistake on advising us an incorrect policy amount we paid last year and admitted to the mistake. Our renewal was based on last years premium. Admittedly they did reduce the premium when we rung but because it was based on an extortionate incorrect amount for last year our renewal premium was outrageous I wouldn't rate them any stars. In fact minus would ge appropriate”

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Posted 7 years ago

“Rip off company who like to threaten you.I would never recommend to anyone not even my worse enemy”

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(Car Insurance) - Posted 7 years ago

“Admiral Insurance should be ashamed of … Admiral Insurance should be ashamed of their underhand tactics. They have broken any trust I thought I had their company. Their insured driver Michael Wheeler killed my beautiful daughter Sophie Taylor and she will never ever be replaced. Admiral, David Stevens CEO and the whole company ADMIRAL INSURANCE voided the policy AFTER the policy holder Wheeler was convicted of causing the death of my beautiful daughter so you wouldn't have to pay out. I cannot believe Admiral would stoop so low to do this!!!!!!! Please please please do not take out insurance with admiral as if if you have an accident don't be 100% certain you'll insured. It's all money and games with them. #brokenpromises #shameonyou #admiralinsurance #takeresponsibility”

Helpful Report

Posted 7 years ago

“I made a claim but didn't get it but instead they charged me more on my policy which I am not in agreement with but they withdrew the money from my account via direct debit.bad company”

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(Car Insurance) - Posted 7 years ago

“My car was parked out the front of my house and a car went into it I was not in the car at the time I went out to view the damage to the back bumper .got the details from the police of the collison and took the car to my local repair center told them the situation and will this increase my car insurance no they replied . So went ahead phoned ADMIRAL car insurance up on that day and explained I what happened and I need car insurance for a courtesssey car for 2 week that was fine £40 after the 2 weeks passed phoned them up again for some reason this time they put me through to the claim report apartment my assosiate explained this was for information purposes only and would this effect my car insurance oh no there reply was so I forwarded the information another 2 weeks passed went to get on the cortessey car again for 2 weeks and the amount was coming in at 300 for 2 weeks whatttttt there reply was yes 40 for the car and 260 for the increase in your car insurance for the collision I explained this can not be write as I have already paid for my car insurannce and you's had told me this would not effect my premiums lies lies lies and that the accident was being claimed if the other parties insurance .there reply was you might put another claim in what a biggest load of car talk so I had to pay the extra but will never ever be using admiral insurance ever again in my life there a pack of untrustworthy people stay well clear from this firmly”

Helpful Report

Posted 7 years ago

“Passed around from pillar to post for a simple question.... Constantly put on hold without a proper explanation. Appalling customer service, advisor unhelpful and not interested in my query.”

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Posted 7 years ago

“£440 1st year no claims - 2nd £770 you work it out”

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Posted 7 years ago

“Chose to renew my car insurance with another company as Admiral had hicked the price, got this confirmed by email. Admiral then went and took the money from my credit card 2 weeks later! Wouldn't respond to my complaint for refunding it as they effectively 'stole' that money, credit card company stepped in and got the refund. Appalling company, underhand and deceitful.”

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Posted 7 years ago

“Only AFTER I had queried it and then ADDED details of speed awareness course, as they required, I accepted their online motor quote but Admiral wrote charging me an extra c. £43 extra for "updating my conviction history". I protested; they agreed I had entered the SP30 and adjusted it to c £34, to included "administration charges" although it was not my fault they got it wrong. I said I would cancel because it was within the 14 day cooling off period and they reminded me there would be a £25 cancellation fee. The policy is not even due to start for another week!!! This is sharp practice! Avoid like poison.”

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Posted 7 years ago

“Admiral is the only car insurance that loads excess due to having attended a driver speed awareness course which due to attending does not create points on dvr licence thus not regarded as an offence being committed along with making the driver more aware of speeds for areas traveler along. This company is falsely extorting money from client's. Would not recomended.”

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Posted 7 years ago

“They cancelled my policy because I missed two payments. Now they won't renew my policy I've got to pay the outstanding balance. I've also got to find another car insurance plus still pay my outstanding balance. They are the worse car insurance ever not helpful at all. They are shit”

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Posted 7 years ago

“They wanted to charge me an excess of £375 as I had only been driving my car for 2 years, midway through my policy. Just a total con. I accordingly cancelled my insurance and am now insured with another via a comparison web site at a significantly lesser figure. Admiral are just con artists.”

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Posted 7 years ago

“I asked twice for the policy documentation - nothing! I will never purchase any policy from Admiral again.”

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(Home Insurance) - Posted 7 years ago

“Went through a cash back site, admiral experience an IT issue but said I was still eligible for the cash back (I have the email which they sent confirming this) and would receive it after 90days, did not receive this, I chase them and they now say I am not eligle for this. The cash back was the only reason I went with them as without it other places were cheaper. Will not use them again as they do not stick with their word”

Helpful Report

Posted 7 years ago

“Terrible service and rip off prices, anything I mentioned added more money to the quote and they had the gall to charge me an extortionate cancellation fee...for two minutes if their time! Got over 13 insurers online that were over 50% cheaper”

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Posted 7 years ago

Admiral is rated 2.6 based on 1,674 reviews