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AXA Insurance Reviews

2.4 Rating 1,051 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 22nd April 2025

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AXA Insurance 4 star review on 31st March 2025

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AXA Insurance 1 star review on 26th October 2022

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very misleading - I made a decision to go with Axa for my car insurance based entirely on the information that i was given over the phone. I explained the situation with my current NCB fully, i was then put on hold so that the adviser could speak to the NC team. She then came back and reassured me that based on what i had said, they could accept this. I then agreed to go ahead with the policy. Once my NCB documents were sent, i then recieved an email back stating that they could not accept my document, for the exact same reason i mentioned before setting up the policy, and asked for a further £350. This was a total waste of my time on the phone, both setting up the policy and using my 14 cooling off period. I am now waiting for my refund to be processed. I feel that i was mislead and was told anything in order for me to take the policy, in the hope that i would stay on and pay the extra.”

Helpful Report

Posted 8 years ago

“Due to unclear communication from the outset, sales selling a product that was not fit for purpose and the extortionate rates for a vehicle that does not move I was left at best dissatissfied and am expecting further disapointment at completion of the year”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have been driving for forty years. Never made a claim. Never had an accident. Because I had my car of the road for one year. I lost my no claims discount. And had to pay a high insurance price. I am very angry about that.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Beware those with elderly parents. My stepfather of 92 ended his life paying circa £8000 a year for AXA health insurance and as far as I am aware he and my mother had not used in the 21 years they were married. Unfortunately at the end of his days when he needed it he didn't even know how to use it due to the onset of dementia. In 3 more years AXA would have drained him if all his savings and still he was too proud to speak of it although by this stage he was not aware. Now my mother cannot afford the cataract operation she needs and AXA will not pay out unless she continues with subscriptions she can now ill afford due to the above-mentioned. However to be fair AXA did pay his daily rate for the 2 weeks he was dying in an NHS bed.”

Helpful Report

Posted 9 years ago

“Over all a basic customer service. When I moved I changed may address as law states but my insurance when up at the property even tho my partners went down. I wasn't happy in the way it was explained to me”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good but would not let me change my insurance over to a 2 litre because of my age I have no points and a full hgv licence but not aloud to drive a 2 litre, not happy with it at all can not wait to finish my year with them”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very poor way to treat customers dodge at any opportunity much better out there, they provide a service "not good "but required ! But the user keeps them in jobs!!!!!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“You get a good quote then they put extra cost on any wat they can”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I will not be renewing with AXA , Last year the renewal notice arrived by email so late that I had already purchased a new policy from AXA at a cheaper rate than the renewal that I eventually received. They then proceeded to collect payment from my account for both policies. After numerous emails I eventually had one refunded but was unable to print out the policy documents for the new policy as it would only allow me to print out the one that I cancelled. Almost a year later I still am unable to print off the documents that I had paid for. I would not recommend AXA.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“They're are slow in replying to request I found there department don't talk to other s department ie no claim department which I have been since January”

Helpful Report

(Car Insurance) - Posted 10 years ago

“NO PAPERWORK IS SENT TO ME. NO COMMUNICATON I HAVE TO CHECK WHEN MY INSURANCE IS DUE.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“axa is a poor provider in the way you get your documents, you have to download them yourself even though you tell them you are not computer literate. they are not interested they just want your money,. I will not go with tem again”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I am locked into axa at the moment because a no fault claim they put me tbe CUE database which is costing me extra with any other insurance company.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Will not be renewing with Axa next time no matter how cheap the quote is. My ex partner was hit and involved in a non fault claim. 3 years later they are still penalising me for this. Insurance is based on risk and from my increased quote they are still charging ME extra for an accident I was not even involved in.”

Helpful Report

(Car Insurance) - Posted 10 years ago

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AXA Insurance is rated 2.4 based on 1,051 reviews