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AXA Insurance Reviews

2.4 Rating 1,057 Reviews
36 %
of reviewers recommend AXA Insurance
Company Reviews Questions Metrics
2.4
Based on 1,057 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 4th October 2022
Ronnie McBride
AXA Insurance 1 star review on 14th March 2022
Ahmed Gharib
AXA Insurance 1 star review on 19th April 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Over all a basic customer service. When I moved I changed may address as law states but my insurance when up at the property even tho my partners went down. I wasn't happy in the way it was explained to me”
Helpful Report
(Car Insurance) - Posted 8 years ago
Curtis
Verified Buyer
“Very good but would not let me change my insurance over to a 2 litre because of my age I have no points and a full hgv licence but not aloud to drive a 2 litre, not happy with it at all can not wait to finish my year with them”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“Very poor way to treat customers dodge at any opportunity much better out there, they provide a service "not good "but required ! But the user keeps them in jobs!!!!!!”
Helpful Report
(Car Insurance) - Posted 8 years ago
Scott
Verified Buyer
“You get a good quote then they put extra cost on any wat they can”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I will not be renewing with AXA , Last year the renewal notice arrived by email so late that I had already purchased a new policy from AXA at a cheaper rate than the renewal that I eventually received. They then proceeded to collect payment from my account for both policies. After numerous emails I eventually had one refunded but was unable to print out the policy documents for the new policy as it would only allow me to print out the one that I cancelled. Almost a year later I still am unable to print off the documents that I had paid for. I would not recommend AXA.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Pamela
Verified Buyer
“They're are slow in replying to request I found there department don't talk to other s department ie no claim department which I have been since January”
Helpful Report
(Car Insurance) - Posted 9 years ago
Ajit
Verified Buyer
“NO PAPERWORK IS SENT TO ME. NO COMMUNICATON I HAVE TO CHECK WHEN MY INSURANCE IS DUE.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Peter
Verified Buyer
“axa is a poor provider in the way you get your documents, you have to download them yourself even though you tell them you are not computer literate. they are not interested they just want your money,. I will not go with tem again”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I am locked into axa at the moment because a no fault claim they put me tbe CUE database which is costing me extra with any other insurance company.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Richard
Verified Buyer
“Will not be renewing with Axa next time no matter how cheap the quote is. My ex partner was hit and involved in a non fault claim. 3 years later they are still penalising me for this. Insurance is based on risk and from my increased quote they are still charging ME extra for an accident I was not even involved in.”
Helpful Report
(Car Insurance) - Posted 9 years ago
AXA Insurance is rated 2.4 based on 1,057 reviews
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