Bennetts Reviews

Name: Bennetts
Rating: 4.38

4.4 Rating 2,016 Reviews

83 %

of reviewers recommend Bennetts

Company Reviews

Questions

Metrics

4.4

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 412 2171

Location:

Unit 3, Swan Park, Kettlebrook Road, Tamworth
B77 1AG

Write Your review

Tell us how Bennetts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bennetts 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good bike insurance provider however no incentive for returning customers which is very disappointing. One does not expect to pay more each additional year!”

Helpful Report

Posted 10 years ago

“Original quote was competitive. Got Phonecall on for renewal as they claimed could not get payment from card on record. Card had not changed. During phonecall paid using cc and did not have original renewal to hand. On checking renewal discovered they were charging me more over the phone. Phoned them back and now need to wait for chq for the difference. They also withhold number when phoning. I almost did not answer expectig it to be a call about ppi or accident. Not the best experience.”

Helpful Report

Posted 10 years ago

“Taking out the policy was straight forward as expected but be aware that letters sent in the post such as requesting no claims discount proof will be different to the corrosponding e-mail. Advice is check both and call bennetts for clarification. If like me your computer is u/s then you will have a problem.”

Helpful Report

Posted 10 years ago

“Have two bikes with bennets on one policy needed to add a third one onto policy but was told this was not possible.So got.a quote for separate policy on the third bike which was in fact more for TPFT than I could get it through Go Compare for fully comp with BennettsWas advices to buy it through Go Compare as fella at Bennetts could not match that price ??So May advice would be do your home work to save yourself some cash”

Helpful Report

Posted 10 years ago

“Not great. I wanted to insure both a Suzuki GSXR600 and a Ducati 748R on a multi bike policy but was told I couldn't despite being able to insure both bikes separately. This meant having to start from scratch on one bike with no NCB. As it is I have had to cancel the policy on my GSXR to use my no claims bonus on the Ducati and take the GSXR off the road. Don't advertise multi bike policies if you can't provide them”

Helpful Report

Posted 10 years ago

“I have been riding bikes for over 35 years. Once again I got a great quote from Bennetts however for the first time I found the renewals process a little frustrating and laborious. Firstly it was difficult to get through on the phone and I probably spent over half an hour in total on the three or four calls it took to sort out my renewal mostly listening to music! This was mainly due to me fully disclosing all the cosmetic modifications I have made to my bike. The main sticking point was a pair of Â£28 carbon heal guards I have fitted which increased my premium by over Â£40. Surely the list of non performance enhancing modifications that are accepted could be reviewed and that carbon parts are assessed individually based on their price.”

Helpful Report

Posted 10 years ago

“Free MUCK OFF OFFER.... NO SIGN OF IT...... oh yes I remember there is a get out clause that prevents you from supplying any FOC GOODS on a day with a Letter A in it.Oh yes & in a years time please don`t send a renewal quote that is so uncompetitive that it insults my intelligence. Policy No ES581 19AFor Free Muck Off offerYour Quote: Â£88.44 Quote Reference: 7135952 Your Promo Code: AD03X”

Helpful Report

Posted 10 years ago

“Dear Sir'sI was looking into changing my motorbike After a few test rides I chose a bike for me I then rang Bennets on the 6th May to see how much the difference would be. I went through the whole procedure with a very nice guy who under my instruction changed JUST the bike I stressed that I wanted the new policy to have ALL the extras as my last one did. He assured me this was accurate and gave me a case number should I buy the bike. (7168125).The new policy and the old policy's refund together would have meant me paying Â£220 which I was happy with. I then agreed a deal on the new bike so on the morning of collection I called and spoke with a lady called Gurpreet ext 72064 who told me NONE of the extras were included and that id need to pay Â£350 for the policy !!!! Shocked and Miffed was not the word she then told me to go online and apply for a new policy on your website I tried doing this but the site wouldn't let me add the extras to the quote. I called back and spoke with a great guy called Kieren I explained the whole boring story to him and he's managed to get me a slightly better quote than in the first place. So I ask you... After doing it all the correct way going through all the questions etc etc why on earth did I not have the extras on the new policy? why OH why was I told to go online but still could'nt add the extras. why if you record the calls would it have taken 2 days to listed to the recording (according to Gurpreet) ? You're very lucky to have my custom at the moment and this is only to how well Kieran handled the issue.ref WEL/MC02policy : NU46325BI wonder if anyone will reply to this ?????????????????????Stewart Holt 07766171213”

Helpful Report

Posted 10 years ago

“Got a quote sent to me in a letter. Went on confused.com and got a better one (Â£30 less). Rang Bennetts and they beat the online quote by a pound. Why not give me the best offer in the first place and save me ringing up? Same game every year.”

Helpful Report

Posted 10 years ago

“I joined the local Bloodbike charity and duly informed Bennets. They made an adjustment to my premium of a few pounds which was fair enough and then charged me a Â£30 admin fee. Total bill came to about 25% of the cost of the premium. I cannot see the justification for such a fee.”

Helpful Report

Posted 10 years ago

“Trouble free booking and excellent response. Minor annoyance that you asked for proof of NCD - when you had it all the time! I wonder why I paid so much previously?”

Helpful Report

Posted 10 years ago

“I have been a customer with Bennetts for 2 years now. Last year I purchased a brand new Triumph Street Triple R with ABS and insured it with yourselves. I stressed at that time that my bike was the ABS model and after much checking I was told I was covered. This year I received my renewal email quoting Â£177 as the renewal price at this time I noticed my bike was recorded as a Street Triple R (no mention of ABS). I phoned the renewal desk and agreed to renew my insurance with yourselves but also pointed out yet again that my bike had ABS. You can imagine my surprise when after checking the girl told me I was now expected to pay Â£244 for my insurance. I have since paid it but I'm not pleased that this oversight went unchecked with your company.”

Helpful Report

Posted 10 years ago

“renewal quote was good however why do I have to hang on an expensive call line at my cost to renew business with you! You must do an online facility or give a freefone line”

Helpful Report

Posted 10 years ago

“My renewal quotation was an increase of some 60% on the last years price and with no convictions or any alterations to my previous details I queried the price. When I was put through to somebody who could actually help the price dropped dramatically. ALWAYS query your quote because you never get the best deal initially”

Helpful Report

Posted 10 years ago

“Didn't like the way the voluntary excess was added to renewal quote which was taken off when challenged. Also the basic breakdown cover is pretty pointless. Should take a look at Carole Nashes policy that allows you to ride other bikes fully comp like it used to be years ago as we all like to have a go on each others bikes. Only chose this policy because I won't be riding abroad this year but if things stay the same with Bennetts will probably go back to Carole Nash.”

Helpful Report

Posted 10 years ago

“The insurance you provided me was very goodbut do not do it through your call center unless you have a lot of time on your hands.”

Helpful Report

Posted 10 years ago

“The cover is good and the online set up is fine. However I was insured with Bennetts last year. When my policy was to automatically renew the paperwork said I did not have to do anything the payment would be taken from my card and all would be fine. On checking that no payment was taken automatically I contacted Bennetts only to be told the policy was not renewed and I should re apply on the website!!!!On doing this the same cover had gone up by more that Â£40 for the same cover on the renewal quoted on the paperwork why ??As it was not my fault the system did not automatically renew my policy on a credit card you should notify you customers. Or is this a "loophole in the system?Kind RegardsMr P Luxton”

Helpful Report

Posted 10 years ago

“HelloLike all insurance companies the annual renewal came round with an unacceptable hike in premium cost and the hope that I would just allow it to be automatically paid from my bank account. A quick phone call through to your agent soon dropped the price to less than it was last year which in my opinion is where it should be as I have not had any claims to make.Insurance companies Banks Independent Financial Advisers... you are all the same.Having said that Bennets still appeals to me as a biker because I am slightly gullible.ThanksPeter”

Helpful Report

Posted 10 years ago

“No problems with buying the insurance or when speaking with your staff thankfully not had to deal with a claim yet but it REALLY annoys me that when I get my renewal it is considerably more expensive that I am quoted by you on the Compare sites. You clearly dont in any way reward customer loyalty and when I've queried this with you I am told it is often the case and I'm best buying via one of the Compare sites.”

Helpful Report

Posted 10 years ago

“Very helpful on phone and got everything sorted really quickly”

Helpful Report

Posted 10 years ago

Bennetts is rated 4.4 based on 2,016 reviews