Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.97

4.0 Rating 1,502 Reviews

75 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.0

Based on 1,502 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Write Your review

Tell us how Budget Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Budget Insurance 4 star review on 7th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You tried to rip me off. I shouldn't have to call you, barter with you and show you the error of your ways before giving a good price”

Helpful Report

Posted 2 years ago

“Increased my premium by £250 automatic renewal and as an existing customer I should have paid more attention as loyalty has cost me. Poor service and punishment for loyalty will not keep customers.”

Helpful Report

Posted 2 years ago

“Happy with the coverage package but unpleased with yearly increase even though no claims throughout the six years”

Helpful Report

Posted 2 years ago

“Price is one of the best which is why I chose it. When it comes down to pay outs? Well, that started out as questionable. Sydni was awful. I think she may have been promised a salary rise or promotion if she could do her best to deny a pay out. Maybe a clash of personalities but as the honest, understandably anxious (water escape in my beloved cottage), kind and compassionate human being that I am, I don’t think I’m far off the mark. I could not stomach dealing with her. I designated a friend to take over the communications. After two years of negotiations I was able to secure a pay out that was close enough to cover my losses. Kitchen slate floor tile replacement, garden decking replacement, both partial. Emergency call out for water escape crisis. Very hard work trying to claim. I could not have done it without my friend’s intervention and assistance. I understand from her that an employee called Alex took over from Sydni. Alex was a breath of fresh air. Yes I received the final pay out via her, but more than that, she was human. Her telephone manner, personality, understanding was second to none. As a result of Alex I decided to renew with Budget Insurance.”

Helpful Report

Posted 2 years ago

“As much as they are cheap the renewal quote only saved me little from the previous year, forgetting about calling them to cancel is the only reason I'm still with them... not next year, I could have saved myself over £200 on the annual premium... Worth shopping about and seeing what's out there. Customer service is meh!, prices are average and everything is via email which is OK if savvy, not good if you do not know what you are doing...”

Helpful Report

Posted 2 years ago

“Yes well,,,I feel very safe with budget ,,,budget do look after there customers,,,in lock down I thort my budget insurance had lapst,,budget was still looking after there customers”

Helpful Report

Posted 2 years ago

“My insurance went up £60. I drove fewer than 2000 miles last year due to lockdown. Not particularly happy.”

Helpful Report

Posted 3 years ago

“Budget bombards you with calls when you are due for renewal, so many calls??? not necessary”

Helpful Report

Posted 3 years ago

“As with all insurance companies, Budget does not reward customer loyalty. My insurance was hiked up quite substantially on renewal. Sick of having to phone up and request a better deal, so will be switching companies ASAP. Shame, as customer service agents are always super friendly. Just fed up with being shafted on price each year.”

Helpful Report

Posted 3 years ago

“Raising a premium for no reason after 1 year no claims during a pandemic, says it all really. You did refund the difference from a cheaper quote, I suppose I should be grateful. God help if I’m ever in a accident. Other than that had no problems. Genuine customer service advisers SO FAR.”

Helpful Report

Posted 3 years ago

“Quite a wait to get through to claims dept but when I did they were helpful and answered my questions. They said the assesors or repairers would be in touch but still waiting after two days. Still dont know what is happening.”

Helpful Report

Posted 3 years ago

“your assistant was very helpful but the huge increase in premium was totally unjustified!”

Helpful Report

Posted 3 years ago

“Competitive price but difficult to deal with when making no fault claims. Lots of calls going over the same thing makes it very frustrating as a customer when it is already stressful enough. Month in and Budget increased the premium due to a 'clerical error'. Eventually resolved but unnecessary in the first instance. Hearing that premiums are increasing in lockdown, why is that given less mileage and fewer claims nationwide?”

Helpful Report

Posted 3 years ago

“No problem with the insurance but you got the name wrong the insurance is in my husbands name Colin Leslie Smith not Colin Leslie, and I am Joan Lesley Smith who is also on the insurance.”

Helpful Report

Posted 3 years ago

“Budget insurance is fairly cheap but it would be great if they could look for the cheapest insurance before sending out renewal letters for which I am positive their customers would appreciate.”

Helpful Report

Posted 3 years ago

“all prices seemed very high compared to go compare also had hidden extras”

Helpful Report

Posted 5 years ago

“Low price insurance - at first”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear that you have had a bad experience. If you would like us to investigate this further please send us your Full name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will be happy to look into this for you. Many Thanks, Budget Social Team.

Posted 6 years ago

“I would like to hear your answers to more of the people that write with a negative view rather than just thanking people for their kind remarks.”