Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.07

4.1 Rating 1,917 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite refusing automatic renewal, you went ahead and renewed my van Policy, depriving me of nearly £900 and I am still waiting for a refund, due to your obsession with AI and I wouldn't recommend Budget to my worst enemy!!!!! To make matters worse I don't even own the van anymore, which DVLA will verify.”

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Posted 1 year ago

“I think my policy has gone up so much it’s ridiculous, tried speaking to someone on the phone they wasn’t really interested, also tried to change my payment details and found it hard going , eventually I did change my card details . I then paid it all off . Not the end ,I got a letter asking me to pay , also emails saying I haven’t paid , I ignored them I checked my account and you have received my payment . I have been with budget for years , but I feel this year it has changed not for the best unfortunately .”

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Posted 1 year ago

“I'm not happy with the service I got at budget and I won't recommend it to anyone. I lodged a claim and Firstly the communication was bad, I have to always be the one doing follow ups, they don't bother giving any updates until I call to ask. Secondly they took me from pillar to post when they have to repair my car, they send me list of panel beaters to check if they can help me or get my own panelbeaters of my choice, when bringing the quotation they complain, in short they just happy to take our money but when they have to repair/pay, you will be taken up and down. They don't care about their customers and not even afraid to loose a customer”

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Posted 1 year ago

“The whole process of renewal was smooth and stress free.”

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Posted 1 year ago

“Budget insurance gave us a great renewal price on both our cars no bother at all would highly recommend to anyone thank you”

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Posted 1 year ago

“We did not have to claim on our car insurance this year with Budget and were pleasantly surprised to see that our premiums had actually gone down. This has never happened with any other insurer we have used.”

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Posted 1 year ago

“Was fine and easy”

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Posted 1 year ago

“I’ve loved being with you but can’t understand the double price increase for this years quote . I’ve tried to chat to someone but not been able to do so with the virtual assistant .”

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Posted 1 year ago

“Quick easy to set up online and prices were fair”

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Posted 1 year ago

“Policy has been cancelled and was misinformed”

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Posted 1 year ago

“My payment last year was rejected by my credit card company who are not able to explain why, which resulted in me be charged £20 which only came to light this year when I received an email from your credit control dept.”

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Posted 1 year ago

“easy transaction which was done online.”

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Posted 1 year ago

“good all round”

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Posted 1 year ago

“Very easy to use and understand .”

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Posted 1 year ago

“After ringing budget insurance you managed to bring my policy down in price”

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Posted 1 year ago

“Good service well explained easy to deal with”

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Posted 1 year ago

“Very competitive all well priced and easy to contact if needed and polite and courteous people”

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Posted 1 year ago

“Brilliant service and reasonably priced.”

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Posted 1 year ago

“Very good quote and easy to deal with”

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Posted 1 year ago

“Putting me and my property first”

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Posted 1 year ago

Budget Insurance is rated 4.1 based on 1,917 reviews