Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful customer service. No one will answer you in less than 20 minutes, quarterly rewards will always be paid in late; if ever at all. I've been a customer for 6 months and Carrot are simply looking for your money, which we all know young people don't have much of. Stay away from this pathetic excuse for an insurance company, you'd be better to roll up your money and smoke it quite frankly.”

Helpful Report

Posted 8 years ago

“They Cancelled my Policy without warning. And then blamed it on me when it actually was there app that malfunctioned.”

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Posted 8 years ago

“The box fitted to my car does not accurately recird data. It regularly fails to update GPS positions causing huge negative scores for speeding.....whilst parked. It shoes long journeys whilst the car is parked. All these abomolies have the affect of seriously affecting renewal premiums and also discrediting good driving. I reckon this is illegal and will be challenging the company and hopefully get insurance somewhere else. I can't believe how poor the ratings are for these guys.”

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Posted 8 years ago

“dosent even deserve 1 star”

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Posted 8 years ago

“When they came to fit the black box the man told me that my wheels (which were standard for my car), and a few small stickers are "modifications"and are not allowed and that my policy is being cancelled and I cannot use carrot again, and of course out of this cancellation fees had to be paid by me. All because of STANDARD wheels and stickers, what a joke! I'm a student and this has left me out of pocket.”

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Posted 8 years ago

“What a complete joke! I just got my policy cancelled after paying £480 as a down payment, and £220 every month. I got an email telling me that I've been 50% over the speed limit, twice! Funny thing is, the road I was speeding on was a 40 mph road, but in their email they stated it was 30 mph and I was driving 48 mph. I never got an email for the first offence, only the second one. Now my policy is getting cancelled in a week, for something as stupid as their system, failing to send me an email for the first offence. When I called them, they insisted that they sent an email for the first offence. I took a loan to get me an insurance, since I'm a student, and this happens... Never JOIN their policy, they'll try and take everything of you. - I will be glad to sue them for every single penny.”

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Posted 8 years ago

“Not even deserving of one star! The policy is ridiculous, black box is stupid do 2mph over the limit and have money deducted!! Tried to cancel and was on hold for 1hr! Absolutely disgusting your paying for a customer service experience as well as insurance, the man on the phone was rude and charged £95 to cancel even though the policy clearly states £35 cancellation fee. I've also had a look at the black box and was screwed down so right it's cracked the plastic casing. Pay a bit more and go with a real insurance company. Don't waste your time with these. Realistically I shouldn't have taken out insurance with a company named after a vegatable.”

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Posted 8 years ago

“wouldn't even give this company one star!!! Totally avoid! So strict with the black box and charged me a fee of £160 even though I cancelled under 14 Days, biggest mistake ever made getting insured with them!!”

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Posted 8 years ago

“Absolutely shocking customer service. Been on the phone to them for over 3 hours and still not spoke to anyone. Wouldn't touch them with a barge pole.”

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Posted 8 years ago

“Absolutely awful Company to deal with. All they want is your money and can never get through on the telephone unless you wait 40 minutes each time. Never dealt with such a bad Company”

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Posted 8 years ago

“1)Cancelled insurance without good reason. 2)Pocketed the refund from the insurers. 3)Demanded a further £50! Real cowboys!”

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Posted 8 years ago

“Very bad company and customers service very rude”

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Posted 8 years ago

“Do not bother with these people. Once you are with them, as previous people have said their customer service is diabolical. I have tried phoning and they don't answer, even when you press the wrong option in the tiny hope that you might get an advisor. I have emailed many many times and no reply. Once you threaten with the Insurance Ombudsman you eventually get a response. Have sent an email this week, twice and no reply. Will be the third one later today with the threat of Ombudsman........ lets see if I get a response this time!!”

Helpful Report

Posted 8 years ago

“Very poor customer service, also technicians dont show up to fit the box. The box and dashboard are ridiculous. Carrot will be very happy to take your money and provide the least amount of service possible. Steer clear of this company they are bloody expensive and will charge you an arm and a leg to leave once youre with the sick bastards”

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Posted 8 years ago

“Wouldn't recommend to ANYONE, quite happy to answer on about 10 seconds to take your money, but once your committed, your on hold a minimum of 30 minutes at least. Even then none of the useless staff know what they are doing. The telematics box is also a pile of rubbish!!!”

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Posted 8 years ago

“Giving me false information About toping up my miles. Taking more miles off me when haven't been driving. Also didn't solve this "glitch" that took 100 miles off and lost a high driving score to very very low Only looking money!!”

Helpful Report

Posted 8 years ago

“Absolutely rubbish, my dashboard was always wrong taking extra miles of me and taking me on journeys lasting over 24 hours, forcing me to buy extra miles. Also my dashboard jumped from a high driving score to minus, I rang up carrot and they said it was a glitch in the system and they couldn't do anything about it. Wouldn't recommend to anyone.”

Helpful Report

Posted 8 years ago

“Absolute Rubbish. Firstly I was informed to be breaking the speed limit by 4 mph and my policy was cancelled. Having been told I had already had 2 further warnings. Even tho I had only been driving for a month. I contacted them and after 32 mins on hold I was told there was nothing they could do. I then had to cancel my policy to avoid having to declare it to future insurers and lost my whole deposit. STAY AWAY FROM THIS INSURER!!!!”

Helpful Report

Posted 8 years ago

“As others problems with telemetric box inaccuracies eg recording spurious journeys, extending times making long journeys, recording seperate journeys if standing in traffic etc. All fine for the first 2 qtrs and financial rewards given but it seems as if they hav a magic switch thats flicked to avoid paying up and an excuse to activate the poor driver clause and cancel. Customer service is a joke when you eventually get through. This company preys on young drivers and doesn't assist at all avoid like the plague!”

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Posted 8 years ago

“First of all there are penalties for driving your car at certain times, for over an hour or less than a mile. The box always had errors, including extending a 15 minute journey to over 5 hours. Secondly, when I was hit by an uninsured driver through no fault of my own I was denied a courtesy car which was in my policy as it was a write off, and charged not only my voluntary and applicable excess, but a £300 new driver excess all which totaled £700. I am severely out of pocket and think that the lack of morals in this company is absolutely disgusting. We pay for insurance to prevent problems like this and all Carrot have done is take advantage of a young driver. NEVER GO WITH THIS INSURANCE COMPANY!!!”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews