Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telematics boxes don't work correctly - the one they installed in my car fried the electric circuit! Carrot refused to take responsibility. New car, new box, new box does not record speeds and journeys correctly - it says I often make 3 day straight journeys! Also, twice, they took a payment twice! Useless, takes around an hour on hold to phone them, then their customer service advisors cannot understand you, even though they're English, pathetic excuse of a company. Not to mention the extortionate fees to make changes to your policy (£120 to change address, £250 to change vehicle - even though vehicle change was due to their box f****ng my old one). AVOID. I could go on and on about this company and I've only been a customer for 3 months!”

Helpful Report

Posted 8 years ago

“Absolutely poor customer service. I sold my car and wanted to cancel my car insurance policy with Carrot. I called several times and was kept on hold for over 30/40 minutes each time with no answer which is unacceptable. Eventually after several calls later I managed to get through to someone after being on hold for 30 minutes, the lady said to me they were short staffed/ staff called in sick, to me it just sounded like excuses seeing as i'm not the first person to experience this poor customer service from Carrot. I gave them some advice as a customer on how they can improve their services, who knows if they will listen, all I know is that when I purchase my new vehicle I will definitely NOT use Carrot again.”

Helpful Report

Posted 8 years ago

“Very hard to get hold of, have to wait atleast 30 minutes untill getting Intouch and also an absolute rip off. Do not recommend!!”

Helpful Report

Posted 8 years ago

“Got warnings on email to say I had been speeding, when infact I hadn't. I make sure I do just under the speed limit.. so I contacted them and they are going to cancel my insurance. When I had told them the black box has problems and says I speed all the time can I have a new one.. they basically told me no because it shows I had been speeding for 2 seconds. How can anyone go from doing 40 to over 70 in 2 seconds?! Absolute joke. The customer service is a joke as well, they keep you on hold for 10 minutes+, will then speak to you for a minute and say they're going to put you through to someone else.. another 10 hminutes gone. Never again will I go with carrot. Jokers.”

Helpful Report

Posted 8 years ago

“These people have the worst customer service imaginable. Kept on hold for over 40minutes regarding some documents which i have sent a numerous amount of times. They do not answer their emails either avoid using this company!”

Helpful Report

Posted 8 years ago

“Well firstly getting through to them is the single most difficult thing I have ever done. Be prepared to be on hold for up to an hour. Secondly I wanted to change the email address as I no longer had access to the previous one and I have spoken to almost 6 people asking them to change it as they had still not yet done so. When it was time for my insurance to renew they told me the wrong date and when I called to tell them I didn't want to renew I came to find out it has automatically done so as they emailed the wrong address after telling them to change it for so long. When I said I wanted to cancel the renewal I was told there was going to be a 70 pound cancellation fee if though I did not drive it. However because my dad drove it who's own policy allows him to drive any car full insured. Yet because he drove it I had to pay the 70 pound. Absolutely disgutted with this company avoid completely”

Helpful Report

Posted 8 years ago

“Quite the very worse customer service I have ever come across in all my experience. I can only imagine their phone number is an income generator which is why they keep you hanging on and on and on without someone to speak to. Don't go near them”

Helpful Report

Posted 8 years ago

“Rang me four times to schedual a booking when my box had already been fitted. It thinks I'm speeding when I haven't, poor customer service where you tell them something and they disregard it. Would defiantly not recommend unless you like a 45 minute wait to get your ibox installed”

Helpful Report

Posted 8 years ago

“Avoid at all costs, wait times are horrendous when you try and contact them, the app itself which displays your driving scores never works properly and the telematics box is ridiculously sensitive and don't even bother trying to change the vehicle on your policy as they refuse to cover anything apart from the bog standard corsa/fiesta”

Helpful Report

Posted 8 years ago

“Worst car insurance company I've ever Been with, poor customer service and lazy workers who don't want to help you! Worst decision ever”

Helpful Report

Posted 9 years ago

“The black box is terrible- I'm a cautious driver so I always had a high overall driving score. However the last month my driving scores have been terrible, for what seems like no reason at all, I drive exactly the same and often cover the same routes everyday, some days the scores will be high the next it will be in the minuses! This causes my score to plummet and therefore affects my insurance price for next year- will not be renewing with them as it is clearly not based upon my actual driving!”

Helpful Report

Posted 9 years ago

“I have been with carrot now for 8 months and all I have had is trouble with the Black box it keeps miscalculating my speed, they keep saying they are cancelling my insurance policy when the information is wrong then they apologised and wouldn't do anything for theinconvinence I can't wait for my policy to be up with these people they may Seem cheap but they work out very expensive when you have to pay for miles and very stressful when they keep saying they are cancelling my insurance through no fault of my own do not go with these people”

Helpful Report

Posted 9 years ago

“Absolute terrible company. On average 40 minutes to get through to an operator. Cheap but there is a reason. STAY AWAY”

Helpful Report

Posted 9 years ago

“We are paying a lot of money to be insured with this company and they are impossible to get hold of on the phone each time we are kept waiting running up our phone bill for at least 20 minutes each time! Even on the emergency number!”

Helpful Report

Posted 9 years ago

“This is the worst company I've dealt with, someone crashed into me and they TOLD me it was MY fault! Every time I call the company i'm mainly told 'I don't know and that person isn't in', when I actually can get through that is. I never get e-mail responses and one e-mail address on the website pops up as 'no longer exists'! Worst customer service, so rude and have no interest in helping a customer out. Also sending me hundreds of renewal e-mails even though I've told them numerous times I don't have the car anymore and the quotes higher than the current!”

Helpful Report

Posted 9 years ago

“Threatening to cancel my policy for speeding in Northamptonshire, I have never been to Northamptonshire. To make things worse they're doing this because I was apparently going 40mph on a 20mph road, yet the road I was apparently on is a dual carriageway? Horrible customer service, very frustrating being on hold for 45-60minutes. Poor.”

Helpful Report

Posted 9 years ago

“Have received multiple emails threatening to cancel my insurance and then finally cancelled my insurance policy when I suggested that I may need to drive a bit for work. Awful customer service...very disappointing”

Helpful Report

Posted 9 years ago

“Good idea for the company but it is not executed well, worst customer service, sent multiple threatening emails and not at all helpful when trying to sort out any 'issues' they have.”

Helpful Report

Posted 9 years ago

“I'm trying to top up my miles before my policy is cancelled but I have been on hold for an hour and a half now. Not happy in the slightest.”

Helpful Report

Posted 9 years ago

“Shitt customer service”

Helpful Report

Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews