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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
great user friendly website
Helpful Report
(Home Insurance) - Posted 9 years ago
Easy quick and competitive price. I would recommend this company. All inland. No overseas communication network as far as my experience goes
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(Home Insurance) - Posted 9 years ago
House and contents insurance cancelled after 4 years of automatic renewal. They claim I did not inform them of any structural movement ( which was down to poor installation of an RSJ and I have the documents to proove the case ) I have been reimbursed the premiums buy Churchil fail to repond to my emails.
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Posted 9 years ago
Churchill Car Insurance provided me with the best deal.
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(Car Insurance) - Posted 9 years ago
Easy to set up and Happy with Price and Cover.
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(Home Insurance) - Posted 9 years ago
Easy to deal with but there are some heavy charges when it cames to changing the cars on the policy but overhall satisfied
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(Car Insurance) - Posted 9 years ago
Had been with one company for many years and needed to examine all the alternatives. Churchill came out top.
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(Home Insurance) - Posted 9 years ago
There Have been no problems.
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(Home Insurance) - Posted 9 years ago
First class provider at very competitive price
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(Car Insurance) - Posted 9 years ago
Excellent service and saved well over £300 compared to my previous provider
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(Car Insurance) - Posted 9 years ago
I did it all over the phone very easy 1 payment a year. No bother at all.
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(Home Insurance) - Posted 9 years ago
Quick and efficient
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(Home Insurance) - Posted 9 years ago
Great to deal with.
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(Car Insurance) - Posted 9 years ago
***WORTH READING*** After uploading my NCD certificate into the Churchill customer portal and been accepted I obtain my insurance certificate and all is well, or is it......... A few weeks after taking out my policy I receive a letter advising I owe money to Churchill for an overlap on my NCD against another vehicle. I question why I would pay this £42 charge when my NCD certificate was accepted and money taken from my account, for the new policy no response from Churchill. I then receive a second letter advising Churchill can no longer insure me past August 2017. Ok no issue I will go hunting for a better deal next year. Still they take payments from my account. A week passes by and then I receive a letter (back dated) advising me I am no longer insured on my vehicle and my policy is void. To put it into context I had been driving nearly a week completely oblivious I was uninsured because Churchill decided to cancel my insurance policy without any notification other than a letter advising my policy would end in August 2017. What started as a small discrepancy about a fee surrounding my NCD has now quickly escalated into a potential small claims for Churchill as I've taken it to a lawyer to deal with. Churchill kept all of the money I paid for my policy, have taken no responsibility for their admin faults, I've had to take out a brand new policy with another provider and to compound how bad Churchill are they then charged me an extra fee because somehow their issue is my fault and their customer services team have gone into hiding as no one their has the decency to do the right thing and call an ex customer to smooth it over and accept liability. An abysmal company with zero morals, no customer care and no responsibility to their customers or other road users. I would hate to think what would have happened if I had crashed Churchill.
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Posted 9 years ago
Had a claim on the 29 3 2016 still going on now took 45mins to answer the phone that day had to phone twice a week since to find what was going on never bother with this company again joke lol
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Posted 9 years ago
Everything is okay until you need to claim (even when your not to blame for fault).. Be warned they use glasses guide to get valuation, which is very unrealistic in pricing, currently 20% down on local trade prices in similar car for a car I have had less than 2 months... Soon as possible I will be going elsewhere, considering they would be profiting from third party insurance group...
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Posted 9 years ago
Had a very stressful morning ringing around for quotes on renewing my car insurance. I spoke to three different staff over the phone, and all were very friendly and helpful. I was offered advice on how to get the best quote for me and was helped on getting the cost as low as possible. Very pleased and impressed, thanks to the lovely three I spoke to!
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Posted 9 years ago
Happy with quote and service. The people on the phone were very helpful.
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(Car Insurance) - Posted 9 years ago
Made a claim today and was told my courtesy car should be brought today and mine taken for repairs.come three o'clock still no sign of anyone. Called churchill who told me that their system hadn't notified them of a delay and if I hadn't called then they wouldn't have known. Now I have no car to get to work and their response was that it "wasn't their problem" I won't be using them again.
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Posted 9 years ago
All fine, until you need them. Inclusive breakdown cover is a farce, and they do not clearly make customers aware that it is only valid for a year, nor that there is no home pickup option. It's all there I suspect, in font 4 on page 45 of a 100 page booklet... My recommendation: Either invest a couple of hours of time reading and committing the document to memory, or avoid. We will not be using them again.
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Posted 9 years ago
Churchill is rated 3.6 based on 1,360 reviews