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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Car written off. Churchill dealt with me in an excellent manner. Everyone I spoke to was extremely helpful. Only drawback was that I was sent a cheque by 2nd class post which took over a week to arrive. The letter confirming the cheque had been sent was sent by 1st class post and arrived the next day. Really let Churchill down and feel that they should look at their methods again. In this day and age a bank transfer if requested would make much more sense.
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Posted 8 years ago
Helpful and efficient staff.
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(Home Insurance) - Posted 8 years ago
Disgusting Company! I bought another car and sold old one. My previous car covered another insurance company. After that when I sold I got from them the NCD. I send to Churchill this proof on special email address what is accept only the NCD proof. 5 minutes later I get back confirm email, how They got it. In this email They promised next 5 days will send me all documents. after 4 days I called them, because had a bad practice with several insurance companies accepting NCD. But the lady admin said everything is fine. After 6 weeks I got a letter from churchill I need pay 160 gbp, because I dont sent to them NCD. I got this letter as an shock. Phoned them but the admin was arrogant. I shut the phone and continues the discuss in chat platform with another admin. She phoned the previous insurance company they proof me, my NCD Is valid. Lady ask from me: what is expiry date? I said it is only the deadline what mean, if I dont claim money until this date, my NCD will be valid. So definitely valid. My previous insurer is said same to the admin lady in phone. Lady said me ok your NCD is really valid , but she ask when I bought the car? I said 2017. But She seen 2014. (May I did press wrong button on numeric keys) I said, it does not matter because the NCD bonus is depend how long I paid previous insuranece without money claim and if is it more than 1 year, I will get NCD level bonus. She refered to churchill policy is not true I need pay 152 included admin fee or cancel my policy immediately. I needed accept and get 1 week for paying. After that I think again.... Why I need pay exactly? and phoned them again the man said they did not get from me NCD. Shock again! I said to him: another admin phned my previous insurer and get all the proof from them. The amdin man said me he find not. I was really angry and gone to the CAB. (CITIZENS ADVICE BURO) I take them all proof about NCD and Churcill response, how They getting the NCD, from me. CAB is phoned them. The lady is told again they not get the proof. And I need pay 171 gbp (3rd different amount)The CAB admin said is simple lie, because she see now my proof what I got from churchill. churchill admin phoned again my previous insurer because she doesnt understood the expire date. (explanation is below the letter, so I think all of insurer admin an idiot incompetent person , because cant read) so churchill admin got the proof again. and she said I need pay 84 gbp. (4th diffrent amount) I ask why? Because the details change is only for address, job, or name. She said because I bought the 2017 not in 2014 (She refered to policy, but I find not nowhere this information) I said to her: no matter when I bought, because the NCD level is not depend from it. Is depend how long I had valid insurance without claming. She offer me after that 77gbp. (5 th amount) I was tired angry and tense. so accept. but asked the reason why, because will pay that , but I dont close this case yet) She said: Because my new car is different and have no practice for driving it. PFFFFFFFFFFFF... I ask do you know what kind was my previous car? She said no. From where you getting this information I have no practice? I had driving licence more than 15 years. and my new car is a personal car not lorry , not bus, does not matter brand. It is UK 2017! BRAVO!!!! 5 different amount, lie about getting the proof, and reason is totally fake why I need pay. In america in the same situation fro insurer need pay lot of compensation. Why? Because I waste time, energy, money for administration with phone and travel, and nervous, shaked my bodies near to heart attack for several shocking. otherwise.. all of UK insurer a robber. Just a short example about driving practice. If I use the mountain bike and after that use a bmx I forget bycycling?or if a make black tee today, but tomorrow earl grey, will be bad? It is exactly damaging of clients. Idiots.....
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Posted 8 years ago
Shocking company - treat you as a criminal when you make a claim. Turning a stressful situation of a car crash into an absolute nightmare by their disgusting customer "services" practice
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Posted 8 years ago
GREEDY CHURCHILL INSURANCE. I updated my car details as required,simple change of smaller/newer basic spec car. I was charged £110: 10 p When challenge about the amount, no real answer from "CHURCHILL CAR INSURANCE" operater, except that's what it is for my vehicle. I rang back 3 mins later and spoke to another operater, to ask why, the other operater returned £33 back to me straight away. This states greedy and bad practice by " Churchill car Insurance". No doubt that others maybe the same.
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Posted 8 years ago
I was misinformed that I was not allowed to be the registered keeper of a vehicle with my son as the primary driver. The agent was very reluctant to escalate and kept shouting me down when I requested to talk to her line manager or supervisor. After 15 minutes on hold, she returned and informed me that she was mistaken and that we could continue with the quote. She was very surprised when I refused and insisted on being transferred to her line manager. Not a pleasant experience, all in all.
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Posted 8 years ago
Buying of insurance straight forward and documentation clear. Have not had to claim as yet so unable to comment on Churchill's performance when dealing with a claim, but everything else has been hassle free.
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(Home Insurance) - Posted 8 years ago
Don't answer phones
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Posted 8 years ago
I am currently trying to contact you as my car has been damaged by another driver while parked outside my home, phoned the 24 hr claim line, 7 days a week !!!! To be told it's closed !!!!!!! I need help and advice and can't get it
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Posted 8 years ago
Been with these 2 years running. Been so understanding with recent direct debit issue's. Even refunded bank charges. BRILLIANT 😊😊😊
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Posted 8 years ago
Very easy to transfer from my existing insurer to Churchill, helpful staff.
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(Home Insurance) - Posted 8 years ago
6 weeks on and no repaired car back - UK Assist in Warwick tell lies and i have had a full day and half day off at their bidding on 2 separate occasions to wait for car - which never turns up! Without a doubt Churchill is the WORST car insurance brand as they use inferior garages with no professional acumen, common sense or honesty. I now suspect they have damaged my Audi TT so will drive over in their rubbish down market hire car to investigate! :)
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Posted 8 years ago
Had.New for Old and Accidental damage. Claimed for damaged Top Range ACER Laptop. Sent to their Tech agents. Total rite off . Had £200 Excess.but they offered me a replacement @ £ 234 at Currys & not same spec !! I refused it as Acer was full spec & 8 hour battery life. Got 2nd unit & promised it was better than acer. After running it & recharging. Found it only had 3 Hour battery Life. Checked spec & 3 Hours was correct. Bunch of Corrupt Lying Trash.
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Posted 8 years ago
I cancelled my policy in december and they have still be trying to charge me, despite having rung them to cancel policy. They cant find any confirmation of call, basically insinuated that i was a liar. Rude staff. Now have to find the insurance documents for a old place I owned so they will not charge me
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Posted 8 years ago
Been with them for over 12 years 1 week in to my dad's policy and they want to charge a cancellation fee won't be going back with them again
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Posted 8 years ago
You can not make a change to your policy without a £25 admin fee, there is no online option where you don't have to pay this. Any change ends up being a minimum of £50.00. Documents come out in the post which is behind the times most other companies use an online portal so you have to wait longer to send your new NCD to your new insurance company. Stay clear is my advice.
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Posted 8 years ago
Stay clear ABSOLUTELY USELESS. Had a buscome in to my line when at the side of it put claim in, constantly ringing Churchill to find out what was going on as they never got back to me . Didn't even let me know they bent over and made me take partial blame!!!!
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Posted 8 years ago
Don't ever buy Churchill car insurance! I have just received all the paperwork for my new car insurance with them and noticed that by mistake I ticked the box that says I am a homeowner (I wish but that will probably not happen any time soon). I called Churchill to correct that detail and was told that I will now be charged £117 more, which is over 25% of what I have already paid! Such a discrimination for people that are not homeowners! It is despicable especially looking at the housing crisis these days! And I already get higher quotes for not being married! Outrageous!
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Posted 8 years ago
I accidently paid annually for my car insurance and though it was my own mistake, Churchill adjusted my payments to monthly and refunded the annual payment in full the same day. Very happy so far.
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Posted 8 years ago
Worst insurance company ever. My problems started when I tried to cancel my policy renewel, I told them no but they took it upon themselves to renew anyway. Plus when I complained about the price they were able to knock £400 off the yearly price just like that. God knows how many people they rip off each year.
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Posted 8 years ago
Churchill is rated 3.6 based on 1,360 reviews