Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,351 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Churchill 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just renewed with Churchill i got a great deal last year and renewed again this year as i received another super price and even better my bull dog churchie who s bully by name not nature says ruff ruff give me another sausage roll iyou saved loads of dosh”

Helpful Report

Posted 8 years ago

“Been with Churchill for years all my insurance policies are with them even down to holiday insurance no more as they want to charge you extra to go from yearly payments to monthly and charge for cancellation this is all due to me moving home loyalty does not count so I will be withdrawing all my policies”

Helpful Report

Posted 8 years ago

“Sold my car on 13 May 2017. Wrote to Churchill explaining why I would no longer require car insurance and that I was cancelling the direct debit. Received a letter a week later asking for payment for the cancelled DD. I phoned the company three times each time held in a queue for so long I nearly gave up. Each call was answered but they hung up as soon as I started speaking. On the third time I called I requested a call back which duly happened but again the "customer service" team hung up as I was speaking. On the fourth time I called I was actually acknowledged only to be shunted from department to department each time put on hold again. I gave up and will never again use this company. I will not call again and waste my time on these ignorant idiots and they better not send me a bill either as they will be getting one back from me for my time and costs.”

Helpful Report

Posted 8 years ago

“Worse car company ever!!!! Have accused me of having a crash and then paying out a lot of money towards the other driver without any contact!! Worse company ever! Will not help you in anyway shape or form! Accused me of having an accident 200miles away from where I actually live and even though I have evidence it wasn't me they still have paid out - making my insurance sky rocket! As soon as it is sorted I am living Churchill for good and making an extreme formal complaint! Absolute time wasters!!!!!! I can't express how angry I really am... I advise you never to get your insurance from such a useless company!!!”

Helpful Report

Posted 8 years ago

“Sent a letter to cancel my motor insurance,as the policy was due to expire 6th April 2017.I simply said I no longer own the car,so no longer needed the cover.This was sent on the 28th march 2017.However,I was still sent a new Insurance certificate.I rang them to tell them the situation,to which I was told the policy had been cancelled and no more money will be taken.As a precaution I also cancelled the direct debit. Happy days?................unfortunately not.Soon got a letter saying simply cancelling direct debit does not cancel the policy.It seems obvious that their departments don't communicate with each other.Receiving 2 letters saying I am breaking a credit agreement makes me feel like a criminal,So I ask the question......What does it take to cancel a policy? Seems a letter AND a phone call simply isn't enough. Just goes to show,if I hadn't cancelled the direct debit,I would have been paying for a policy that I didn't want.Wont be using Churchill again.Crooks.”

Helpful Report

Posted 8 years ago

“I have insurance with them and they are very very good and understanding went 15days over the payment date and they was very good and didn't charge me any late fees witch I'm really happy about ☺️👍🏻👌🏻”

Helpful Report

Posted 8 years ago

“The garage that repair the small body work damaged after I was hit by an 18 year old (who admitted it was his fault). Damaged the metatronic box on my Audi Q5. We have the full diagnostic from Audi in Watford stating the only issue is the metatronic box no other issue with car including the gearbox. This includes date and time and my car was not in my possession at that time. My Audi Q5 has been sat with Audi for nearly 5 weeks awaiting the authorization from Churchill to repair the car. The garage have sent all the document through and yet churchill do nothing. No calls from the garage no calls from churchill to update me. I have not been provided with an equilvent car as suitable replacement by churchill. I had pick my new baby son and wife in a car nearly capable of taking a baby car base unit and wife had a c section and very little space to sit in. I told churchill the courtesy car is not suitable for my needs and been provided by the garage not churchill. this clearly either a deliberate business model for churchill or just sheer incompetence. My rights as a customer have been completely ignored I have been treated as a liar cheat and criminal by churchill who done nothing but blame Audi. Audi have kept informed and updated at all times. Churchill are the criminals and liars. My advice to any person who a premium car is do not insure with churchill the cheapskates”

Helpful Report

Posted 8 years ago

“Easy to deal with. Competent staff”

Helpful Report

Posted 8 years ago

“Terrible company - getting any information out of them, Didn't bother to contact me that a claim had been made against me and then make the decision to find me at fault without investigating. Provided minimum information and a pain to chase.”

Helpful Report

Posted 8 years ago

“very good service provided and good prices,make customers happy;)”

Helpful Report

Posted 8 years ago

“Filled out application to purchase car insurance on line got a competitive price ok to go ahead with all suddenly goes wrong price doubles ???? stay well clear untrustworthy”

Helpful Report

Posted 8 years ago

“Car written off. Churchill dealt with me in an excellent manner. Everyone I spoke to was extremely helpful. Only drawback was that I was sent a cheque by 2nd class post which took over a week to arrive. The letter confirming the cheque had been sent was sent by 1st class post and arrived the next day. Really let Churchill down and feel that they should look at their methods again. In this day and age a bank transfer if requested would make much more sense.”

Helpful Report

Posted 8 years ago

“Helpful and efficient staff.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Disgusting Company! I bought another car and sold old one. My previous car covered another insurance company. After that when I sold I got from them the NCD. I send to Churchill this proof on special email address what is accept only the NCD proof. 5 minutes later I get back confirm email, how They got it. In this email They promised next 5 days will send me all documents. after 4 days I called them, because had a bad practice with several insurance companies accepting NCD. But the lady admin said everything is fine. After 6 weeks I got a letter from churchill I need pay 160 gbp, because I dont sent to them NCD. I got this letter as an shock. Phoned them but the admin was arrogant. I shut the phone and continues the discuss in chat platform with another admin. She phoned the previous insurance company they proof me, my NCD Is valid. Lady ask from me: what is expiry date? I said it is only the deadline what mean, if I dont claim money until this date, my NCD will be valid. So definitely valid. My previous insurer is said same to the admin lady in phone. Lady said me ok your NCD is really valid , but she ask when I bought the car? I said 2017. But She seen 2014. (May I did press wrong button on numeric keys) I said, it does not matter because the NCD bonus is depend how long I paid previous insuranece without money claim and if is it more than 1 year, I will get NCD level bonus. She refered to churchill policy is not true I need pay 152 included admin fee or cancel my policy immediately. I needed accept and get 1 week for paying. After that I think again.... Why I need pay exactly? and phoned them again the man said they did not get from me NCD. Shock again! I said to him: another admin phned my previous insurer and get all the proof from them. The amdin man said me he find not. I was really angry and gone to the CAB. (CITIZENS ADVICE BURO) I take them all proof about NCD and Churcill response, how They getting the NCD, from me. CAB is phoned them. The lady is told again they not get the proof. And I need pay 171 gbp (3rd different amount)The CAB admin said is simple lie, because she see now my proof what I got from churchill. churchill admin phoned again my previous insurer because she doesnt understood the expire date. (explanation is below the letter, so I think all of insurer admin an idiot incompetent person , because cant read) so churchill admin got the proof again. and she said I need pay 84 gbp. (4th diffrent amount) I ask why? Because the details change is only for address, job, or name. She said because I bought the 2017 not in 2014 (She refered to policy, but I find not nowhere this information) I said to her: no matter when I bought, because the NCD level is not depend from it. Is depend how long I had valid insurance without claming. She offer me after that 77gbp. (5 th amount) I was tired angry and tense. so accept. but asked the reason why, because will pay that , but I dont close this case yet) She said: Because my new car is different and have no practice for driving it. PFFFFFFFFFFFF... I ask do you know what kind was my previous car? She said no. From where you getting this information I have no practice? I had driving licence more than 15 years. and my new car is a personal car not lorry , not bus, does not matter brand. It is UK 2017! BRAVO!!!! 5 different amount, lie about getting the proof, and reason is totally fake why I need pay. In america in the same situation fro insurer need pay lot of compensation. Why? Because I waste time, energy, money for administration with phone and travel, and nervous, shaked my bodies near to heart attack for several shocking. otherwise.. all of UK insurer a robber. Just a short example about driving practice. If I use the mountain bike and after that use a bmx I forget bycycling?or if a make black tee today, but tomorrow earl grey, will be bad? It is exactly damaging of clients. Idiots.....”

Helpful Report

Posted 8 years ago

“Shocking company - treat you as a criminal when you make a claim. Turning a stressful situation of a car crash into an absolute nightmare by their disgusting customer "services" practice”

Helpful Report

Posted 8 years ago

“GREEDY CHURCHILL INSURANCE. I updated my car details as required,simple change of smaller/newer basic spec car. I was charged £110: 10 p When challenge about the amount, no real answer from "CHURCHILL CAR INSURANCE" operater, except that's what it is for my vehicle. I rang back 3 mins later and spoke to another operater, to ask why, the other operater returned £33 back to me straight away. This states greedy and bad practice by " Churchill car Insurance". No doubt that others maybe the same.”

Helpful Report

Posted 8 years ago

“I was misinformed that I was not allowed to be the registered keeper of a vehicle with my son as the primary driver. The agent was very reluctant to escalate and kept shouting me down when I requested to talk to her line manager or supervisor. After 15 minutes on hold, she returned and informed me that she was mistaken and that we could continue with the quote. She was very surprised when I refused and insisted on being transferred to her line manager. Not a pleasant experience, all in all.”

Helpful Report

Posted 8 years ago

“Buying of insurance straight forward and documentation clear. Have not had to claim as yet so unable to comment on Churchill's performance when dealing with a claim, but everything else has been hassle free.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Don't answer phones”

Helpful Report

Posted 8 years ago

“I am currently trying to contact you as my car has been damaged by another driver while parked outside my home, phoned the 24 hr claim line, 7 days a week !!!! To be told it's closed !!!!!!! I need help and advice and can't get it”

Helpful Report

Posted 8 years ago

Churchill is rated 3.7 based on 1,351 reviews