Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,351 Reviews

69 %

of reviewers recommend Churchill

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3.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great insurance company with additional extras - got free breakdown cover with my policy! Also cheapest insurer I could find at the time, though couple of weeks later found a cheaper quote so called Churchill about this and they helped by price matching as best as they could!”

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(Car Insurance) - Posted 7 years ago

“Not happy”

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(Car Insurance) - Posted 7 years ago

“First class communication good policy and price for home ins. Will be in touch for car ins. In October”

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(Home Insurance) - Posted 7 years ago

“Have been with them for 2 years. Really like their customer service teams. No waiting time over the phone, always helpful and you can feel they take pride in doing their job properly. My only complaint would be about the admin fees they charge for change of details. That's £15 I think when you move out and £50 when you end the policy early. That's ridiculously expensive when it's just about a few clicks on their computer screen. But again they didn't charge me £15 when my details changed because I broke up with my ex. However I had to move abroad for work and was charged £50 for leaving early which is too much!”

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Posted 7 years ago

“Am happy with service. Purchased policy again because of ADVANTAGES it's easy to get in touch and I always get help - better opening times than my previous one Competitive prices Business use included 3rd party to drive other cars included Breakdown cover included Low excess Documents available even when unless leaving and asked for proof of NCD DISADVATAGES No option to pay monthly Web site can be annoying and not always give you a quote - I had to fill it out a few times”

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Posted 7 years ago

“With regards to the insurance policy I have no complaints, in fact I'm very happy with it, only complaint i have is when it's time for me to insure the car in November you won't be the best quote I get for my insurance requirement. ( lm not looking for the lowest price, just a reasonable price with your company )”

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(Car Insurance) - Posted 7 years ago

“Best quote at the time and as a bonus a year free Green Flag cover. (As it happens I didn't need it as I was insuring a new car with breakdown cover - still a nice to have though.)”

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(Car Insurance) - Posted 7 years ago

“Churchill insurance, disappointing from the very begning”

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Posted 7 years ago

“Took insurance yesterday, promised the cover note send by email. It never arrived on time to get my car tax and it is going to dealy the delivery of my car by a week. I ever tried to get it sorted by calling the customer care, they advised me that they would need at least an hour to send an email confirmation of the insurance that I have paid for.”

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Posted 7 years ago

“Over charging for car insurance when cancelling never call you back,n very provide proof of charges,worst company ever,never use them!!!”

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Posted 7 years ago

“Really easy to speak to, their explained everything really well. Very professional manner.”

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(Car Insurance) - Posted 7 years ago

“you are stealing money from customer rether then you do the job you need to stop liying on your customers , and be honest to keep your compagn up we pay to get better service not bullshit over the phone even the agent over the phone they are stupid they do not how to lie or trik custmer they think are smart then customer. come on give some respect to your customer and try to move on i had any accident past year not at fault i call them to let them know. they come to pick up my car to fix it witch is done but the bill come to me . they did not contact the third part . they told me your policy we be double until other insurance reply to us . they never replied , but i still paying double and i lost my bns i will never gonna trust this compagne . and for anyone who trying to apply for policy please be aware, as soon as you sign you will be fucked stay well back from them . choose other compagne thnx”

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Posted 7 years ago

“service are crub , just taking money from customer, i had accident last year not at fault , the third part did not want to provide his details i went to police station to make complain, i did send evidence to churchil as proof was not my fault guest what. they put double price rether then they do there job . it mean it does matter if you pay for compenhansive or third part only i have been waiting for 1 year but still same song and same story. even third party insurance they did not want to reply to there message , end of the day we are the looser we have to pay for them , they just seating on front of desck taking payment nothink else i will never recomended churchil to anyone”

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Posted 7 years ago

“i am currently in the midst of a claim so will need to wait an outcome but service to date has been good with clear advise and help”

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(Car Insurance) - Posted 7 years ago

“Very good”

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(Car Insurance) - Posted 7 years ago

“We had our car damaged and after a quick call to Churchill an Assesor turned up two days later and arranged collection of our car and enterprise at hire rang to arrange a courtesy car 1 hour after our car was collected and three days later returned our car. Amazing experience and polite operatives all round. Well done Churchill. A boundy Kent”

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Posted 7 years ago

“As a pensioner, with the ever increasing costs of motor insurance I reluctantly had to leave my 30 year association with my local broker to find a more affordable quote. Thanks to GoCompare I selected Churchill as having the best deal provided by a respected insurer, the free roadside cover at the time was also a big deciding factor. I have fortunately not had to make any claim so far so cannot offer an opinion on how Churchill would process it but the correspondence from them and the efficiency with which documentation was provided was excellent. I will expect to reinsure with Churchill if a new quote is competitive.”

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(Car Insurance) - Posted 7 years ago

“Better car insurance”

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Posted 7 years ago

“Better car insurance”

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Posted 7 years ago

“Excessive cancellation charges”

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Posted 7 years ago

Churchill is rated 3.7 based on 1,351 reviews