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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
1- Be warned, if Churchill is you insurance and you need them, then it more likely you wont succeed a claim 2. If your car s damaged, they take the car to Northwich, DLG It takes weeks to get your car back no matter how little your car is damaged 3. If you are entitled to have courtesy car, be warned, the car will have no fuel, . all in all, I am disgusted and leaving Churchill
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Posted 8 years ago
Everything. Rang up as I thought I was being paying double on my home and buildings insurance - so phoned Churchill to cancel theirs as it looked more expensive on my bank statement- no-one as Churchill asked me if it was buildings or home. Found out through Countrywide who I was home insured with so went to reinstate my buildings insurance with Churchill for £12. However, AS I had cancelled my insurance. My new policy had gone up by £4 month because I was a NEW customer (3 years with them). I said yes to the new policy not realising that this was written in blood - £35 get out clause - but this was 24 hours ago - Surely we have some reflection time! So today I called them to say cancel it as I have found a cheaper one with the Post Office for £11 a month not £16 @ Churchill. They said I am not able to cancel as its a new policy. I cannot believe that such a reputable company has gone out of its way to treat customers this badly. Their policies are designed to rip people off . Definitely not the YES company they portray themselves to be. I will not be renewing after this.
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Posted 8 years ago
Very good customer service excelent product multy car insurance
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(Car Insurance) - Posted 8 years ago
I am taking all my insurances away from churchill. I have been a loyal customer for years. The way they have treated me with my car insurance is very unfair. Their customer service stinks. My advice is go elsewhere.
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Posted 8 years ago
Easy to alter policy, any queries solved quickly and professionally, all explained in simple terms.
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(Car Insurance) - Posted 8 years ago
times are hard but when you are Three times {Yes Three Times more ] THAN someone other companies after being with you for many years . I feel very let down . So I am going some ware they like my money and give me the same cover for A LOT les .
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(Home Insurance) - Posted 8 years ago
Not happy with insurance, thay just cancel my policy without warning
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(Car Insurance) - Posted 8 years ago
Poor offer for payout of my written off car (which wasn't my fault). Zero negotiation on offer....take it or leave it attitude. Extreamly abrupt and rude and would not listen to reason. Logic does not enter into the coversation. Keep clear.
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Posted 8 years ago
Extremelly poor service for 3rd party claims. Unreasonable and illogical reasoning behind offer. Use removal of courtesy car as leverage to try make you accept a poor offer for an accident which was not your fault. Stay away!
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Posted 8 years ago
Great insurance company with additional extras - got free breakdown cover with my policy! Also cheapest insurer I could find at the time, though couple of weeks later found a cheaper quote so called Churchill about this and they helped by price matching as best as they could!
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(Car Insurance) - Posted 8 years ago
Not happy
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(Car Insurance) - Posted 8 years ago
First class communication good policy and price for home ins. Will be in touch for car ins. In October
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(Home Insurance) - Posted 8 years ago
Have been with them for 2 years. Really like their customer service teams. No waiting time over the phone, always helpful and you can feel they take pride in doing their job properly. My only complaint would be about the admin fees they charge for change of details. That's £15 I think when you move out and £50 when you end the policy early. That's ridiculously expensive when it's just about a few clicks on their computer screen. But again they didn't charge me £15 when my details changed because I broke up with my ex. However I had to move abroad for work and was charged £50 for leaving early which is too much!
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Posted 8 years ago
Am happy with service. Purchased policy again because of ADVANTAGES it's easy to get in touch and I always get help - better opening times than my previous one Competitive prices Business use included 3rd party to drive other cars included Breakdown cover included Low excess Documents available even when unless leaving and asked for proof of NCD DISADVATAGES No option to pay monthly Web site can be annoying and not always give you a quote - I had to fill it out a few times
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Posted 8 years ago
With regards to the insurance policy I have no complaints, in fact I'm very happy with it, only complaint i have is when it's time for me to insure the car in November you won't be the best quote I get for my insurance requirement. ( lm not looking for the lowest price, just a reasonable price with your company )
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(Car Insurance) - Posted 8 years ago
Best quote at the time and as a bonus a year free Green Flag cover. (As it happens I didn't need it as I was insuring a new car with breakdown cover - still a nice to have though.)
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(Car Insurance) - Posted 8 years ago
Churchill insurance, disappointing from the very begning
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Posted 8 years ago
Took insurance yesterday, promised the cover note send by email. It never arrived on time to get my car tax and it is going to dealy the delivery of my car by a week. I ever tried to get it sorted by calling the customer care, they advised me that they would need at least an hour to send an email confirmation of the insurance that I have paid for.
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Posted 8 years ago
Over charging for car insurance when cancelling never call you back,n very provide proof of charges,worst company ever,never use them!!!
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Posted 8 years ago
Really easy to speak to, their explained everything really well. Very professional manner.
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(Car Insurance) - Posted 8 years ago
Churchill is rated 3.6 based on 1,360 reviews