Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,349 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Everything was pure and simple. Everything I required. H.P jones”

Helpful Report

(Home Insurance) - Posted 7 years ago

“I'm a 70 year old,went online found a very good insurance lovely price,every thing I wanted.thank you Churchill.”

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(Car Insurance) - Posted 7 years ago

“I had my insurance with Churchill for a year it online it was ok in beginning after4 month the price up I didn't not receive a letter saying your premium will increase. I didn't want to argue with then I just cancelled.”

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(Car Insurance) - Posted 7 years ago

“Good professional and helpful service.”

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(Car Insurance) - Posted 7 years ago

“Today I spoke to Regan he was so pleasant and helpful not like the other companies I phoned round who all sounded fed up, I didn't buy the quote with Churchill in the end as it was quite expensive but I think regan deserves some recognition for his excellent customer service”

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Posted 7 years ago

“Calming, helpful succint & clear as to 'what happens next'”

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(Car Insurance) - Posted 7 years ago

“Cheapest ever with free breakdown for whole year”

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(Car Insurance) - Posted 7 years ago

“We purchased our car insurance via the website which lead us to believe we had national recovery included in the package we selected. This has been missold on the website and when we actually broke down we were told we only had local recovery and it would cost £200 for us to get home. It also took 5 hours for a tow truck to eventually come. After a number of emails and calls highlighting the product we purchased online clearly shows national recovery nothing was done and we were told they could not help us further and did not refund the money.”

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Posted 7 years ago

“Very happy. Laura was friendly, efficient and coped really well with my overly chatty personality. We got all of the legals done, and I had everything I was hoping for, plus break down cover (which I had forgotten, duh!) Top marks to Laura”

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Posted 7 years ago

“1- Be warned, if Churchill is you insurance and you need them, then it more likely you wont succeed a claim 2. If your car s damaged, they take the car to Northwich, DLG It takes weeks to get your car back no matter how little your car is damaged 3. If you are entitled to have courtesy car, be warned, the car will have no fuel, . all in all, I am disgusted and leaving Churchill”

Helpful Report

Posted 7 years ago

“Everything. Rang up as I thought I was being paying double on my home and buildings insurance - so phoned Churchill to cancel theirs as it looked more expensive on my bank statement- no-one as Churchill asked me if it was buildings or home. Found out through Countrywide who I was home insured with so went to reinstate my buildings insurance with Churchill for £12. However, AS I had cancelled my insurance. My new policy had gone up by £4 month because I was a NEW customer (3 years with them). I said yes to the new policy not realising that this was written in blood - £35 get out clause - but this was 24 hours ago - Surely we have some reflection time! So today I called them to say cancel it as I have found a cheaper one with the Post Office for £11 a month not £16 @ Churchill. They said I am not able to cancel as its a new policy. I cannot believe that such a reputable company has gone out of its way to treat customers this badly. Their policies are designed to rip people off . Definitely not the YES company they portray themselves to be. I will not be renewing after this.”

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Posted 7 years ago

“Very good customer service excelent product multy car insurance”

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(Car Insurance) - Posted 7 years ago

“I am taking all my insurances away from churchill. I have been a loyal customer for years. The way they have treated me with my car insurance is very unfair. Their customer service stinks. My advice is go elsewhere.”

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Posted 7 years ago

“Easy to alter policy, any queries solved quickly and professionally, all explained in simple terms.”

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(Car Insurance) - Posted 7 years ago

“times are hard but when you are Three times {Yes Three Times more ] THAN someone other companies after being with you for many years . I feel very let down . So I am going some ware they like my money and give me the same cover for A LOT les .”

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(Home Insurance) - Posted 7 years ago

“Not happy with insurance, thay just cancel my policy without warning”

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(Car Insurance) - Posted 7 years ago

“Poor offer for payout of my written off car (which wasn't my fault). Zero negotiation on offer....take it or leave it attitude. Extreamly abrupt and rude and would not listen to reason. Logic does not enter into the coversation. Keep clear.”

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Posted 7 years ago

“Extremelly poor service for 3rd party claims. Unreasonable and illogical reasoning behind offer. Use removal of courtesy car as leverage to try make you accept a poor offer for an accident which was not your fault. Stay away!”

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Posted 7 years ago

“Great insurance company with additional extras - got free breakdown cover with my policy! Also cheapest insurer I could find at the time, though couple of weeks later found a cheaper quote so called Churchill about this and they helped by price matching as best as they could!”

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(Car Insurance) - Posted 7 years ago

“Not happy”

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(Car Insurance) - Posted 7 years ago

Churchill is rated 3.7 based on 1,349 reviews