Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,351 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to pay the additional premium to include they're breakdown cover. Terrible mistake. Not cover at all, completely disingenuous. If i had the time I'd be reporting them to trading standards.”

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Posted 7 years ago

“Quick and courteous response, good price from a quality vendor.”

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(Home Insurance) - Posted 7 years ago

“Very helpful & clear.”

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(Home Insurance) - Posted 7 years ago

“i needed to start a new policy/ cancel one and i couldn't have had more help. i was helped through an online form & also rung up a few days later to help with the next step. very professional & friendly.”

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Posted 7 years ago

“Good price and easy to buy online.”

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(Car Insurance) - Posted 7 years ago

“Very helpful and quick resolve matters”

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(Car Insurance) - Posted 7 years ago

“So far so good pleased with service so far”

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(Car Insurance) - Posted 7 years ago

“Easy to buy but expensive for a young insurer.”

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(Car Insurance) - Posted 7 years ago

“I would like to claim back the repair fees i paid to Westlake Motors (over £300.00 for elctrical work done to auto. )”

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(Car Insurance) - Posted 7 years ago

“Excellent easy service”

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(Car Insurance) - Posted 7 years ago

“Very happy, Good price”

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(Car Insurance) - Posted 7 years ago

“Very helpful when taking your money but not so when claiming the uninsured driver cover they offer is not easy to claim as you must have the full reg of the car also make and models .not easy if the number plate is fake .or you miss one letter or number as in shock at being hit and then seeing them just drive of”

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Posted 7 years ago

“Had a very disappoint experience with Churchill Insurance. After having insurance since 2010 with them and changing vehicles they automatically took policy money from a credit card. This June they took the money without informing me and assured me they sent documents which I have yet to see. It was only by accident that I realised they had taken the money from a credit card that I no longer use and for a vehicle that is not longer being used and did not need insurance. When I phoned immediately I saw the error the person on the phone just kept going round in circles trying to catch me out. I eventually agreed to pay another month and administration fee of about £100 (waiting for the refund) for a vehicle that need no insurance. It is a con the way they are automatically allowed to take payments from cards!”

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Posted 7 years ago

“Excellent service very useful for comparing”

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(Car Insurance) - Posted 7 years ago

“Surprised by all the negative reviews. Twice I called them to add my son on to my car insurance for a few days. Dealt with quickly and expertly. And both times no charge to put my son on my insurance. They even sent through amended insurance certificate. Excellent service. Prefer to be anonymous.”

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Posted 7 years ago

“Very halpfull and all ways there for you”

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(Car Insurance) - Posted 7 years ago

“I got my renewal through for this year for building and contents £637 . Went on money supermarket and Churchill came out at £218 for the same policy . Eventually got a better policy for £170.24 . Nobody at Churchill has given me a satisfactory answer . Paid £613 last as stupidly I thought that I was being given there best deal as I have been loyal for many years ( 6 cars as a family 2 pet and travel insurance policies all with Churchill ) now I have the time to check I think Churchill will gradually lose my business . LOYALY is a word they don't understand so look closely everybody before you pay .”

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Posted 7 years ago

“Telephoned to discuss home renewal Information supplied incorrect Cancelled policy on 9 June. By 21 June Churchill were about to take out payment on my credit card despite cancellation Phoned again Staff member very rude to me saying that there was no record of any phone conversations - '"I must have been mistaken in believing I had phoned". Basically called me a liar. Churchill are clearly exploiting in my view people by renewing insurance by the back door,”

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Posted 7 years ago

“After a leak in my kitchen,I had to chase them to get a figure for repairs and the compensation for wasting my time . ( Not turning up after I had taken time off work for their surveyor to come round) Then found out that they only cover items damaged so, if like me the tiles and cupboards are no longer made, you either have to pay not only the very high excess for water damage but also for replacing items so your kitchen matches. I had not made a claim on my household insurance for over 25 years and hope I never have to again, it has been a horrible experience”

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Posted 7 years ago

“we,ve been a customer for years were very happy we wouldnt go anywhere else there service is second to none.”

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Posted 8 years ago

Churchill is rated 3.7 based on 1,351 reviews