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Churchill Reviews

3.7 Rating 1,350 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After dealing with local insurance companies for years I decided to try Churchill and it’s a disicion I haven’t regretted. Not only were they unbeatable in price they are a pleasure to deal with. Having recently made a claim their staff have been so helpful during what was a difficult time. I’ve had friends who have also switched to Churchill in recent months and I certainly plan on staying with them in the future.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“To date I have not had to do anything other than pay my premium. were you happy with how I handled that?”

Helpful Report

(Car Insurance) - Posted 7 years ago

“There really is an issue getting to speak with someone based in UK. We have 3 cars with them and will be moving elsewhere. was adding my daughter to our policy for my wife's car and wanting £500 for 3 months worth of cover. Complete and utter rip off and no help to try and reduce the premium by offering black box reduction.”

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Posted 7 years ago

“So far I cannot fault Churchill Car Insurance. The price was good for the insurance cover and was sorted out quickly.”

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(Car Insurance) - Posted 7 years ago

“Luckily didn't have to use Churchill but getting the policy set up was very easy and it was a competitive price.”

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(Car Insurance) - Posted 7 years ago

“I did a websites comparison when my insurance was last due. Churchill were the cheapest and best deal on any of the sites. I did my renewal on the telephone and the person who dealt with my call was extremely helpful and actually saved me some more money, great. I highly recommend Churchill.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very pleasantly surprised how easy it was to get an extremely competitive quote via Go Compare. My car insurance costs have been increasing way too much so to find a good value, great coverage deal was brilliant. Easy to get the quote and Churchill's offering was every bit as good as my previous insurer with a huge saving. Thanks. Well done!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“:(”

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(Car Insurance) - Posted 7 years ago

“This was the first time I had ever made a claim with the car insurance company. They guided me through the whole process and were extremely helpful and accommodating. I could not fault them, was totally satisfied”

Helpful Report

(Car Insurance) - Posted 7 years ago

“In less than a month, I have given Churchill close to £600 of my hard-earned money and in no way, shape or form has any behaviour displayed to me, reflected my best efforts to comply with policy. Annoyingly, I need to state the obvious about just how traumatic this time has been for me and my family, particularly the passengers that were in the car at the time of the incident in question. Despite the aforementioned, Churchill have failed to consider the needs of the customer and have instead, exposed just how little they care about their customers. The facts are as follows: Incident date- 21/10/17 Date reported- 26/10/17 - On this date a lump sum of £350 was charged instantly from the customer services team. I was also requested to upload all photographs of the damage, the motorcyclist's details and details of the witness)- at this time I was assured by Karen Spence (member of staff who was dealing with my initial claim) that she would get back to me within 5 working days. Karen had notified me that the photographs were successfully uploaded. As nobody got back to me within the aforementioned time frame, I rang up on 07/11/17 approximately 09:57 and spoke to an advisor Jamie- He was both rude and condescending. I questioned why nobody had got back me about the claim and was advised that the customer services department was separate to the claims department. Therefore, once my information was up-to-date neither department would liaise with one another to proceed with the claim. I then went onto say, "So essentially, if I had not rung up to chase this claim nobody would have got back to me". Jamie found this highly amusing. He laughed and said "Yes"! I was then told that he/a colleague would contact me within 48 hours to update me on the claim. 48 hours had come and gone, so I rang up shortly after this time- 09/11/17 approximately 12:56 and spoke to another advisor Sarah. Sarah was the mere definition of obnoxious, aggressive and flippant. I had advised her that 48 hours had come and gone and nobody had got back to me. Shortly after she stated, " I'm sorry, I don't understand why you are calling" and went onto say "there was no record of the requested photographs and information" from 26/10/17. This of course was a lie, as I had emailing proof of all correspondences with Churchill. Ironically after providing a truthful review via the sms service, I was contacted by an advisor to go over the feedback. He too stated that "there was no record of these uploaded photographs". Beggars belief why between the three of them, they were unable to find this information. He advised that this information and feedback would be passed onto a team leader to investigate and someone will be in touch. On 16/11/17 at approximately 10:25, I received a call from Caitlin-who I can presume was dealing with the initial investigation. Similar to Sarah, Caitlin too could only be defined as obnoxious and flippant. The advisor almost instantly said, “After listening to the recordings, I do not feel that there is anything worth feeding back to any of the advisors, as they were well within their rights to say what they said”! What a joke. Caitlin made a point of glorifying the below-par customer service that I had received up until this very point. To my disbelief, when I expressed that I would be writing a formal letter of complaint to Churchill, the advisor had the sheer audacity to offer me a goodwill gesture of £50! Aside from how down right insulting this was, I was more horrified and perplexed that the advisor had contradicted everything she had said at the start of the conversation. This without question permeated how clueless and incompetent the Churchill claims department are with customer service. Churchill has done a remarkable job at exposing just how much they enjoy disrespecting and leaving customers feeling unappreciated and devalued. The heightened mediocrity that I have witnessed throughout this entire process has been nothing short of disgusting, horrific and ultimately disappointing. As a former manager in retail, I would not dream of encouraging my employees to present this mediocre degree of behaviour to customers, nor would I wish this on any other customers of Churchill. The claims team should be utterly ashamed of the way they have dealt with my claim (which is still yet to be resolved) and the way they have dealt with me as a customer, who has a Fully Comprehensive Policy with the insurance company. The mere fact that I was questioned on several occasions what type of cover I had in the first place, was both perplexing and worrying. Finally, this entire experience with Churchill has been nothing short of dire, diabolical and mediocre. I was under the impression that for a company which prides themselves on excellent customer service and quality throughout, that I would be in the hands of competent staff members. However, this appeared to be a fallacy and sadly I was victim to this contradiction. Moreover, to know that after giving close to £600 of my hard-earned money to Churchill insurance, I was dubiously offered a measly £50 for the inconvenience of this experience, was borderline insulting. If this is the customer service I should expect as a customer with Churchill insurance, then I want no part of it. Furthermore, I am absolutely flabbergasted that throughout this entire process me as the CUSTOMER, has had to chase up the claim at each and every interval; this is simply not acceptable.”

Helpful Report

Posted 7 years ago

“Excellent service would recommend to anyone”

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(Car Insurance) - Posted 7 years ago

“Have had no problems at all .”

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(Car Insurance) - Posted 7 years ago

“What l liked about the policy was the price it was nearly the same as last year,it showed a bit of loyalty by not banging the price up when the policy was due again,if it hasent gone up this year l will take it on again.”

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(Car Insurance) - Posted 7 years ago

“Nice staff to deal with on the phone.”

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(Car Insurance) - Posted 7 years ago

“Offered the best cover for one of the best price only slightly above the cheapest insurance but also gave breakdown aswell .A very good company no complaints here .”

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(Car Insurance) - Posted 7 years ago

“the only coms I have had to have was to put my son on the policy for a few days .I was plesently surprised by the cost (£0).And the speed and efficient way it was handlrd.”

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(Car Insurance) - Posted 7 years ago

“purchased via phone was easy operator answered all my questions no problem”

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(Car Insurance) - Posted 7 years ago

“This company may offer you an attractive quotation to get your business but be aware that every year thereafter they will increase your premium significantly even if you do not have a claim. Since 2010 they have increased my premium each year. By going to their website I have in most years got a cheaper quote which they have honoured. Last year they increased my premium by 20% and would not budge on it. This year they increased the premium by a further 40% of that already increased amount and tried to tell me that it was due to the increase in insurance premium tax which at 12% could not be right. Another member of their UK Insurance Group quoted me less than I paid Churchill last year. I have secured cover from a leading company at significantly less that I paid Churchill last year - AVOID.”

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Posted 7 years ago

“Very helpful provide business insurance for a couple which are not married which some companies don't at least they are in the real world well done Churchill”

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(Car Insurance) - Posted 7 years ago

“The premium was very competitive giving like for like cover with the policy I already had but for a lower cost. Documentation arrived very quickly after initial quote and was easily understood. Looking forward to renewal terms for next year's cover.”

Helpful Report

(Car Insurance) - Posted 7 years ago

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Churchill is rated 3.7 based on 1,350 reviews