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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
My request for breakdown help went through very speedily. My exhaust had broken off and there was not long to wait before help arrived.
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(Car Insurance) - Posted 7 years ago
I shopped around online and Churchill Car Insurance was far the cheapest with everything I needed to protect my brand new car. I am currently starting to get letters through the post from other insurance company's which go straight in the recycled bin as I only have Churchill on my mined this year for a new policy.
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(Car Insurance) - Posted 7 years ago
My car got hit by another car while I was insured with Churchill. I had no issues making my claim and didn’t have to pay anything as it wasn’t my fault - I did have photos and an independent witness to prove it. Also didn’t lose my no claims bonus. They were communicative throughout the process and flexible - I had just put a deposit down on a new car when the accident happened with the car I was going to exchange! So Churchill allowed me to have my car repaired at the dealership where my new car was coming from. Had to wait a few days for them to approve the dealership as a repairer but I felt that was a reasonable amount of time and everything happened nice and quickly from then on. I was offered a courtesy hire car but didn’t use that benefit as the dealership gave me one instead, which was easier for me. Could have been very difficult as I was working away a lot, but Churchill made it easy. Very impressed.
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(Car Insurance) - Posted 7 years ago
I think they are very efficient and capable of dealing well with your insurance
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(Home Insurance) - Posted 7 years ago
A little disappointed with the breakdown service in that you can't claim the same breakdown more than once in a month. Green flag is good, they got me going at the road side, but sometimes you can't afford garage fees in the same month so you have to pay for an independent tow company.
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(Car Insurance) - Posted 7 years ago
Honest,efficient,
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Posted 7 years ago
Have had home insurance for over 10 years with Churchill and never once made a claim. Woke up Sunday morning to find that my hall carpet and kitchen was soaked in water and on further investigation found that the main water pipe to the property under the stairs was leaking. Phoned Churchill Emergency only to be told that you have never paid for emergency cover and so no matter how long you have been a member, or made no claim, they would not send someone out to help. Was told told to call an emergency plumber and then someone would come out in a couple of days to assess the damage but they would not reimburse plumbers costs and that I would have to pay £350 excess for any work which they would have to carry out. As you can imagine this did not go down well. All conversations from their end surrounded about £350 excess charge and that it would not worth claiming. Nobody i spoke to gave a toss about the problems I was having and what the situation was doing to me, they only worried about £350 excess and the aggro it was going to cause them. I would never, never, never recommend this company as usual profit before service. I shall be making a formal complain to their directly as the treatment I received whilst trying to keep my sanity was a disgrace
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Posted 7 years ago
first year no problem hope its the same in May for renewal
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(Car Insurance) - Posted 7 years ago
working for other side it seems, operating cosy knock for knock with faulty drivers insurers, abbregating responsibility to COMPREHENSIVe policy holder. glad not in a war.
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Posted 7 years ago
Staff new what they were talking about
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Posted 7 years ago
Have car now for 3 months.full com.no curtsey car supplied.have not been informed what is happening.Christmas totally destroyed car sent to salvage yard.moved to management repairs.could not.do removed to vteck.Wembley.there it remains.no news.no joy
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Posted 7 years ago
I have just spoken to Lee who deals with car insurance and what a pleasure to speak to a very helpful young man. Nothing was too much trouble and I will be recommending Churchill to all my friends. Well done for your staff training and employing the right type of staff.Well done Lee for for being so helpful. Anita Thorn
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Posted 7 years ago
I have been a customer for many years. I have multiple vechiles with you that I intend to move upon reneweal. Policy number 63117093. I changed my car in November and apparently you take of the automatic renewal when this is processed. My car insurance shouyld have renewed 20th December. I return from holiday today to find my insurance has not renewed so I was not insured. When speaking to you could not give a toss member of staff I was joyfully told Im a new customer now and the quote has doubled. What appalling service and attitude.
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Posted 7 years ago
great customer service the telephone staff were amazing helped me save hundreds of pounds, very friendly as well and highly recommended.
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Posted 7 years ago
Very fast responce
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Posted 7 years ago
Overall good service. One claim was mostly well-handled but something of a hard sell in an attempt to avoid customer's choice of body repairer.
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(Car Insurance) - Posted 7 years ago
Churchill is Almost Best Insurance Company In Uk
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(Car Insurance) - Posted 7 years ago
my husband passed away and I was still driving his old car, when I made alterations to policy I was charged a £26 admin fee. Even after asking customer care if they could waiver the fee was told no way. Car engine size gone down but policy shot up.would only let me pay over 2 months even though there are 4 months left. Costs went from £17 pm to £40 something. Will definatley be looking else where on renewal. Not a very understanding insurer.
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(Car Insurance) - Posted 7 years ago
I have been a loyal customer for many years, never questioning the price and always paying on time. After finding out that I could get the same cover for less than half the price, with the intention of returning in the future, l cancelled my policy in plenty of time. I am still receiving demands for payment, what for no one seems to know. If this is your treatment of loyalty then I am totally disgusted, and will not be returning.
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Posted 7 years ago
Churchill still remain competitive and have always delivered a good service.
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(Car Insurance) - Posted 7 years ago
Churchill is rated 3.6 based on 1,360 reviews