Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I have needed to speak to customer advisor they were very helpful.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Car repaired at Nationwide in Ellesmere port came back with dash warning lights on ..not there fault or Churchill...cost me 400.00 access on my fully comp insurance ..no help bad service a total let down as a 10 year customer of Churchill..”

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Posted 7 years ago

“The policy gives the insurer right to drive third party car. Furthermore, there is a breakdown policy added to it. What a bonus.”

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(Car Insurance) - Posted 7 years ago

“I recommend my wife and would do any one great company in my experience that is of course”

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(Car Insurance) - Posted 7 years ago

“Horrendous customer service. They charge you to change your address and then try some lame excuse that they make no profit from it. How can changing 3 lines cost cost money. Not one other single company has charged me to change my address when i moved. They have no interested in retaining customers. Go else where - they are not worth your loyalty.”

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Posted 7 years ago

“When I buy on-line I sometimes miss the personal service and comprehensive detail that comes from the personal touch. I think Churchill are not alone.”

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(Home Insurance) - Posted 7 years ago

“Very good helpful didn't mind going through procedure's easy to understand respond was quick no problems”

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(Van Insurance) - Posted 7 years ago

“??”

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(Car Insurance) - Posted 7 years ago

“Highway robbery! Phoned Churchill to change an address. Change of address was going to cost me over £200. And then the bombshell. Then the lady your form details show that you are a landlord and I say I never said that or wrote that anywhere as I am a tenant. Well, that is also going to cost you another £200 to change that to a tenant. I knew straight away that I was dealing with artful dodgers. This information is false and only Churchill had access to it. Don't go near them.”

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Posted 7 years ago

“good car insurance at competitive price. easy to buy cover. saved almost £300”

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Posted 7 years ago

“Good”

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(Car Insurance) - Posted 7 years ago

“very good service”

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(Home Insurance) - Posted 7 years ago

“What a waste of time,waited 6 weeks to get my late fathers refuñd on a car policy,had to keep ringing, promised to ring back never did,just glad I don't have any insurance with this company,lost money with all this dithering. Mo”

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Posted 7 years ago

“average”

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(Car Insurance) - Posted 7 years ago

“i was talking to churchill insurance yesterday, the gentleman was professional and helpful, i will definately have churchill insurance again,, he made the whole experience a positive one with his attitude, i would recommend churchill insurance home and contents to family and friends,”

Helpful Report

Posted 7 years ago

“As a long term customer with a zero claims history my renewal notice showed a 38% increase in premium. Called them twice to challenge the increase but weren't interested, no explanation which bordered on arrogance. Now covered elsewhere with a reputable insurer which is considerably cheaper. Clearly this is not a customer oriented insurer and not worth doing business with.”

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Posted 7 years ago

“GOod all round”

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(Car Insurance) - Posted 7 years ago

“Very please with the service and the quote from Churchill”

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(Car Insurance) - Posted 7 years ago

“last year was the first time i insured my smart car through churchill.i was offered breakdown cover, which i said no...as i am a member of the AA....i was informed it was free......so i took it.....on recieving my renewal notice , it appears the breakdown cover is not free , it will cost 34pounds.....im still a member of the AA....i dont need the breakdown cover, but it will cost me money to cancel the breakdown cover.......i think this is an underhanded way of doing business, shame on you”

Helpful Report

Posted 7 years ago

“My car was written off and the payment did not cover what I owed on finance.”

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(Car Insurance) - Posted 7 years ago

Churchill is rated 3.7 based on 1,347 reviews