Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly helpful and easy to approch.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I took out the policy because it was supposed to have free Green Flag cover. I was charged for the Green Flag cover and when I rang Churchill the operator said I was wrong, despite the fact that it was on my statement in front of me. The operator refused to deal with it, so not only was the customer service appalling, but I was cheated out of the cost of the Green Flag cover - I would NEVER use Churchill again”

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(Car Insurance) - Posted 7 years ago

“As I have not made a claim on my insurance I cannot compote a full review, all I can say is the insurance documents were sent promptly after completing the insurance forms”

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(Car Insurance) - Posted 7 years ago

“Very helpful and I am very pleased with every aspect of there service”

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(Car Insurance) - Posted 7 years ago

“don't buy via go compare they steal your cashback. cheating b ds”

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(Car Insurance) - Posted 7 years ago

“If you are hoping to take out car insurance with an honest, trustworthy, reasonably priced company stay away from Churchill. I have had an experience with them recently which has put me off for life. I claimed for vandalism/ damage done to my car where I was not at fault and paid £400 excess toward the repair. When I subsequently cancelled my policy with Churchill having found a much better deal elsewhere - cancellation was confirmed then I found to my utter disgust that my bank account had been debited without my consent to the tune of almost £300 without prior notice or warning by Churchill, I consider this debit when my contractor with Churchill had been terminated- THEFT why take out insurance cover with a company that is a THIEF protect yourselves stay away from CHURCHILL”

Helpful Report

Posted 7 years ago

“I saved a reasonable amount of money going to Churchill”

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(Car Insurance) - Posted 7 years ago

“with churchill for 20 years price just kept going up even with full no claims nearly 800 pound for a 1.6 tdci focus 2011 got new car 1.6 tdci 2014 audi a3 sportback axa insurance 380 no brainer churchill you need to look after loyal people not take them for a ride lady on the phone for churchiill when i cancelled my policy was very nice but could not get any where near axa quote axa cover was better than churcill by the way people like me are to loyal to companys like churchill do what i did shop round save money sould have dumped them years ago”

Helpful Report

Posted 7 years ago

“Insisted that I changed the insurance from the old car to the new. Then charged me £84 a month for the old car. If they'd done as I requested it would have been a lot cheaper. I won't be renewing with them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“very good & proffesional company!! customer focus very good Regards”

Helpful Report

(Car Insurance) - Posted 7 years ago

“windscreen replacement provider is a joke surely. Contacted them today to replace my cracked windscreen,and yes the crack obscures the view from the drives seat and I have to wait 9 days for the replacement.This is just unacceptable. Do Churchill honestly think that is a reasonable response ?.Perhaps they would like to refund 9 days insurance cost while the car is unusable.Never waited this long before, same or next day was usual.Doubt if I will renew with them again if this is the standard of customer care!”

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Posted 7 years ago

“Very helpful and answered all my questions quickly and clearly. Friendly phone staff too. Choose Churchill as they offered more for less money on my car insurance than my previous company.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very good customer service. They told me everything I needed to know. I got free breakdown cover with the policy. I cannot fault them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“The agent was very helpful and matched another comparison price that I got online....”

Helpful Report

(Car Insurance) - Posted 7 years ago

“When liking for car insurance,my last quote was a lot higher with my old provider,when on go compare came across churchils,they were very good explained all the insurance and haven't had nothing to complain about,would recommend them”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I haven't had to use your service so far,but you have kept me updated with new products and any other I'mformation i may require.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Totally disgusting company.Will never used them again and strongly advise anyone looking for a company that keeps it's advertised promises. Quick to take your money, but when it comes to paying out claims , recovering your excess after an accident that was the other drivers fault , good luck. Had my vehicle declared a total loss after an accident on 04/03/2018, today being 20/03/2018 and all I have received from this shocking company is notification that my NCB has been reduced by two years.”

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Posted 7 years ago

“Churchill is a down to earth,easy company,who listens.”

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(Car Insurance) - Posted 7 years ago

“same cover; less money; not had to claim yet but feel sure they will be fair,”

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(Car Insurance) - Posted 7 years ago

“Great. Prices and helpful staff.”

Helpful Report

(Car Insurance) - Posted 7 years ago

Churchill is rated 3.7 based on 1,347 reviews