Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

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“Good”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had been with Churchill for 9 years with no claims. Received a renewal quote through the post. Contacted them as i could get it a lot cheaper online. They weren't willing to compromise, they just told me to take the cheaper quote online. Have now gone with a much cheaper quote and won't be returning to Churchill. Obviously loyalty means nothing.”

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Posted 7 years ago

“Setting up my car insurance and communication has all been first rate”

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(Car Insurance) - Posted 7 years ago

“They don't provide the proper details of your policy and, in addition, lie to you when you raise a claim. And be careful if you have any problem with your car abroad. THEY WON'T PAY OR GIVE YOU ANY ASSISTANCE!”

Helpful Report

Posted 7 years ago

“Nothing to review really, easy to buy/switch/sort out. will it go up next year by much more than RPI ? probably. will i find a cheaper quote ? probably. does it matter ? nah.”

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(Home Insurance) - Posted 7 years ago

“Very good service when a storm ripped off my ridge tiles. I realise next years premium will rise but will stay with Churchill as I was impressed with their professionalism.”

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(Home Insurance) - Posted 7 years ago

“Churchill does everything it says it will more than hapoy with the company.”

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(Car Insurance) - Posted 7 years ago

“My request for breakdown help went through very speedily. My exhaust had broken off and there was not long to wait before help arrived.”

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(Car Insurance) - Posted 7 years ago

“I shopped around online and Churchill Car Insurance was far the cheapest with everything I needed to protect my brand new car. I am currently starting to get letters through the post from other insurance company's which go straight in the recycled bin as I only have Churchill on my mined this year for a new policy.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“My car got hit by another car while I was insured with Churchill. I had no issues making my claim and didn’t have to pay anything as it wasn’t my fault - I did have photos and an independent witness to prove it. Also didn’t lose my no claims bonus. They were communicative throughout the process and flexible - I had just put a deposit down on a new car when the accident happened with the car I was going to exchange! So Churchill allowed me to have my car repaired at the dealership where my new car was coming from. Had to wait a few days for them to approve the dealership as a repairer but I felt that was a reasonable amount of time and everything happened nice and quickly from then on. I was offered a courtesy hire car but didn’t use that benefit as the dealership gave me one instead, which was easier for me. Could have been very difficult as I was working away a lot, but Churchill made it easy. Very impressed.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I think they are very efficient and capable of dealing well with your insurance”

Helpful Report

(Home Insurance) - Posted 7 years ago

“A little disappointed with the breakdown service in that you can't claim the same breakdown more than once in a month. Green flag is good, they got me going at the road side, but sometimes you can't afford garage fees in the same month so you have to pay for an independent tow company.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Honest,efficient,”

Helpful Report

Posted 7 years ago

“Have had home insurance for over 10 years with Churchill and never once made a claim. Woke up Sunday morning to find that my hall carpet and kitchen was soaked in water and on further investigation found that the main water pipe to the property under the stairs was leaking. Phoned Churchill Emergency only to be told that you have never paid for emergency cover and so no matter how long you have been a member, or made no claim, they would not send someone out to help. Was told told to call an emergency plumber and then someone would come out in a couple of days to assess the damage but they would not reimburse plumbers costs and that I would have to pay £350 excess for any work which they would have to carry out. As you can imagine this did not go down well. All conversations from their end surrounded about £350 excess charge and that it would not worth claiming. Nobody i spoke to gave a toss about the problems I was having and what the situation was doing to me, they only worried about £350 excess and the aggro it was going to cause them. I would never, never, never recommend this company as usual profit before service. I shall be making a formal complain to their directly as the treatment I received whilst trying to keep my sanity was a disgrace”

Helpful Report

Posted 7 years ago

“first year no problem hope its the same in May for renewal”

Helpful Report

(Car Insurance) - Posted 7 years ago

“working for other side it seems, operating cosy knock for knock with faulty drivers insurers, abbregating responsibility to COMPREHENSIVe policy holder. glad not in a war.”

Helpful Report

Posted 7 years ago

“Staff new what they were talking about”

Helpful Report

Posted 7 years ago

“Have car now for 3 months.full com.no curtsey car supplied.have not been informed what is happening.Christmas totally destroyed car sent to salvage yard.moved to management repairs.could not.do removed to vteck.Wembley.there it remains.no news.no joy”

Helpful Report

Posted 7 years ago

“I have just spoken to Lee who deals with car insurance and what a pleasure to speak to a very helpful young man. Nothing was too much trouble and I will be recommending Churchill to all my friends. Well done for your staff training and employing the right type of staff.Well done Lee for for being so helpful. Anita Thorn”

Helpful Report

Posted 7 years ago

“I have been a customer for many years. I have multiple vechiles with you that I intend to move upon reneweal. Policy number 63117093. I changed my car in November and apparently you take of the automatic renewal when this is processed. My car insurance shouyld have renewed 20th December. I return from holiday today to find my insurance has not renewed so I was not insured. When speaking to you could not give a toss member of staff I was joyfully told Im a new customer now and the quote has doubled. What appalling service and attitude.”

Helpful Report

Posted 7 years ago

Churchill is rated 3.7 based on 1,347 reviews