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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
Good when you are paying bad when you want to claim
Helpful Report
Posted 7 years ago
Competitive quotes and good service. Clear, easily understood detail.
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(Home Insurance) - Posted 7 years ago
Try calling on hold long time
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(Car Insurance) - Posted 7 years ago
Had car insurance with them, then after a driver had driven into us they basically left us to sort out all the courtesy car and garage repairs having to take lots of days of work to sort it. So rude and unhelpful. And to top it all we were left without a car on the day of our holiday costing us taxis to get to the airport
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Posted 7 years ago
Rubbish company, didn't send renewal notifications to me so when I called a day after to get it renewed (14 days leeway called on 15th day after insurance ended) they said it would have been a renewal of £535 but we'll have to do a new quote that came out well over £1000. There appears to be no recourse, I have 9 years no claims and paid in full every year never claimed through them. They clearly don't care about their customers and just try to get as much money out of you as possible. Needless to say they lost another customer
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Posted 7 years ago
We needed european cover as with our previous policy. When we called on this, accident in France totally not our fault . Told 3rd party only. It took me 6 months to battle with AXA FRANCE to get my money. I will not be renewing with Churchill.
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(Car Insurance) - Posted 7 years ago
Please avoid this company, I have just had a claim go through but within 12 months of the work being carried out another issue related to the claim has been declined by the insurance company. Its difficult to understand why this company has decided this route but they have left my house in a dangerous position with children living there. Churchill have left me with no fire escape from the back of the house. I will take this company to the financial ombudsman service to explain how Churchill operate. Churchill are a disgrace ,they have taken away my no claims bonus for a £100 excess and don't want anything to do with the claim after the excess has been paid. From this experience I would never recommend this dodgy company. They send workmen out to your house and don't put dust sheets down to protect your carpet. I would expect that any work being carried out has a 12 month warranty but not Churchill. I am left furious by Churchill ,who don't have any problem in leaving my insurance work like this. Don't touch this company they are such a scam company.
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Posted 7 years ago
Absolutely brilliant
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(Car Insurance) - Posted 7 years ago
Churchill is a good company but only check to make sure all is ok with your booking some time a slight mistake is made but nothing major they very supported when you need them
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(Car Insurance) - Posted 7 years ago
Very good
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(Car Insurance) - Posted 7 years ago
No no
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(Car Insurance) - Posted 7 years ago
All been very polite when talking with me and explained everything clearly
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(Car Insurance) - Posted 7 years ago
ok and quick to uswe
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(Car Insurance) - Posted 7 years ago
I am happy with the service
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(Car Insurance) - Posted 7 years ago
A 50% increase in car insurance premium with no explanation from one year to the next with no change in details is unacceptable. The attitude was "take it or leave it" we are not interested in being helpful.
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Posted 7 years ago
Changed from previous car insurance for cost reasons and to include breakdown cover, on balance went with Churchill because the brother in law did. Quick and easy to do online and good that you could choose level of breakdown.
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(Car Insurance) - Posted 7 years ago
I think , about price and service to me Churchill is brilliant, I'm happy
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(Car Insurance) - Posted 7 years ago
They was very helpful and understanding, when I got my number plate changed, also when I got my no claim thru, they sent new documents within 2-3 days,very helpful
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(Car Insurance) - Posted 7 years ago
When i changed my car they wouldn't insure me so had to leave. And im saving £1000 a year not being with them
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(Car Insurance) - Posted 7 years ago
I have been a loyal customer with Churchill for at least 8 years insuring both my van and car with no claims during that time. I noticed that the premiums were increasing quite a lot. Last year I saved over £100 on my van insurance moving to Hastings. Before I changed, I called Churchill to see if they could come down on their quote but they were not interested. Customer loyalty with this company does not exist. It has now come to renew my car insurance, this has just increased from £440 to £501. Hastings quote for the same car is £345....a saving of £156. So despite having a 2 car discount with Churchill, their premiums have become much higher and don't come close to the competition in my case, so will never consider this company again.
Helpful Report
Posted 7 years ago
Churchill is rated 3.7 based on 1,355 reviews