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Churchill Reviews

3.7 Rating 1,347 Reviews
69 %
of reviewers recommend Churchill
Company Reviews Questions Metrics
3.7
Based on 1,347 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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Anonymous
Verified Reviewer
“Simple but effective process.”
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(Car Insurance) - Posted 6 years ago
Lisa
Verified Reviewer
“The call centre staff are exceptional. Regardless of who I have spoken to they are attentive, polite, courteous and their product knowledge is excellent, no complaints from me so far.”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“I am more than happy with Churchill insurance but I haven't made a claim on my policy but I am sure the service will be as good if ever the need arises thank you”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Fantastic”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Good company”
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(Home Insurance) - Posted 6 years ago
Leonard
Verified Reviewer
“Hope the terms for the renewal will be as favourable”
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(Car Insurance) - Posted 6 years ago
Welsh
Unverified Reviewer
“appalling liars, sent NCD evidence 4 times scanned emailed posted have not put on their system cancelling my insurance but that's fine I want out wouldn't want to deal with this incompetent company beware.”
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Posted 6 years ago
Sabah
Verified Reviewer
“Very good insurance competative prices as well as good service”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“The Customer service officer (SId) was great. He was professional ,friendly and very helpful and knowledgable too.”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Good cover and cheaper than my last insurer.”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“No problems.”
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(Car Insurance) - Posted 7 years ago
Gillian
Verified Reviewer
“done on line very easily and paperwork was sent through promptly.”
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(Home Insurance) - Posted 7 years ago
Anonymous
Unverified Reviewer
“Good when you are paying bad when you want to claim”
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Posted 7 years ago
Mary
Verified Reviewer
“Competitive quotes and good service. Clear, easily understood detail.”
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(Home Insurance) - Posted 7 years ago
William
Verified Reviewer
“Try calling on hold long time”
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(Car Insurance) - Posted 7 years ago
Anonymous
Unverified Reviewer
“Had car insurance with them, then after a driver had driven into us they basically left us to sort out all the courtesy car and garage repairs having to take lots of days of work to sort it. So rude and unhelpful. And to top it all we were left without a car on the day of our holiday costing us taxis to get to the airport”
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Posted 7 years ago
Paul Rodger
Unverified Reviewer
“Rubbish company, didn't send renewal notifications to me so when I called a day after to get it renewed (14 days leeway called on 15th day after insurance ended) they said it would have been a renewal of £535 but we'll have to do a new quote that came out well over £1000. There appears to be no recourse, I have 9 years no claims and paid in full every year never claimed through them. They clearly don't care about their customers and just try to get as much money out of you as possible. Needless to say they lost another customer”
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Posted 7 years ago
Simn
Verified Reviewer
“We needed european cover as with our previous policy. When we called on this, accident in France totally not our fault . Told 3rd party only. It took me 6 months to battle with AXA FRANCE to get my money. I will not be renewing with Churchill.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Stephen Massey
Verified Reviewer
“Please avoid this company, I have just had a claim go through but within 12 months of the work being carried out another issue related to the claim has been declined by the insurance company. Its difficult to understand why this company has decided this route but they have left my house in a dangerous position with children living there. Churchill have left me with no fire escape from the back of the house. I will take this company to the financial ombudsman service to explain how Churchill operate. Churchill are a disgrace ,they have taken away my no claims bonus for a £100 excess and don't want anything to do with the claim after the excess has been paid. From this experience I would never recommend this dodgy company. They send workmen out to your house and don't put dust sheets down to protect your carpet. I would expect that any work being carried out has a 12 month warranty but not Churchill. I am left furious by Churchill ,who don't have any problem in leaving my insurance work like this. Don't touch this company they are such a scam company.”
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Posted 7 years ago
Mumtaz
Verified Reviewer
“Absolutely brilliant”
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(Car Insurance) - Posted 7 years ago
Churchill is rated 3.7 based on 1,347 reviews
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