Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine until you need to make a claim. We needed to make a household (home and contents) claim following an escape of water. The property was left untouched for nearly three months while everything went mouldy, and then the company fought every since penny of the claim claiming they weren't responsible for so much. Communication from them has been terrible- refusing to answer our questions, while bombarding us with questions of their own, and some of the third parties they use are downright rude. Fortunately- against their advice- we removed all our valuable and sentimental items the day of the claim. If we hadn't done so, everything we treasured would have been lost to their negligence. They have admitted they many mistakes were made on our claim, involving crazy amount of time and hassle for us in sorting this out, but haven't offered a penny in compensation for this.”

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Posted 6 years ago

“Had policy since November and still not received documents. My car was hit and Churchill are REFUSING to acknowledge the accident details and IGNORING ALL CORRESPONDENCES. Live chat is even useless. 1st person even tried to say I was not insured at all. (Fraud) ? Taking money and not opening policy. ? Solicitor and Ombudsman noe involved. Stay away from them.”

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Posted 6 years ago

“fairly slow in getting a courtesy car quick, in paying out when car was written off thought I would get a bacs payment as advertised but got a cheque instead not offered a replacement as advertised on tellivision other than that well treated............”

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(Car Insurance) - Posted 6 years ago

“On making a price comparison on line I found Churchill to be the most advantages particularly for a well known company. I do often travel to Europe for very short visits, Churchill advisors have always been knowledgeable, professional and ready to help providing the relevant information and documents in a timely manner.”

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(Car Insurance) - Posted 6 years ago

“They cancelled my policy out of no where because I hadn’t given proof of no claims discount, even though they could have easily got it off the database or asked my old insurer. I had no letters to warn me or tell me they were cancelling, I only noticed when I checked my bank account and had a refund off them. They could have got me 6 points and a fine for driving with no insurance but failed to tell me they had cancelled my policy. I asked why they didn’t phone or email as well to tell me and they said they only communicate through post. Sorry didn’t realise we still lived in the 50’s and that letters never get lost or even never get sent. Called up and they requoted me £1000 more than the original policy. The girl on the phone said it’s not that much more, which was out of order. I complained at 8am when they first opened to then get one call back at 11, which I just missed but couldn’t call back. Absolutely rubbish customer service and dangerous company to deal with when they cancel policy’s with no communication and then charge £1000 more to insure you. What a money making con. I will be reporting them to the financial ombudsman and watch dog. AVOID AT ALL COSTS !!!!!!!”

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Posted 6 years ago

“Terrible customer service, foreign call centres, very incompetent staff”

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Posted 6 years ago

“quiet disappointed, good looking policy but got charged an extra £91 because I had said I was married and I only have a live in partner (of 14years, we do count ourselves as married) it is some difference in price for having a named driver that is a wife or a partner. cheaper to get married. seemingly married people have less accidents, wonted be renewing next year out of principle though. good service from the staff but they said there hands were tided and wouldn't let me cancel.”

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Posted 6 years ago

“Excellent prices and great customer service”

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Posted 6 years ago

“No problems with this company so far.”

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(Car Insurance) - Posted 6 years ago

“. ... ...”

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(Car Insurance) - Posted 6 years ago

“I found church stress free home insurance bought online and I will definetelly buy it again.”

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(Home Insurance) - Posted 6 years ago

“I could not believe how simple things were to understand - not just the literature but the Customer Services staff who were very helpful. These two factors along with the price swayed me to opening up an insurance with Churchill. Out of all the companies I researched Churchill seemed to provide (and were simplistic in their language for everyone to understand) the best Insurance. The price was on point and the customer services incredible in this day and age. I would highly recommend looking at this company - very good thus far.”

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(Car Insurance) - Posted 6 years ago

“Excellent service”

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(Car Insurance) - Posted 6 years ago

“Very good.”

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(Home Insurance) - Posted 6 years ago

“Spoke to Justin today what a great guy. Absolutely what customers service should be about above and beyond many thanks 5⭐️⭐️⭐️⭐️”

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Posted 6 years ago

“Very very happy”

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Posted 6 years ago

“4 years no claims and insurance for car goes up. Really bad for so called customer loyalty.Esure came in at a quarter of the Cost .”

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Posted 6 years ago

“Did a chat call this morning. Very quick and easy. My enquiry was dealt with efficiently. Thank you”

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Posted 6 years ago

“Very easy, helpful & polite”

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(Car Insurance) - Posted 6 years ago

“Very very good”

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(Car Insurance) - Posted 6 years ago

Churchill is rated 3.7 based on 1,347 reviews