Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the accident I did not even get the minimum price for my car which was in very good condition explaining that the car was not worth much despite the full service documentation and the second quote was made by colleague instead of an independent expert”

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Posted 6 years ago

“Although not an end insurer, Churchill are a reputable reseller of Insurance, who are a nationwide name and you can rely on to follow the standard of the insurance industry. Beware of the cheapest price on comparison engines. Look for freebies like legal expenses insurance. Avoid fly by night one man band insurance resellers flogging insurance from their back bedroom, invariably you will get ripped off or experience shoddy service. You have been warned.”

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(Car Insurance) - Posted 6 years ago

“they send letters and no emails or sms or even a telephone call to notify you”

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Posted 6 years ago

“Horrendous. My sister in law was the victim of an accident - the other car being on the wrong side of the road. 10 weeks later and they have not acted on behalf of the paying customer at all. The other side 'haven't determined who was at fault'. This is clear from the pictures. We drive on the left, if someone is on the right hand side of the road they are clearly blatantly at fault! But no. Churchill do not push for a result and do not communicate; Churchill condescend to any form of questioning or grievance of poor treatment; Churchill take your money and do nothing. A courtesy car given for 2 weeks only. No information offered. No help given. A family of 5 left without transport and loss of earnings as a result. Absolutely disgusting treatment. No care whatsoever for customers.”

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Posted 6 years ago

“In regards to aftercase and claim handling, this insurance company really dropped the ball. Everytime I called for an update I felt as though I was managing the claim myself. Actions were only taken when I prompted. This is one of the main reasons why I have since cancelled my insurance. I wouldn't go with this company even if they were the cheapest quote offered.”

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Posted 6 years ago

“I have been insured with Churchill for over 3 years, I also have a second car with insurance by them. My car blew up in May so had to take it off the road, contacted Churchill to tell them and they mentioned nothing about owing money. Purchased a new car this week and called in to add my car on the policy but was told I was in £97 arrears from the old car, explained not been told but they would not renew my insurance until I cleared it even though I explained I get paid on the 29th and would clear it. Due to needing the car I have gone with another insurance company and I need to produce my no claims, rang up Churchill to say I was going into a payment arrangement with Moorcroft for the arrears and could they send me a copy of my no claims, but they are refusing to do this until its cleared, so basically they are holding any proof of my no claims while I still have another car insured with them which is not in arrears. I will not be renewing my policy with this company ever again. They are rude and not helpful in the slightest.”

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Posted 6 years ago

“Easy site to navigate. Fast reply. Quick delivery of documents. Very competetive prices with add ons too.”

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Posted 6 years ago

“Waited 3 hours for assistance after being told I was covered only to be told by GreenFlag they can only tow car home customer services are complete tripe won’t be renewing next year”

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Posted 6 years ago

“Today Andy came to my rescue when I had a puncture in Largs He was with me in no time and I was back on theRoad in no time Lovely Guy very impressed with Churchill Recovery 5stars”

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Posted 6 years ago

“I had a no fault claim. I wasn't going to claim as my car was only worth £800. Thought we had better register the claim and after speaking to the claims depart we started the claim and ball rolling. literally the best service I have received from an insurance company. Claim processed quickly. courtesy car quickly dropped off. Couldn't fault the claims team. Less than a week we have had payment in full and we pick up another little run around tomorrow. What can I say oh yes.”

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Posted 6 years ago

“I have just had a not at fault accident. I don’t actually insure with Churchill insurance this year but the lady who banged into me was. Churchill have been nothing but great and provided me with a brand new courtesy car and taken my car to be repaired. I feared the situation would be stressful but it’s been completely hassle free and I’ve had to think about nothing and has all been done and arranged for me. I wish I could remember the gentleman’s name on the phone who dealt with the incident because he was so helpful and polite. 5 stars upto now!”

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Posted 6 years ago

“Excellent price for the cover I required and the whole process was simple from acquiring a quote to receiving documents.”

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(Car Insurance) - Posted 6 years ago

“easy site to use and good prices”

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(Car Insurance) - Posted 6 years ago

“Brilliant”

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(Car Insurance) - Posted 6 years ago

“Very good with you when it comes to financial difficulties!”

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(Car Insurance) - Posted 6 years ago

“Rubbish!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“Churchill are a wonderful company to insure with,I highly recommend them.i had to claim on my car insurance due to a accident I had and everyone and I mean everyone I have spoke to have been lovely and understanding,thank you Churchill...your wonderful.”

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Posted 6 years ago

“ABSOLUTELY UNACCEPTABLE EXPERIENCE RECEIVED CAR INSURANCE DOCUMENTS IN MY NAME,ADDRESS, PAYMENT REQUEST ETC... I DON'T OWE A CAR,NEITHER DO I DRIVE. INFORMED THE POLICE AND FRAUD SQUAD.”

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Posted 6 years ago

“overall very pleased with Churchill Insurance, though I must add I have had no Claims!!!!!! as yet!”

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(Car Insurance) - Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

Churchill is rated 3.7 based on 1,347 reviews