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Churchill Reviews

3.6 Rating 1,362 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,362 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Very clear speaking and pleasent helpful people to speak to at all times. Everything dealt with very efficiently and quick. It’s a pleasure to deal with Churchill, just hope the premiums don’t go up too high forcing me to change companies.
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(Car Insurance) - Posted 7 years ago
VERY GOOD SERVICE AT VERY COMPETITIVE PRICE
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(Car Insurance) - Posted 7 years ago
Up so far no complaints, good customer services.
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(Car Insurance) - Posted 7 years ago
Churchill not able to give reasonable quote on change of vehicle.
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(Car Insurance) - Posted 7 years ago
Good Company ,
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(Car Insurance) - Posted 7 years ago
It was easy though it was my first time doing insurance on line
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(Car Insurance) - Posted 7 years ago
Home Emergency cover is a rip off. Nothing happened and nobody contacted me. Phoned 3 times about my plumbing emergency and nothing happened. Pathetic service and a waste of money. Beware!
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Posted 7 years ago
Easy to deal with, and found to be helpful when needed. No claims experience so unable to comment on that aspect.
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(Car Insurance) - Posted 7 years ago
yes good to deal with easy and straightforward with clear information we are very happy with the end product.
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(Car Insurance) - Posted 7 years ago
Last payment of my policy bounced whilst I was away. I didn't realise, they didn't call me to chase the issue or even notify me. A couple weeks after the payment date they cancel my policy without any notice, I phoned them for a renewal quote unaware of the issue and they told me it was cancelled, nice. Way too old school won't even send me NCB by email either now.
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Posted 7 years ago
Hassle free, do what they say they will.
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(Home Insurance) - Posted 7 years ago
WE ARE HAPPY !
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(Car Insurance) - Posted 7 years ago
Car jamming seems to be the new way to rob your car! Should be covered by your insurance! Churchill say no as I have no way of proving contents of car! Even though I have crime number ,and police in my area state it's a real problem!! So in your hour of need !! Churchill is no help insurance pointless!!!
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Posted 7 years ago
Incorrect information text to me No speedy resolution to providing me with another car when mine was written off even though I have"like for like insurance"
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(Car Insurance) - Posted 7 years ago
They just want your money as soon as they take money from you they do not care about you ! “ SCAM “ Remember what ever they say to you all lie and mess nothing right ! One saying one things other saying other things ! Claim , customer care , renew , recovery , policy all you have to go through still full company don’t know what they are doing ! Full of useless people work with this company . They are just scam you to make money giveing you wrong advice and play game ! They make mistake and try to you to suffer actually with my exparice what I realise this is how they make money with scam , when you make complain they close the Complin with 100 pound Compensation with out resolving the issue close the Complint to make sure ombudsman or FCA can not see it ! True is you only can close the Complint when you resolved the issue full team , customer care , recocavery , claim , renew ,complaint , and others don’t know what they doing what should do ! Just lie and lie waste your time ! Also when is come to stright point they put the phone down . When you request manager or company director attention they don’t even exist !!! Befoyre you buy the insurance from them please read this and decide what you like to do .
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Posted 7 years ago
After the accident I did not even get the minimum price for my car which was in very good condition explaining that the car was not worth much despite the full service documentation and the second quote was made by colleague instead of an independent expert
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Posted 7 years ago
Although not an end insurer, Churchill are a reputable reseller of Insurance, who are a nationwide name and you can rely on to follow the standard of the insurance industry. Beware of the cheapest price on comparison engines. Look for freebies like legal expenses insurance. Avoid fly by night one man band insurance resellers flogging insurance from their back bedroom, invariably you will get ripped off or experience shoddy service. You have been warned.
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(Car Insurance) - Posted 7 years ago
they send letters and no emails or sms or even a telephone call to notify you
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Posted 7 years ago
Horrendous. My sister in law was the victim of an accident - the other car being on the wrong side of the road. 10 weeks later and they have not acted on behalf of the paying customer at all. The other side 'haven't determined who was at fault'. This is clear from the pictures. We drive on the left, if someone is on the right hand side of the road they are clearly blatantly at fault! But no. Churchill do not push for a result and do not communicate; Churchill condescend to any form of questioning or grievance of poor treatment; Churchill take your money and do nothing. A courtesy car given for 2 weeks only. No information offered. No help given. A family of 5 left without transport and loss of earnings as a result. Absolutely disgusting treatment. No care whatsoever for customers.
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Posted 7 years ago
In regards to aftercase and claim handling, this insurance company really dropped the ball. Everytime I called for an update I felt as though I was managing the claim myself. Actions were only taken when I prompted. This is one of the main reasons why I have since cancelled my insurance. I wouldn't go with this company even if they were the cheapest quote offered.
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Posted 7 years ago
Churchill is rated 3.6 based on 1,362 reviews