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Churchill Reviews

3.6 Rating 1,371 Reviews
68 %
of reviewers recommend Churchill

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Churchill 1 star review on 7th November 2026
Lewis Stiley
Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
4
Anonymous
Anonymous  // 01/01/2019
“disgusting company I had a car crash that was not my fault they claim that it was my fault read both reports report says accident it's a 50 50 both sides at fault they made a claim against me I have lost my 2 years no claim I have lost my car they not willing to pay me anything this is the worst company you can have insurance with my advice to people to stay away this company is a scam they will take your money and they will try to make you pay more for the following year for no reason”
Helpful Report
Posted 7 years ago
“I travelled to South America and lost my computer while at Heathrow airport, tried to contact Churchill about it but there was NO reply on any of the telephone lines provided for this purpose. I had the booklet: “Travel Insurance - ALL YOU NEED TO KNOW”, on page 10 “How to contact us”, I started dialling the number for non emergencies: no reply; then I tried the one for legal assistance: no reply and last the one for emergencies: no luck either! I came to England and gave them a call, the first person who I spoke to told me that they were aware that those numbers did no work from Argentina; then I spoke to his manager who changed the version saying that the company was not aware of it. But did not try to find out what happened either, they did not acknowledge my concerns, they were JUST not INTERESTED, when they should have been CONCERNED at least to hear that their company has a problem serving their customers in Argentina. So what about if I had had a real emergency..... This company is not serious. I received a letter dated 1/2 from Churchill confirming that “all cover has ceased” and the £75.90 I paid for this policy, will be refunded; today 21/2/2019 has not reached my account! They were going to compensate me with a £100, and I should receive that cheque in 14 days, that period has long past and none of those payments were done. Think again if you are looking for an insurance, I don’t think this company is reliable. (1 star because was not an option of ANY STAR!)”
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Posted 7 years ago
“Beware. They are demanding almost £70 from me in cancellation fees after they put premiums up to over double the price elsewhere. Threatening me with debt collection. They don't care about loyal customers. I've been with them years, never made a claim, never questioned their renewals, they've had hundreds from me over the years and this is how they treat me when forced to cancel due to their rip off premiums. They hold customers to ransom. Their customer service advisors didn't care. Would never use again, will tell everyone I know to avoid them”
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Posted 7 years ago
“Can not fault Churchill and I would certainly recommend No hassle always get helpful friendly customer service support and my recent motor claim went through without any problems they acted so professionally I just made an initial call to report the incident and they did everything for me I haven’t had to chase once”
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(Car Insurance) - Posted 7 years ago
“Very pleased with my churchillinsurance but disappointed that I did not get the 2 for 1 meal offer as advertised on television, after several attempts. Is this offer still available.?”
Helpful Report
(Home Insurance) - Posted 7 years ago
“Churchill is terrible, I would never go with them again in a million years, they don't know what's going on, always switching between people and they clearly don't communicate to each other as I have to repeat myself 100 times, absolutely worse insurance group to go with”
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(Car Insurance) - Posted 7 years ago
“Absolutely shocking and dishonest. Will take money from you any which way they can. I am paying £59.00 for third party fire and theft and minimal breakdown cover. Just happened to check today and with exact same details on Churchill’s website, I was quoted £43 for fully comp with better breakdown cover! Could be paying that lower rate with loads of other insurance company. Having spoken to Churchill about it they are conveniently ‘unable to match the price mid-term’. ‘Admin fees’ to leave Churchill are so expensive that I’m stuck with this awful policy. Bleeding current customers dry while trying to lure in new ones. Avoid avoid avoid!”
Helpful Report
Posted 7 years ago
“Expensive and will increase your insurance every year even if you are a returning customer. Avoid.”
Helpful Report
Posted 7 years ago
“As a repairer of one of your customer's vehicles, i find your claims payment team to be of the most incapable teams to deal with. With there belittling attitude towards the people that i trying to help your company.”
Helpful Report
Posted 7 years ago
“Wife had an accident (not her fault) service received brilliant”
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(Car Insurance) - Posted 7 years ago
“Made one claim in many many years but premium went up 62% Beware”
Helpful Report
Posted 7 years ago
“Had to speak to an agent after the referral from an aggregator site failed. Very smooth and knowledgable”
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Posted 7 years ago
“I’ve got a better insurance and a better insurance and well looked after.”
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Posted 7 years ago
“Expensive”
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(Car Insurance) - Posted 7 years ago
“Easy, quick, competitive and efficient”
Helpful Report
(Car Insurance) - Posted 7 years ago
“very good service.”
Helpful Report
(Car Insurance) - Posted 7 years ago
“Excellent value for money and clear documentation”
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(Car Insurance) - Posted 7 years ago
“No problems at all with this provider.”
Helpful Report
(Home Insurance) - Posted 7 years ago
“Everything was great for the year I had home insurance and I never had to make a claim. The renewal however was a different situation. After doing a online comparison I wanted to see what could be done to match up the comparison and renewal. After asking just one question the 'helpful' operator stopped answering my questions, or indeed even speaking. They didn't place me on hold, (where I may have given them the benefit of the doubt) they just sat back and left me listening to the other operators in the background answering their own calls and questions. 20 minutes later I said 'excuse me' and I got a reply straight away asking if everything was ok. Funnily enough it was and I asked for any automatic renewal to be stopped with immediate affect. He did manage to do that. Before anyone wonders why I held on waiting with no conversation, I was online taking out insurance with another company.”
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Posted 7 years ago
“So far so good. Even get news letters.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Churchill is rated 3.6 based on 1,371 reviews