Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the easiest agencies to deal with for motor insurance.”

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(Car Insurance) - Posted 6 years ago

“Disgusting treatment my vehicle was damaged by a Churchill customer and went in for repairs and was return to me with a broken front spring. My vehicle was in perfect working ordered and have proved this via pre work checks yet neither the body shop or Churchill are willing to pay for the work as they it’s wear and tear! So I’m £120 out of pocket for something that’s not my fault. What shocks me more is they deem this acceptable! Avoid at all costs”

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Posted 6 years ago

“ok insurer, not the cheapest. MOST ANNOYING ADVERTS ON THE PLANET; if it wasn't for comparison sites I wouldn't have used Churchill because of their inane adverts: change your advertising agency for God's sake.”

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(Car Insurance) - Posted 6 years ago

“I have been a good customer for 6 years and Churchill just kept putting up my premiums every year. My fault for thinking they would value my custom and not con me! I was paying £710 a year with Churchill and have just gone to RAC for £188. I am so anniyed with my self for trusting this company to have my best interests at heart.”

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Posted 6 years ago

“Very easy to deal with and pleasant”

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(Car Insurance) - Posted 6 years ago

“Awful company - did even bother to inform me about a claim made against me. Terrible communications, no information and try to sneak up insurance each year. Will never use again.”

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Posted 6 years ago

“Very good support and quick service”

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(Car Insurance) - Posted 6 years ago

“had a wine spill on laptop call minder said unlikely to repair £350 laptop so they collected it and next thing a text saying they are repairing it returned weeks later with win 8 not win 10 it left with and not working the touchpad dead called in local tech who after two hours gave up and said buy a wireless mouse, lost all win 10 stuff and cant use it away from home, wont update to win 10 even though I have a license. did finally reimburse excess but refuse to remove claim from file penalising me with next insurer and to top it off said if I renewed with them it will cost an extra £113.00 easily the worst company I have ever had the misfortune to deal with ever avoid avoid”

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Posted 6 years ago

“worst company I have ever dealt with, happy to take money off you but when it comes to payingout not so keen, got case at omnibusman at moment against themhopefully cost them few pounds out their profits, a would not advice anyone to take insurance with this company stay well clear”

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Posted 6 years ago

“N/C”

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(Car Insurance) - Posted 6 years ago

“clear prompt, includes breakdown cover”

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(Car Insurance) - Posted 6 years ago

“Abysmal claims handling. Difficult to find out of hours contact to report the incident in the first place. Completely disjointed service - having to explain the same information to different 3rd party partners involved in the process. Poor customer experience from partner companies. Auxillis particularly bad. Hard work to organise ‘guaranteed’ courtesy car and not sure staff understand the product!”

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Posted 6 years ago

“It's quite easy to steer and understand in the process of the purchase. I've taken out cover from them a few times in the last 20 years.”

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(Car Insurance) - Posted 6 years ago

“I had my car damaged by a herd of cows and had to claim on my insurance due to the extent of the damage. The Churchill staff were absolutely lovely and arranged for it to be repaired by a garage that collected my car and lent me a courtesy car and did a fab job. Everything was sorted out with minimal hassle. I was waiting to leave a review as I wanted to see what would happen to my premium for this year and I'm very pleased that is hasn't gone up too much so I'm definitely going to continue to used Churchill.”

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Posted 6 years ago

“Very easy to work with and very competetive”

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(Car Insurance) - Posted 6 years ago

“Stay away from this company big scam had car crash not my fault my insurance saying my fault other party solicitors saying we both at fault it's 50/50 churchill have cancelled my insurance for no reason I have lost my 2 year no claim bonus I have lost my car they not welling to pay me out unless court said so why does it have to be the court that says pay him when you know you're supposed to pay me because I'm paying you insurance not them you are the biggest worst company I have ever dealt with the biggest scam artists I will never use yourselves again I advise people to stay away from”

Helpful Report

Posted 6 years ago

“disgusting company I had a car crash that was not my fault they claim that it was my fault read both reports report says accident it's a 50 50 both sides at fault they made a claim against me I have lost my 2 years no claim I have lost my car they not willing to pay me anything this is the worst company you can have insurance with my advice to people to stay away this company is a scam they will take your money and they will try to make you pay more for the following year for no reason”

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Posted 6 years ago

“I travelled to South America and lost my computer while at Heathrow airport, tried to contact Churchill about it but there was NO reply on any of the telephone lines provided for this purpose. I had the booklet: “Travel Insurance - ALL YOU NEED TO KNOW”, on page 10 “How to contact us”, I started dialling the number for non emergencies: no reply; then I tried the one for legal assistance: no reply and last the one for emergencies: no luck either! I came to England and gave them a call, the first person who I spoke to told me that they were aware that those numbers did no work from Argentina; then I spoke to his manager who changed the version saying that the company was not aware of it. But did not try to find out what happened either, they did not acknowledge my concerns, they were JUST not INTERESTED, when they should have been CONCERNED at least to hear that their company has a problem serving their customers in Argentina. So what about if I had had a real emergency..... This company is not serious. I received a letter dated 1/2 from Churchill confirming that “all cover has ceased” and the £75.90 I paid for this policy, will be refunded; today 21/2/2019 has not reached my account! They were going to compensate me with a £100, and I should receive that cheque in 14 days, that period has long past and none of those payments were done. Think again if you are looking for an insurance, I don’t think this company is reliable. (1 star because was not an option of ANY STAR!)”

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Posted 6 years ago

“Beware. They are demanding almost £70 from me in cancellation fees after they put premiums up to over double the price elsewhere. Threatening me with debt collection. They don't care about loyal customers. I've been with them years, never made a claim, never questioned their renewals, they've had hundreds from me over the years and this is how they treat me when forced to cancel due to their rip off premiums. They hold customers to ransom. Their customer service advisors didn't care. Would never use again, will tell everyone I know to avoid them”

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Posted 6 years ago

“Can not fault Churchill and I would certainly recommend No hassle always get helpful friendly customer service support and my recent motor claim went through without any problems they acted so professionally I just made an initial call to report the incident and they did everything for me I haven’t had to chase once”

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(Car Insurance) - Posted 6 years ago

Churchill is rated 3.7 based on 1,347 reviews