Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.”

Helpful Report

Posted 6 years ago

“The communication was straight forward, the cover was swift .”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I would never use them again due to their £50 cancellation fee when I cancelled policy to transfer to a motability car/insurance.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Terrible! Trying to change my vehicle on policy from a high spec SUV ( ABI Grp 47 ) to a standard hatchback, apparently the new premium is too expensive and they can't insure the new vehicle - so a household brandname insurance company cannot cover an ordinary vehicle! Asked for an explanation of why premium would be so high, this isn't provided to call centre staff and underwriters are not a customer facing team! As a chartered underwriter myself, I find this whole situation disgraceful and not customer focussed! Only option available is to cancel policy ( paying any admin fees ) and move elsewhere as an insurance company will not take on a reduced risk! Absolute joke”

Helpful Report

Posted 6 years ago

“Worst company ever! Was involved in a car accident and was hit from the back! Accident caused damage to my air suspension and hand brake. Churchill’s mechanics autotech in slough advised them to pay me out as the costs are to high. Churchill’s engineer has then responded back to me with ‘these are common faults’ ‘your accident wasn’t that big’ ‘these cars are designed to go off road’ after numerous phone calls and disputes he then sent it off to Land Rover to do diagnostics which basically just picked up the problems that had occurred(basically wasted more time) he then told me he is willing to pay me for the back bumper ? I completely disagreed and didn’t accept any type of offer they have offered me so my claim is still in dispute. Mean while what the engineer has now down is cancelled my hire vehicle so now I have no vehicle at all. It seems to me that he has cancelled my hire contract in hope that I will accept any type of offer he throws at me which is not the case. Overall this company has played me around it took over 2 weeks for solicitors to contact me regarding my injury claim (which till this day I’ve not been seen by anyone).If you enjoy arguments this company is for you ! Literally a bunch of cowboys! Avoid.”

Helpful Report

Posted 6 years ago

“Customer service was great”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Absolutly disgusting hold times.. Trying to cancel for last 2 hours.. WORST HOLD QUES EVER!! DISGUSTING I WILL NEVER EVER USE THIS COMPANY AND RECOMMEND OTHERS DONT EITHER!...”

Helpful Report

Posted 6 years ago

“Took my many years no claims, then wrote it off, claiming it was just honouring it and mirroring it. They said it was all above board, but basically they were trying to lock me in. I am now down to 1 YNC without making any claims.”

Helpful Report

Posted 6 years ago

“Churchill has a fear of fixing infotainment system that have malfunctiond during a crash. My guess is there too expensive to fix/replace. And just want to fix obvious damage at the cheapest cost.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Posted a one star review of home insurance 3 days ago and surprise, surprise, it wasn't there the next day which proves that someone at Churchills read them. Because this happened I sent in a review to Trust pilot. The very next day I got a phone call from Churchill informing me of how I misinterpreted what they told me. As a result a £198 plumbers bill will now be paid to me (as a goodwill gesture), and the cost of renovation to my water damaged walls and ceiling which they estimated at £1,300 pounds and for which my lowest estimate was £1,900. It would seem now that was something else I misunderstood, as I instructed tradesman Churchill would not accept. So I compromised and accepted a repair job for the £1,300 they were prepared to pay. Now they tell me on the phone they would have accepted £1,900!! Too late, the repair is underway. No mention of recompense for outright lies. I repeat, do not trust this company. I will be cancelling car insurance now since all trust has gone. It will be interesting to see if this review goes the same way as the previous one. Will let you know.”

Helpful Report

Posted 6 years ago

“I would go on with the company. There were no issues at all. Maybe only mobile assistance could be faster.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very pleased with vastness of getting insurance for my vehicle”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The worse car insurance out there. Emma Uren ignored an email for 2 months and has now cost me my insurance. They have cancelled the insurance without warning because my previous provider doesn't have a fancy logo printed on their no claims information. That is enough for me to be told my insurance expired yesterday!”

Helpful Report

Posted 6 years ago

“Took out car insurance. Made a claim as it was not my fault (third party was an 18 year old who had a license for about 3 months) however as it was a mini roundabout they said it had to be 50-50 fault wise. Said they would chase up third party after 21 days, I even had to find the council contact details for the CCTV which I gave them. This would have cleared my claim to a no fault claim however long story short they didn't contact them; the council deleted the footage after 31 days. If you want an insurer that doesn't do what they are getting paid to do, go right ahead. Definitely has taught me a lesson.”

Helpful Report

Posted 6 years ago

“Friendly staff, very helpful, first class service. thank you. 5 star.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Really easy to deal with and very helpful well I wanted to add my son to the policy.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Hello, Thanks for leaving a review. Great to hear that we were able to meet your needs, we hope to see you again soon. Regards, GoCompare.

Posted 6 years ago

“I had 2 months left on my policy when I purchased a new car. I called Churchill to cancel my policy. I was charged nearly £50 to cancel my policy which was around the same price as keeping the policy running. I feel exploited as I’m paying for a service I am getting. Buyer beware.”

Helpful Report

Posted 6 years ago

“Despite my informing Churchill (on 13th February, spoke to Diane who assured me she'd made the change on their system) that I did not want to renew with them (prior to my policy expiration 11 March) I got a letter saying they'd autorenewed on 15th March - four days after expiration. I phoned on 15th, spoke to Kirsty who assured me absolutely that it was cancelled and that they would definitely not take payment. Today, 19th March, I see that they've taken a random amount £204.96 from my account. This is outrageous - I have only just enough in my account to prevent this making it overdrawn. Do not deal with these people - even if you record dates and names they will still take your money. They can only be just this side of legal behaviour.”

Helpful Report

Posted 6 years ago

“Good enough policy for the money”

Helpful Report

(Car Insurance) - Posted 6 years ago

“For the first time in my life I made a claim on my Household Insurance Policy. Because of the circumstances I could easily have exaggerated the claim, but I didn't. I had all my the facts in place, with supporting evidence. It was dealt with so Professionally, and within 7 days a substantial settlement was agreed, and payment to my Bank received 2 days later. Both Policies that I have with Churchill have just been renewed ( Home & Car). They have gone up, and we are always being encouraged to "shop around" Not a chance! For piece of mind the extra cost is worth paying. Well done Churchill.”

Helpful Report

Posted 6 years ago

Churchill is rated 3.7 based on 1,347 reviews