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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
I used emergency home cover and called at 8.am as I have a leak. They said someone would be with me shortly and I’m still waiting. Called to check on progress they said they were unable to contact their supplier and suggested I made my own arrangements which they would pay for. Outrageous and not fit for purpose. I will now not renew my home buildings car and breakdown cover when the current policies end.
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Posted 6 years ago
nice and easy
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(Home Insurance) - Posted 6 years ago
If u have a full NCB on your old policy u cannot transfer it to a new Churchill policy. U have to start again. Cheapest insurance I could find on net at time.
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(Car Insurance) - Posted 6 years ago
Been with them for both car and health insurance, competitive
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Posted 6 years ago
Have found them to be good and helpful I increased my annual mileage with no difficulty and not too expensive
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(Car Insurance) - Posted 6 years ago
Good provider.
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(Car Insurance) - Posted 6 years ago
Very happy great service
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(Car Insurance) - Posted 6 years ago
On adding my grandson to the policy it was dealt with quickly ,easily and very professionally
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(Car Insurance) - Posted 6 years ago
Good service.
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Posted 6 years ago
The communication was straight forward, the cover was swift .
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(Car Insurance) - Posted 6 years ago
I would never use them again due to their £50 cancellation fee when I cancelled policy to transfer to a motability car/insurance.
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(Car Insurance) - Posted 6 years ago
Terrible! Trying to change my vehicle on policy from a high spec SUV ( ABI Grp 47 ) to a standard hatchback, apparently the new premium is too expensive and they can't insure the new vehicle - so a household brandname insurance company cannot cover an ordinary vehicle! Asked for an explanation of why premium would be so high, this isn't provided to call centre staff and underwriters are not a customer facing team! As a chartered underwriter myself, I find this whole situation disgraceful and not customer focussed! Only option available is to cancel policy ( paying any admin fees ) and move elsewhere as an insurance company will not take on a reduced risk! Absolute joke
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Posted 6 years ago
Worst company ever! Was involved in a car accident and was hit from the back! Accident caused damage to my air suspension and hand brake. Churchill’s mechanics autotech in slough advised them to pay me out as the costs are to high. Churchill’s engineer has then responded back to me with ‘these are common faults’ ‘your accident wasn’t that big’ ‘these cars are designed to go off road’ after numerous phone calls and disputes he then sent it off to Land Rover to do diagnostics which basically just picked up the problems that had occurred(basically wasted more time) he then told me he is willing to pay me for the back bumper ? I completely disagreed and didn’t accept any type of offer they have offered me so my claim is still in dispute. Mean while what the engineer has now down is cancelled my hire vehicle so now I have no vehicle at all. It seems to me that he has cancelled my hire contract in hope that I will accept any type of offer he throws at me which is not the case. Overall this company has played me around it took over 2 weeks for solicitors to contact me regarding my injury claim (which till this day I’ve not been seen by anyone).If you enjoy arguments this company is for you ! Literally a bunch of cowboys! Avoid.
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Posted 6 years ago
Customer service was great
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(Car Insurance) - Posted 6 years ago
Absolutly disgusting hold times.. Trying to cancel for last 2 hours.. WORST HOLD QUES EVER!! DISGUSTING I WILL NEVER EVER USE THIS COMPANY AND RECOMMEND OTHERS DONT EITHER!...
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Posted 6 years ago
Took my many years no claims, then wrote it off, claiming it was just honouring it and mirroring it. They said it was all above board, but basically they were trying to lock me in. I am now down to 1 YNC without making any claims.
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Posted 6 years ago
Churchill has a fear of fixing infotainment system that have malfunctiond during a crash. My guess is there too expensive to fix/replace. And just want to fix obvious damage at the cheapest cost.
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(Car Insurance) - Posted 6 years ago
Posted a one star review of home insurance 3 days ago and surprise, surprise, it wasn't there the next day which proves that someone at Churchills read them. Because this happened I sent in a review to Trust pilot. The very next day I got a phone call from Churchill informing me of how I misinterpreted what they told me. As a result a £198 plumbers bill will now be paid to me (as a goodwill gesture), and the cost of renovation to my water damaged walls and ceiling which they estimated at £1,300 pounds and for which my lowest estimate was £1,900. It would seem now that was something else I misunderstood, as I instructed tradesman Churchill would not accept. So I compromised and accepted a repair job for the £1,300 they were prepared to pay. Now they tell me on the phone they would have accepted £1,900!! Too late, the repair is underway. No mention of recompense for outright lies. I repeat, do not trust this company. I will be cancelling car insurance now since all trust has gone. It will be interesting to see if this review goes the same way as the previous one. Will let you know.
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Posted 6 years ago
I would go on with the company. There were no issues at all. Maybe only mobile assistance could be faster.
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(Car Insurance) - Posted 6 years ago
Very pleased with vastness of getting insurance for my vehicle
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(Car Insurance) - Posted 6 years ago
Churchill is rated 3.7 based on 1,355 reviews