Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again..!!!!!!!”

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(Car Insurance) - Posted 5 years ago

“Real honest people and it’s a pity other insurance companies don’t take a leaf out of their book”

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(Car Insurance) - Posted 5 years ago

“Extremely disappointed (and increasingly angry) about our home insurance product. Following many years of not a single claim we reported an accidentally broken ceramic hob. We have been referred to a third party agency to handle the claim, which is now, two months later (!!) telling us that they will forward it to ANOTHER third party agency with no estimated date of resolving the claim. We still have nothing to cook on because we were told that we must not replace our hob as that may invalidate our claim. Any call to Churchill is redirected to the third party agency and effectively left with no answer whatsoever. Horrible service so far.”

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Posted 5 years ago

“Have not made a claim but getting insurance was easy”

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(Car Insurance) - Posted 5 years ago

“Changed last year Churchill offered a good deal, far better rate than my previous provider. They were pleasant and easy to deal with. Insurance arrange£ with no hassle. Have not made a claim so cannot comment on that side of the business but assume it’s to the same standard.”

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(Car Insurance) - Posted 5 years ago

“Feel that im not actually sure where i am with my policy i feel i over paid at 55years of age. Not sure what im getting for my money”

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(Car Insurance) - Posted 5 years ago

“Quoted me over £520 for the same insurance that my local independent company offered me for £375, and I get personal treatment with them being a shop in my own town. Churchill is a rob dog!”

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Posted 5 years ago

“Good for 1car”

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(Car Insurance) - Posted 5 years ago

“Very happy”

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(Car Insurance) - Posted 5 years ago

“Their customer service is none existent. A customer of theirs drove into me and was completely at fault. When approached for my excess back as they are liable to pay it, they’ve ignored my letters, messages and emails for 3 weeks. I’m in my early 20’s and just bought a house and it put me in the position where I had to take a loan out to cover this unexpected cost which isn’t even my fault and they don’t even have the decency to respond to me. Avoid”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful company at handling claims.. Was hit by a drink driver in a hit and run, they arent authorising repairs as they believe it wasnt caused by the accident (the accident was in the middle of the night, which nobody saw and the man was drunk!! how can they determine this!!) Engineer was rude in expressing his concerns, basically calling me a liar. Handled badly from start to finish, no communication have to constantly ring them for answers!! DO NOT USE !!!”

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Posted 5 years ago

“I have just had a very helpful Leanne who sorted out my extra insurance cover she was very very helpful and very pleasant thank you Leanne Trish”

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Posted 5 years ago

“They are very kind and helpfully. I recommend to everyone.”

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(Car Insurance) - Posted 5 years ago

“Ive been trying to get a quote online for an adjustment to my policy (i tried twice) over a week later - no response and it took a good 15 minuted to fill in the request!!”

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(Car Insurance) - Posted 5 years ago

“Car and house insurance tried to cancel, but just tried to take money over and over, then turned nasty by letter, please do not use this company or you will regret it, i did.”

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Posted 5 years ago

“easy to deal with , when a problem occurred during the change of car , they altered my policy on 4 occasions at a reasonable cost each time and once for free”

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(Car Insurance) - Posted 5 years ago

“Worst company you can ever have insurance with my advice to people is stay away from this company they are a scam artist they will Rob you without you realising I had my second year running insurance with them when you have a crash they will make you life hell like they did to me they have not paid me out for my car they put two claims against me which is I had no idea about the accident report came back as both parties are in fault but they decided to put it against me no I've lost my car I've lost my money for my car they are not interested and not even willing to communicate with me I will never have insurance by these again even if they offered it Me for free stay away people my advice to you”

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Posted 5 years ago

“Their computer systems are so rubbishy they automatically renewed the policy. My cancellation was not taken seriously, now they want £29.12 cancellation fee,. PS . Only payment method is by phone, what about the hard of hearing.”

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Posted 5 years ago

“Abysmal outfit. My renewal quote was 20% higher, so I cancelled and went with Direct Line. Their computer systems are so rubbishy they automatically renewed the policy! My cancellation was not taken seriously !”

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Posted 5 years ago

“Easy to buy and excellent customer service”

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(Car Insurance) - Posted 5 years ago

Churchill is rated 3.7 based on 1,347 reviews