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Churchill Reviews

3.6 Rating 1,362 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,362 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Purchased van insurance with Churchill via Comparethemarket in early may. Somehow wrong registration on insurance and stopped by police Ring Churchill and they’ve got no record of me Turns out they sold me on to a Broker named Brightside who in turn sold me on to insurer NIG. NIG are impossible to contact, Brightside say they are just a broker and Churchill say it’s nothing to do with them ????? Churchill won’t even accept a complaint even though it says Churchill at the top of the insurance certificate. They just pass you to Brightside who say they’re just a Broker. Absolutely disgraceful in all aspects, if I’d wanted to buy a policy from NIG I’m pretty sure I could have without this lot taking a cut. In short they’re happy to take the premium but that’s it, you’re on your own . Avoid.
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Posted 6 years ago
Agreed insurance premium to be paid churchill then charge an extra £157 which was unauthorised this is fraud and theft leaving my elderly grandparents in financial difficulty said they going to refund it that was a month ago this company are a joke would have given zero stars but that's not an option
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Posted 6 years ago
Thank
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(Car Insurance) - Posted 6 years ago
There until you actually need them :(
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Posted 6 years ago
Fast service good price
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Posted 6 years ago
Would recommend this company to everyone 100%
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(Car Insurance) - Posted 6 years ago
The best I have dealt with.
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Posted 6 years ago
could not have been more helpfall young girl on phone A!
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(Car Insurance) - Posted 6 years ago
no comment
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(Car Insurance) - Posted 6 years ago
never never use this company as they are a bunch of scam artists.just tell you a load of lies call center is a joke with nobody who seems to know what they are talking about .wish i could give it no stars as they do not deserve any . anyone who is reading this please take not do not renew your policy if you havent had a claim i advise you to go to the proffessionals not the cowboy rip off artists that they are its all lies until you make a claim trust me and read all other reviews the bad reviews are all correct a big sorry to anybody who has delt with then it should show a cowboy in the add not a dos as it would be more apt STAY CLEAR ITS WORTH IT IN THE LONG RUN PROMISE.
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Posted 6 years ago
very polite and helpful at all times, even when i needed to cancel my cover, it was polite and quick. i would certainly use again.
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(Car Insurance) - Posted 6 years ago
I applied for my insurance on the phone, the process was quick and easy and all questions I had were answered in a clear and precise manner, the paperwork arrived promptly and I could not fault the customer service.
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(Car Insurance) - Posted 6 years ago
Well organised and easy to use online services. Good documentation work send through post.
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Posted 6 years ago
good efficient and quick to arrange
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(Car Insurance) - Posted 6 years ago
I was Very unhappy to find out 6 months in that I could not add my daughter as a named driver because she was under 25 and from Northern Ireland!!! Very disappointed
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(Car Insurance) - Posted 6 years ago
Never again..!!!!!!!
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(Car Insurance) - Posted 6 years ago
Real honest people and it’s a pity other insurance companies don’t take a leaf out of their book
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(Car Insurance) - Posted 6 years ago
Extremely disappointed (and increasingly angry) about our home insurance product. Following many years of not a single claim we reported an accidentally broken ceramic hob. We have been referred to a third party agency to handle the claim, which is now, two months later (!!) telling us that they will forward it to ANOTHER third party agency with no estimated date of resolving the claim. We still have nothing to cook on because we were told that we must not replace our hob as that may invalidate our claim. Any call to Churchill is redirected to the third party agency and effectively left with no answer whatsoever. Horrible service so far.
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Posted 6 years ago
Have not made a claim but getting insurance was easy
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(Car Insurance) - Posted 6 years ago
Changed last year Churchill offered a good deal, far better rate than my previous provider. They were pleasant and easy to deal with. Insurance arrange£ with no hassle. Have not made a claim so cannot comment on that side of the business but assume it’s to the same standard.
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(Car Insurance) - Posted 6 years ago
Churchill is rated 3.6 based on 1,362 reviews