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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
could not have been more helpfall young girl on phone A!
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(Car Insurance) - Posted 5 years ago
no comment
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(Car Insurance) - Posted 5 years ago
never never use this company as they are a bunch of scam artists.just tell you a load of lies call center is a joke with nobody who seems to know what they are talking about .wish i could give it no stars as they do not deserve any . anyone who is reading this please take not do not renew your policy if you havent had a claim i advise you to go to the proffessionals not the cowboy rip off artists that they are its all lies until you make a claim trust me and read all other reviews the bad reviews are all correct a big sorry to anybody who has delt with then it should show a cowboy in the add not a dos as it would be more apt STAY CLEAR ITS WORTH IT IN THE LONG RUN PROMISE.
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Posted 5 years ago
very polite and helpful at all times, even when i needed to cancel my cover, it was polite and quick. i would certainly use again.
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(Car Insurance) - Posted 5 years ago
I applied for my insurance on the phone, the process was quick and easy and all questions I had were answered in a clear and precise manner, the paperwork arrived promptly and I could not fault the customer service.
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(Car Insurance) - Posted 5 years ago
Well organised and easy to use online services. Good documentation work send through post.
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Posted 5 years ago
good efficient and quick to arrange
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(Car Insurance) - Posted 5 years ago
I was Very unhappy to find out 6 months in that I could not add my daughter as a named driver because she was under 25 and from Northern Ireland!!! Very disappointed
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(Car Insurance) - Posted 5 years ago
Never again..!!!!!!!
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(Car Insurance) - Posted 5 years ago
Real honest people and it’s a pity other insurance companies don’t take a leaf out of their book
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(Car Insurance) - Posted 5 years ago
Extremely disappointed (and increasingly angry) about our home insurance product. Following many years of not a single claim we reported an accidentally broken ceramic hob. We have been referred to a third party agency to handle the claim, which is now, two months later (!!) telling us that they will forward it to ANOTHER third party agency with no estimated date of resolving the claim. We still have nothing to cook on because we were told that we must not replace our hob as that may invalidate our claim. Any call to Churchill is redirected to the third party agency and effectively left with no answer whatsoever. Horrible service so far.
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Posted 5 years ago
Have not made a claim but getting insurance was easy
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(Car Insurance) - Posted 5 years ago
Changed last year Churchill offered a good deal, far better rate than my previous provider. They were pleasant and easy to deal with. Insurance arrange£ with no hassle. Have not made a claim so cannot comment on that side of the business but assume it’s to the same standard.
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(Car Insurance) - Posted 5 years ago
Feel that im not actually sure where i am with my policy i feel i over paid at 55years of age. Not sure what im getting for my money
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(Car Insurance) - Posted 5 years ago
Quoted me over £520 for the same insurance that my local independent company offered me for £375, and I get personal treatment with them being a shop in my own town. Churchill is a rob dog!
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Posted 5 years ago
Good for 1car
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(Car Insurance) - Posted 5 years ago
Very happy
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(Car Insurance) - Posted 6 years ago
Their customer service is none existent. A customer of theirs drove into me and was completely at fault. When approached for my excess back as they are liable to pay it, they’ve ignored my letters, messages and emails for 3 weeks. I’m in my early 20’s and just bought a house and it put me in the position where I had to take a loan out to cover this unexpected cost which isn’t even my fault and they don’t even have the decency to respond to me. Avoid
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Posted 6 years ago
Absolutely disgraceful company at handling claims.. Was hit by a drink driver in a hit and run, they arent authorising repairs as they believe it wasnt caused by the accident (the accident was in the middle of the night, which nobody saw and the man was drunk!! how can they determine this!!) Engineer was rude in expressing his concerns, basically calling me a liar. Handled badly from start to finish, no communication have to constantly ring them for answers!! DO NOT USE !!!
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Posted 6 years ago
I have just had a very helpful Leanne who sorted out my extra insurance cover she was very very helpful and very pleasant thank you Leanne Trish
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Posted 6 years ago
Churchill is rated 3.7 based on 1,355 reviews