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Churchill Reviews

3.6 Rating 1,360 Reviews
68 %
of reviewers recommend Churchill
3.6
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Good for 1car
Helpful Report
(Car Insurance) - Posted 6 years ago
Very happy
Helpful Report
(Car Insurance) - Posted 6 years ago
Their customer service is none existent. A customer of theirs drove into me and was completely at fault. When approached for my excess back as they are liable to pay it, they’ve ignored my letters, messages and emails for 3 weeks. I’m in my early 20’s and just bought a house and it put me in the position where I had to take a loan out to cover this unexpected cost which isn’t even my fault and they don’t even have the decency to respond to me. Avoid
Helpful Report
Posted 6 years ago
Absolutely disgraceful company at handling claims.. Was hit by a drink driver in a hit and run, they arent authorising repairs as they believe it wasnt caused by the accident (the accident was in the middle of the night, which nobody saw and the man was drunk!! how can they determine this!!) Engineer was rude in expressing his concerns, basically calling me a liar. Handled badly from start to finish, no communication have to constantly ring them for answers!! DO NOT USE !!!
Helpful Report
Posted 6 years ago
I have just had a very helpful Leanne who sorted out my extra insurance cover she was very very helpful and very pleasant thank you Leanne Trish
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Posted 6 years ago
They are very kind and helpfully. I recommend to everyone.
Helpful Report
(Car Insurance) - Posted 6 years ago
Ive been trying to get a quote online for an adjustment to my policy (i tried twice) over a week later - no response and it took a good 15 minuted to fill in the request!!
Helpful Report
(Car Insurance) - Posted 6 years ago
Car and house insurance tried to cancel, but just tried to take money over and over, then turned nasty by letter, please do not use this company or you will regret it, i did.
Helpful Report
Posted 6 years ago
easy to deal with , when a problem occurred during the change of car , they altered my policy on 4 occasions at a reasonable cost each time and once for free
Helpful Report
(Car Insurance) - Posted 6 years ago
Worst company you can ever have insurance with my advice to people is stay away from this company they are a scam artist they will Rob you without you realising I had my second year running insurance with them when you have a crash they will make you life hell like they did to me they have not paid me out for my car they put two claims against me which is I had no idea about the accident report came back as both parties are in fault but they decided to put it against me no I've lost my car I've lost my money for my car they are not interested and not even willing to communicate with me I will never have insurance by these again even if they offered it Me for free stay away people my advice to you
Helpful Report
Posted 6 years ago
Their computer systems are so rubbishy they automatically renewed the policy. My cancellation was not taken seriously, now they want £29.12 cancellation fee,. PS . Only payment method is by phone, what about the hard of hearing.
Helpful Report
Posted 6 years ago
Abysmal outfit. My renewal quote was 20% higher, so I cancelled and went with Direct Line. Their computer systems are so rubbishy they automatically renewed the policy! My cancellation was not taken seriously !
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Posted 6 years ago
Easy to buy and excellent customer service
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(Car Insurance) - Posted 6 years ago
No problems as yet!
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(Car Insurance) - Posted 6 years ago
Excellent insurance provider i would highly recommend Churchill .
Helpful Report
(Car Insurance) - Posted 6 years ago
One of the easiest and most accessible companies I have dealt with for motor insurance
Helpful Report
(Car Insurance) - Posted 6 years ago
The process was easy.
Helpful Report
(Car Insurance) - Posted 6 years ago
I would not recommend dealing with this company. No wonder the dog looks guilty at times. I have been with Churchill on and off over the years for car insurance. Recently I received a renewal premium (maximum no claims) with a price hike that was frankly ludicrous and an annual cost grossly non-competitive against a range of other reputable insurance underwriters. The company appears to operate its strategy on a presumption that I am sufficiently gullible not to run a few online checks. Winston Wolfe and Direct Line turn out to be rather more believable than an over-indulged, sneaky-eyed mutt called Churchill!
Helpful Report
Posted 6 years ago
I have been with them several years, and with maximum NCB. This year, the renewal premium was increased by over 20%. Why? They obviously do nor want me as a customer, so I have left, and joined Direct Line, at a significantly lower premium for the same policy. Alas, they were not prepared to negotiate, customer loyalty is unimportant to them.
Helpful Report
Posted 6 years ago
I changed my car details and cost too much nothing I could do about it as they have you by the goolies
Helpful Report
(Car Insurance) - Posted 6 years ago
Churchill is rated 3.6 based on 1,360 reviews