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Churchill Reviews

3.7 Rating 1,355 Reviews
68 %
of reviewers recommend Churchill
3.7
Based on 1,355 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5

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Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
Churchill 4 star review on 15th April 2025
Sophia Joe
Churchill 1 star review on 7th March 2025
Linda’s
1
Anonymous
Anonymous  // 01/01/2019
They are very kind and helpfully. I recommend to everyone.
Helpful Report
(Car Insurance) - Posted 6 years ago
Ive been trying to get a quote online for an adjustment to my policy (i tried twice) over a week later - no response and it took a good 15 minuted to fill in the request!!
Helpful Report
(Car Insurance) - Posted 6 years ago
Car and house insurance tried to cancel, but just tried to take money over and over, then turned nasty by letter, please do not use this company or you will regret it, i did.
Helpful Report
Posted 6 years ago
easy to deal with , when a problem occurred during the change of car , they altered my policy on 4 occasions at a reasonable cost each time and once for free
Helpful Report
(Car Insurance) - Posted 6 years ago
Worst company you can ever have insurance with my advice to people is stay away from this company they are a scam artist they will Rob you without you realising I had my second year running insurance with them when you have a crash they will make you life hell like they did to me they have not paid me out for my car they put two claims against me which is I had no idea about the accident report came back as both parties are in fault but they decided to put it against me no I've lost my car I've lost my money for my car they are not interested and not even willing to communicate with me I will never have insurance by these again even if they offered it Me for free stay away people my advice to you
Helpful Report
Posted 6 years ago
Their computer systems are so rubbishy they automatically renewed the policy. My cancellation was not taken seriously, now they want £29.12 cancellation fee,. PS . Only payment method is by phone, what about the hard of hearing.
Helpful Report
Posted 6 years ago
Abysmal outfit. My renewal quote was 20% higher, so I cancelled and went with Direct Line. Their computer systems are so rubbishy they automatically renewed the policy! My cancellation was not taken seriously !
Helpful Report
Posted 6 years ago
Easy to buy and excellent customer service
Helpful Report
(Car Insurance) - Posted 6 years ago
No problems as yet!
Helpful Report
(Car Insurance) - Posted 6 years ago
Excellent insurance provider i would highly recommend Churchill .
Helpful Report
(Car Insurance) - Posted 6 years ago
One of the easiest and most accessible companies I have dealt with for motor insurance
Helpful Report
(Car Insurance) - Posted 6 years ago
The process was easy.
Helpful Report
(Car Insurance) - Posted 6 years ago
I would not recommend dealing with this company. No wonder the dog looks guilty at times. I have been with Churchill on and off over the years for car insurance. Recently I received a renewal premium (maximum no claims) with a price hike that was frankly ludicrous and an annual cost grossly non-competitive against a range of other reputable insurance underwriters. The company appears to operate its strategy on a presumption that I am sufficiently gullible not to run a few online checks. Winston Wolfe and Direct Line turn out to be rather more believable than an over-indulged, sneaky-eyed mutt called Churchill!
Helpful Report
Posted 6 years ago
I have been with them several years, and with maximum NCB. This year, the renewal premium was increased by over 20%. Why? They obviously do nor want me as a customer, so I have left, and joined Direct Line, at a significantly lower premium for the same policy. Alas, they were not prepared to negotiate, customer loyalty is unimportant to them.
Helpful Report
Posted 6 years ago
I changed my car details and cost too much nothing I could do about it as they have you by the goolies
Helpful Report
(Car Insurance) - Posted 6 years ago
Very easy to buy and very easy to cancel it with all my refund
Helpful Report
(Car Insurance) - Posted 6 years ago
Awful! You pay a premium for a reason but they make you do it all yourself and lie to you! A drunken driver drove into our driveway destroying 2 walls and damaging 2 cars and writing another 1 off (also with Churchill) clear case with the police even baffled as to why 7 months on our excess still not returned nor our walls rebuilt!! Stay away!!
Helpful Report
Posted 6 years ago
Very pleased, you do not have to spend loads ot time getting quotes.
Helpful Report
(Home Insurance) - Posted 6 years ago
STAY well away from Churchill insurance company, they give vèry poor service. The only time I spoke to someone is wen I had a little bump in the car.i phoned and phoned to make a claim, I was getting passed from pillar to post, in the end I had enuff and dropped my claim Lee Taggart
Helpful Report
(Car Insurance) - Posted 6 years ago
Disappointed with this company, is an understatement, they cancelled my policy after two months because l made a one off single/ annual payment of about £920-00, After a review of the policy, I was informed that I need to pay £20-00 extra but within this period I was caring for a relative with terminal cancer, and before I could pick myself up, they wrote to me that the policy is cancelled. I was of the assumption that since I have paid 98% of the annual payment and we are only in the 2nd month of the policy, ,that they will give me more time, but to my dismay they cancelled my policy
Helpful Report
(Car Insurance) - Posted 6 years ago
Churchill is rated 3.7 based on 1,355 reviews