Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,347 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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Metrics

3.7

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't do your insurance with Churchill. It's been 4 day's they still have not provided me with a courtesy vehicle. They are blaming their garage for not providing me a vehicle when it's their responsibility. Poor managers on duty that dont want to resolve the issue!!!!”

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Posted 6 years ago

“Terrible - avoid Low priced insurance but no customer service and forever have to chase them!! My car was hit and was recorded on cctv but after several weeks of trying to get an update am told the other party has denied doing it so case closed- HOW?? This is rediculas , how much evidence do you need !! Happy to take my money but not happy to help me”

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Posted 6 years ago

“terrible experience. Crash on Monday @ 7am, couldn't log the claim, because their systems were down until 12:30. Was told the garage woudl be in contact to organise the repair in the next 48 hours! 24 hours later I phoned churchill to be told to contact the garage. They said they sent me a link to submit photos of the damage, they hadn't. over the next 3 days I chased churchill, for an update. Friday morning I'm told the engineer has been assigned to my case and will review in the next 3-5 working days. So potentially 2 weeks without a car when I have paid the extra for a courtesy car. My car is still sat on the drive. Will be pulling out asap”

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Posted 6 years ago

“I was late paying my insurance i was given time but it rolled over 1day and they cancelled my insurance when i rang and would not even hear as to why .”

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(Car Insurance) - Posted 6 years ago

“Horrible customer service, retention agent lied about putting me through to the manager and put me through to the person next to him. Premiums are high and not worth it, better off going to a different company.”

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Posted 6 years ago

“Very clear speaking and pleasent helpful people to speak to at all times. Everything dealt with very efficiently and quick. It’s a pleasure to deal with Churchill, just hope the premiums don’t go up too high forcing me to change companies.”

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(Car Insurance) - Posted 6 years ago

“VERY GOOD SERVICE AT VERY COMPETITIVE PRICE”

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(Car Insurance) - Posted 6 years ago

“Up so far no complaints, good customer services.”

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(Car Insurance) - Posted 6 years ago

“Churchill not able to give reasonable quote on change of vehicle.”

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(Car Insurance) - Posted 6 years ago

“Good Company ,”

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(Car Insurance) - Posted 6 years ago

“It was easy though it was my first time doing insurance on line”

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(Car Insurance) - Posted 6 years ago

“Home Emergency cover is a rip off. Nothing happened and nobody contacted me. Phoned 3 times about my plumbing emergency and nothing happened. Pathetic service and a waste of money. Beware!”

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Posted 6 years ago

“Easy to deal with, and found to be helpful when needed. No claims experience so unable to comment on that aspect.”

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(Car Insurance) - Posted 6 years ago

“yes good to deal with easy and straightforward with clear information we are very happy with the end product.”

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(Car Insurance) - Posted 6 years ago

“Last payment of my policy bounced whilst I was away. I didn't realise, they didn't call me to chase the issue or even notify me. A couple weeks after the payment date they cancel my policy without any notice, I phoned them for a renewal quote unaware of the issue and they told me it was cancelled, nice. Way too old school won't even send me NCB by email either now.”

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Posted 6 years ago

“Hassle free, do what they say they will.”

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(Home Insurance) - Posted 6 years ago

“WE ARE HAPPY !”

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(Car Insurance) - Posted 6 years ago

“Car jamming seems to be the new way to rob your car! Should be covered by your insurance! Churchill say no as I have no way of proving contents of car! Even though I have crime number ,and police in my area state it's a real problem!! So in your hour of need !! Churchill is no help insurance pointless!!!”

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Posted 6 years ago

“Incorrect information text to me No speedy resolution to providing me with another car when mine was written off even though I have"like for like insurance"”

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(Car Insurance) - Posted 6 years ago

“They just want your money as soon as they take money from you they do not care about you ! “ SCAM “ Remember what ever they say to you all lie and mess nothing right ! One saying one things other saying other things ! Claim , customer care , renew , recovery , policy all you have to go through still full company don’t know what they are doing ! Full of useless people work with this company . They are just scam you to make money giveing you wrong advice and play game ! They make mistake and try to you to suffer actually with my exparice what I realise this is how they make money with scam , when you make complain they close the Complin with 100 pound Compensation with out resolving the issue close the Complint to make sure ombudsman or FCA can not see it ! True is you only can close the Complint when you resolved the issue full team , customer care , recocavery , claim , renew ,complaint , and others don’t know what they doing what should do ! Just lie and lie waste your time ! Also when is come to stright point they put the phone down . When you request manager or company director attention they don’t even exist !!! Befoyre you buy the insurance from them please read this and decide what you like to do .”

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Posted 6 years ago

Churchill is rated 3.7 based on 1,347 reviews