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Churchill Reviews

3.6 Rating 1,366 Reviews
68 %
of reviewers recommend Churchill

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Churchill 1 star review on 2nd September 2025
Rajinder Bharath
Churchill 1 star review on 21st August 2025
Wayne Scott
Churchill 1 star review on 28th June 2025
Chloe Hickman
Churchill 1 star review on 12th June 2025
Owen
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 12th May 2025
Kelsey
Churchill 1 star review on 27th April 2025
Ronald Stephen
3
Anonymous
Anonymous  // 01/01/2019
Had policy since November and still not received documents. My car was hit and Churchill are REFUSING to acknowledge the accident details and IGNORING ALL CORRESPONDENCES. Live chat is even useless. 1st person even tried to say I was not insured at all. (Fraud) ? Taking money and not opening policy. ? Solicitor and Ombudsman noe involved. Stay away from them.
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Posted 7 years ago
fairly slow in getting a courtesy car quick, in paying out when car was written off thought I would get a bacs payment as advertised but got a cheque instead not offered a replacement as advertised on tellivision other than that well treated............
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(Car Insurance) - Posted 7 years ago
On making a price comparison on line I found Churchill to be the most advantages particularly for a well known company. I do often travel to Europe for very short visits, Churchill advisors have always been knowledgeable, professional and ready to help providing the relevant information and documents in a timely manner.
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(Car Insurance) - Posted 7 years ago
They cancelled my policy out of no where because I hadn’t given proof of no claims discount, even though they could have easily got it off the database or asked my old insurer. I had no letters to warn me or tell me they were cancelling, I only noticed when I checked my bank account and had a refund off them. They could have got me 6 points and a fine for driving with no insurance but failed to tell me they had cancelled my policy. I asked why they didn’t phone or email as well to tell me and they said they only communicate through post. Sorry didn’t realise we still lived in the 50’s and that letters never get lost or even never get sent. Called up and they requoted me £1000 more than the original policy. The girl on the phone said it’s not that much more, which was out of order. I complained at 8am when they first opened to then get one call back at 11, which I just missed but couldn’t call back. Absolutely rubbish customer service and dangerous company to deal with when they cancel policy’s with no communication and then charge £1000 more to insure you. What a money making con. I will be reporting them to the financial ombudsman and watch dog. AVOID AT ALL COSTS !!!!!!!
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Posted 7 years ago
Terrible customer service, foreign call centres, very incompetent staff
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Posted 7 years ago
quiet disappointed, good looking policy but got charged an extra £91 because I had said I was married and I only have a live in partner (of 14years, we do count ourselves as married) it is some difference in price for having a named driver that is a wife or a partner. cheaper to get married. seemingly married people have less accidents, wonted be renewing next year out of principle though. good service from the staff but they said there hands were tided and wouldn't let me cancel.
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Posted 7 years ago
Excellent prices and great customer service
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Posted 7 years ago
No problems with this company so far.
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(Car Insurance) - Posted 7 years ago
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(Car Insurance) - Posted 7 years ago
I found church stress free home insurance bought online and I will definetelly buy it again.
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(Home Insurance) - Posted 7 years ago
I could not believe how simple things were to understand - not just the literature but the Customer Services staff who were very helpful. These two factors along with the price swayed me to opening up an insurance with Churchill. Out of all the companies I researched Churchill seemed to provide (and were simplistic in their language for everyone to understand) the best Insurance. The price was on point and the customer services incredible in this day and age. I would highly recommend looking at this company - very good thus far.
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(Car Insurance) - Posted 7 years ago
Excellent service
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(Car Insurance) - Posted 7 years ago
Very good.
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(Home Insurance) - Posted 7 years ago
Spoke to Justin today what a great guy. Absolutely what customers service should be about above and beyond many thanks 5⭐️⭐️⭐️⭐️
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Posted 7 years ago
Very very happy
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Posted 7 years ago
4 years no claims and insurance for car goes up. Really bad for so called customer loyalty.Esure came in at a quarter of the Cost .
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Posted 7 years ago
Did a chat call this morning. Very quick and easy. My enquiry was dealt with efficiently. Thank you
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Posted 7 years ago
Very easy, helpful & polite
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(Car Insurance) - Posted 7 years ago
Very very good
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(Car Insurance) - Posted 7 years ago
Very pleased with Churchill and customer service friendly and helpful.
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(Car Insurance) - Posted 7 years ago
Churchill is rated 3.6 based on 1,366 reviews