Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,351 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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Metrics

3.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Churchill home insurance for the U.K. - they are in my BLACK list from now on... never again!! Avoid them and shop around, exclude them from your search. You pay for home emergency- which doesn't exist in this company. Waiting 4 days for the plumber to come and repair leaking pipe in the ceiling. No water in the house but who cares, all what this stinking company wants it's your money ( money for nothing ) easy money of course but NO MORE and NOT FROM ME!! Disappointed and stressed!! AVOID, AVOID, AVOID!!”

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Posted 8 years ago

“Dont get a car insurance with them CUSTOMER SERVICE IS APPALING!!! I have worked in customer service for 10 year and they are reaaly bad.DO NOT INSURE YOUR CAR TRUST ME.”

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Posted 8 years ago

“You make up your own mind, at the end of the day it is your choice!”

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(Home Insurance) - Posted 8 years ago

“Having been with the same insurance company for many years I felt the premiums were excessive. When I questioned this and told them I could get the same cover elsewhere they offered to change me to third party, fire and theft and reduce premium. Churchill offered me cover I already had £100 cheaper and were polite and helpful on the phone. Very satisfied with service I received.”

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(Car Insurance) - Posted 8 years ago

“Poor Customer Service: Involved in a car accident Christmas day so expected to wait until 27th December for anything to happen. The person who initially dealt with the claim (Lindsey) was great but since then the experience has been very poor, car only collected today after chasing up and complaining and no courtesy car delivered to replace the car. Informed a courtesy car will not be issued until repairs take place which could be some time, this is not clear in the policy document and churchill are clearly doing the bare minimum to assist their customers in their time of need. The representative today (James) also quoted information that was not in the policy document, saying a courtesy car would only be provided if available, the policy does not state this!”

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Posted 8 years ago

“So for misunderstanding a question and ticking a wrong box in the excitement of getting the car I'd always wanted, I had a shitty phone call from Churchill and an immediate void on my car insurance. Weren't interested in an explanation ( my additional driver info, not me). Very unfriendly and hostile and reduced me to tears on the phone! STAY AWAY FROM CHURCHILL”

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Posted 8 years ago

“Customer service 10/10. In all my 17 years of driving I've had loads of different insurance companies and Churchill is by far the best. I would recommend them to anyone.”

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Posted 8 years ago

“Our car was damaged in a car park two weeks ago and, despite the garage not returning our phone calls or having a car for us as promised, Churchill have been on the job tirelessly. They have now hired us a car to get to the airport (we are on holiday soon) and one home again. They have been prompt at calling when promised, they have gone out of their way to sort out things, they have been amazing. Only downside - you don't get one person dealing with your claim and have to explain the situation every time.”

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Posted 8 years ago

“Very good service”

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(Car Insurance) - Posted 8 years ago

“Shit service! Got in touch with Gemma and tried to explain there may be a problem with the bank card they would try to use- We have your payment all is ok. A week late a snotty letter arrives saying we cannot get the cash so go online again and guess who answers- Gemma....... I say do not renew it I have insurance cheaper- now I get a letter(taken 6 days to get here- saying you have not paid- I suggest that someone at Churchill has a word with Gemma and ask her WTF is happening- never use again”

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Posted 8 years ago

“Went on comparison site and was surprised to find Churchill was a third of the price of my other provider who I was with for over 5 years bearing in mind I never claimed in that time so well done Churchill very pleased.”

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(Home Insurance) - Posted 8 years ago

“great user friendly website”

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(Home Insurance) - Posted 8 years ago

“Easy quick and competitive price. I would recommend this company. All inland. No overseas communication network as far as my experience goes”

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(Home Insurance) - Posted 8 years ago

“House and contents insurance cancelled after 4 years of automatic renewal. They claim I did not inform them of any structural movement ( which was down to poor installation of an RSJ and I have the documents to proove the case ) I have been reimbursed the premiums buy Churchil fail to repond to my emails.”

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Posted 8 years ago

“Churchill Car Insurance provided me with the best deal.”

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(Car Insurance) - Posted 8 years ago

“Easy to set up and Happy with Price and Cover.”

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(Home Insurance) - Posted 8 years ago

“Easy to deal with but there are some heavy charges when it cames to changing the cars on the policy but overhall satisfied”

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(Car Insurance) - Posted 8 years ago

“Had been with one company for many years and needed to examine all the alternatives. Churchill came out top.”

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(Home Insurance) - Posted 8 years ago

“There Have been no problems.”

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(Home Insurance) - Posted 8 years ago

“First class provider at very competitive price”

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(Car Insurance) - Posted 8 years ago

Churchill is rated 3.7 based on 1,351 reviews