Churchill Reviews

Name: Churchill
Rating: 3.66

3.7 Rating 1,351 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant insurance provider”

Helpful Report

(Car Insurance) - Posted 9 years ago

“If you have a policy with this firm and you sell the car whilst looking for another to replace it , they will tell you that they will keep the policy in suspension until you find another or if you cancel it , they will charge you £50 . I put my policy in suspension as suggested whilst I looked for a replacement car but did not find the one I wanted before the end of the policy and then I get a letter giving proof of my no claims bonus but no refund for the suspended period of insurance !? I call them yesterday to see why , they said that they sent me a letter in January saying I could have the money back or a certificate of NCB ! I did not get this letter, just the proof of NCB. They told me that this is the default position if they didn't hear from me and as the policy had now expired there was no help they could give me . So they have trousered £300 odd for nothing !! Nice work if you can get it I think ? Be warned , the cuddly Bulldog does bit !!”

Helpful Report

Posted 9 years ago

“I wanted to renew my car insurance with them on 9th April. Each day up to 6th April there were waiting times in excess of 20 minutes on the phone. I gave up and went to Performance Direct for £25 cheaper.”

Helpful Report

Posted 9 years ago

“I am very happy with the customer service I was provided and it was clear to me how much I will be paying and how long for. Every question asked was answered with great information and clearly spoken. Happy to be with Churchill.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“AN EXCELLENT PRICE QUOTED ESPECIALLY AFTER MY LAST INSURANCE COVER I WAIT IN ANTICIPATION FOR MY FOLLOW ON QUOTE IN JULY.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very easy to fill in forms everything explained so it made it easy to understand ther policy, would recommend this company”

Helpful Report

(Car Insurance) - Posted 9 years ago

“This company just making money with very bad costumer service”

Helpful Report

Posted 9 years ago

“Absolutely appalling catalogue of errors. Failed to log my claim. Failed to pass contact details on to garage. ( Aparently did not have the gumption to realise that I and my husband, who is named as a driver on my policy, might share the same landline as well as the same address) Failed to inform the garage that my car was not roadworthy due to the damage. Were quite dismissive( Jamie) about the inconvenience caused. My accident was on Thursday 31st March. I might receive my courtesy car on Wednesday 6th April. Simply not good enough.Additional cost including premium rate phone calls and possibly having to turn down work add to my annoyance.”

Helpful Report

Posted 9 years ago

“Very happy with the cover provided, and the cost of the policy. Would certainly use them again.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“The only thing I can say is that once I'd phoned them after a quote online it was extremely quick!! Sometimes these calls can be quite stressful but the operator was very efficient! I was impressed at the time and also very happy with the price too! Hope this years renewal is as straightforward! We'll see in July I guess!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Stick you on auto renew, havent sent documents cia post OR email, when cancel as they charge double for less cover they slap on a 37 fer meaning getting ALL their premim, see you in coury, use auto renew and blame customers for not knowing done it, funny howhave no fb or twitter page wonder why....rip off merchants!”

Helpful Report

Posted 9 years ago

“Very easy all round, advisor noticed that my husband had a Churchill policy and applied more discount !”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very easy all round, advisor noticed that my husband had a Churchill policy and applied more discount !”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Quick and simple to buy the insurance and staff were very helpful”

Helpful Report

(Car Insurance) - Posted 9 years ago

“My son recommended me to insure with you im very pleased with my insurance”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Was happy with the cost of my policy, and look forward to the renewal at a price not to far removed from my existing one. Alec Mills”

Helpful Report

(Car Insurance) - Posted 9 years ago

“overall service excellent”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Good price. Easy to follow instructions”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Excellent service.... Assistant extremely helpful and patient... 5* policy great value for money.....”

Helpful Report

(Car Insurance) - Posted 9 years ago

Churchill is rated 3.7 based on 1,351 reviews