Churchill Reviews

Name: Churchill
Rating: 3.73

3.7 Rating 1,304 Reviews

70 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,304 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No good car insurance. Don’t get your car insurance from Churchhill. - star .”

Helpful Report

Posted 3 years ago

“I didn't like your service at all.”

Helpful Report

Posted 3 years ago

“Avoid Churchill and their hidden Breakdown Cover charges, I could not start my Mercedes at all, I knew that the problem was a security device fitted to the steering column, I called Churchill Breakdown services on the morning of the 4th of March this year, the operator told me that she would get a mechanic round to try and start the car, I repeatedly told her that it will not start and I needed a tow to a garage, she refused saying he has to try and start it and that because the car was in my driveway I had to pay £105 before anybody could attend, absolute robbery being held to ransom when I thought the breakdown cover did just that, cover me. So I had to pay and of course the guy could not start and the car was towed to a garage. Please do yourself a favour and avoid Curchill.”

Helpful Report

Posted 3 years ago

“Bought a new car and went online to change details on my existing churchill policy, there was an extra insurance charge for the new car which I was happy to pay then I got hit with an extra £26. 88 admin fee, thought with me doing it online would save any admin costs. Informed customer service by email of this charge as being unfair and recieved a call to say its in "the small print", I will be taking this matter further with the ombudsman, never in all my years have I been charged to change car details online. Churchill this will be the last £26.88 you will ever get from me, and I will inform friends and family to stay clear!!”

Helpful Report

Posted 3 years ago

“Customer service was really bad using their chat feature. I was given the wrong information and they did not seem to understand what I was asking and it felt very rushed and automated. I was told I would have a refund via the person I spoke to on the chat and then I called as it had not been received and was then told no your not entitled to a refund... Also massive hike in price when looking to change address (I was paying monthly). Would not recommend.”

Helpful Report

Posted 3 years ago

“The cancelled my policy during COVID despite me calling trying to pay them and sending me a letter with the incorrect opening times. Not only this when I spoke to the staff they were so rude and seemed like they were trying to justify themselves and were trying to win a argument and did not care about there customers. Sharks the lot of them.”

Helpful Report

Posted 3 years ago

“I contacted Churchill after receiving my car insurance renewal letter, the new annual cost had only been reduced by less than £40!! For a customer who has been with you for years, since buying her first car, without any accidents, convictions or anything that could be negative within the last few years. To offer less than £40 off the yearly premium is a slap to the face! I haven't used any breakdown or other services but they are charging more than the actual company itself, when asked why the response was appalling. I talked to customer service and have all the screenshots of how rude, uncaring and un-bothered they are, telling me to cancel, buy from a different company and that the services they offer cost more, include less and are better to buy directly from the relevant companies. There is no respect, loyalty or service provided to long term customers, the people I talked to, there first response was there's nothing we can do, we'll go ahead and cancel you insurance. Without even asking me, telling me they're busy and have other stuff to deal with due to the virus. Churchill has not provided any support during these difficult times except charging their customers extra for services that cost less, treating them with no respect and care. The lady I talked to showed her impatience, kept cutting me off trying to end the conversation, would not give me any explanations, told me she had other things to do and can't help me with anything, wouldn't help me Co tact the relevant people and made me feel absolutely awful. I have never met a company that shows a blatant 'I don't care' attitude. To think I've been paying these people for the last few years makes me sick. They're charging £600 more less services than any other company and have no customer service skills, I highly recommend you save your money and buy elsewhere, I will be posting all the screenshots in every car related group I find. Horrible people and company!!!”

Helpful Report

Posted 3 years ago

“Thought I’d have to make a claim. Then had to pay £30 for error of code used for speeding points. The only picked up on the error, when they thought I was going to make a claim.”

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(Car Insurance) - Posted 3 years ago

“Chirchil is not god company to much exprnsive”

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(Car Insurance) - Posted 3 years ago

“Its a the worse insurance i have ever come accross. People are rude and unprofessional, they don't care about your problems. Missold policy and now I'm not covered What are disgraceful company. Stay away from them”

Helpful Report

Posted 3 years ago

“Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement.”

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Posted 3 years ago

“Make a complaint? Expect to hear nothing they’re having trouble with the current climate... If the shoe was in the other foot, don’t use if you want ANY customer service”

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Posted 3 years ago

“worst customer service in the world!! i made several complaints, manager called me and promised to call me back same day but he didnt, i made further complaints all of which have been totally ignored, they cancelled my insurance policy without even letting me know, leaving me not covered. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“I called up in 2016 about another driver scatching my car with his. Turned out to be a scuff and buffed out, both parties dropped the claim, nothing was paid out. Churchill still placed it as a non-fault claim with instructions which has increased my premium by 10-20% for the past 5 years!!!!!! Seems like being completely honest costs immensely. I've now blacklisted churchill from my list of insurers for life!”

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Posted 3 years ago

“Cancelled my policy with no notice due to an apparent cancelled direct debit. Checked with bank this was not on my end. Will be contacting financial ombudsman. Steer well clear!”

Helpful Report

Posted 3 years ago

“CHURCHILL CANCELLED MY INSURANCE POLICY WITHOUT NOTIFYING ME EVEN THO IVE ALWAYS PAID ON TIME. I PUT A COMPLAINT IN TO BE TOLD IT SHOULDNT HAVE HAPPENED AND THEY WOULD INVESTIGATE AND HAVE ANSWERS WITHIN 48 HOURS, AS EXPECTED NO REPLY, I WAITED ANOTHER WEEK AND PUT ANOTHER COMPLAINT IN WHICH WAS ALSO IGNORED, SEVERAL MORE COMPLAINTS AND ALL IGNORED. DO NOT TRUST THIS COMPANY, THEY WILL TAKE YOUR MONEY, THEN CANCEL SO YOU ARE NOT COVERED WITHOUT LETTING YOU KNOW. SUCH A FRAUDULENT COMPANY WITH ZERO CUSTOMER SERVICE IN THE COMPLAINTS DEPARTMENT”

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Posted 3 years ago

“This is for fully comp car insurance. A stone hit my car window, caught in the wiper blade and made a deep scratch in an arc on the window on the drivers side. Churchill would not cover this damage on my car insurance, even though my car would fail it’s MOT. If the stone had cracked the windscreen or left a hole it would be covered. I paid for the replacement windscreen. Auto glass quoted an extravagant price. I found an alternative professional fitter for half the price. Very unhappy with Churchill.”

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Posted 3 years ago

“It is a useless company and SCAM, try to claim an accident that it wasn't my fault in Spain. They say that I need a "Green Card" even after they sent me an email saying that it wasn't necessary after the 31st December and a link to it (https://u-k-insurance.co.uk/eugreencard.html). Also, government information says it is not needed!!! I wasted 90 minutes on the phone, and each department was saying different things! Won't recommend it at all!!”

Helpful Report

Posted 3 years ago

“If you want to be held hostage by a company, please go with them. In order to make changes to my policy, I called and was delivered a quote DOUBLE what I was previously paying. This was initially based on the second driver and, when asked to remove that, was then stated it was the new postcode. My partner is with Aviva and her insurance went DOWN based on the new address. Because I didn't want to pay double the amount, I was charged a £58 cancellation fee. So you either go with whatever number they give you (which went from £33 to £61) or need to pay them if you don't agree to that amount. What a disgrace of a company. Complete and total robbery. Aviva quote -- £34. DO NOT GO WITH THIS COMPANY.”

Helpful Report

Posted 3 years ago

“DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!”

Helpful Report

Posted 3 years ago

Churchill is rated 3.7 based on 1,304 reviews