Churchill Reviews

Name: Churchill
Rating: 3.73

3.7 Rating 1,304 Reviews

70 %

of reviewers recommend Churchill

Company Reviews

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Metrics

3.7

Based on 1,304 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Churchill is my worst experience in 14 years of car insurance. Due to miscommunication between Churchill and DLG Auto Services I've been without a courtesy car for over. Week.”

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Posted 2 years ago

“Heartless liars! If I could leve 0-I would. The had a part of our roof blown away in a storm and Churchill DECLINED! Said the roof was old..Total knobs and they will do anything to avoid paying for the repairs. Bunch of heartess crooks-left me and kids with a massive hole in a toof in the middle of the winter. Avoid!”

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Posted 2 years ago

“never again”

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(Car Insurance) - Posted 2 years ago

“I had a car accident last night and have been advised that I have to wait 2 working days for garage to assess damage before arranging curtesy car. They left me stranded to make my own my home and offered to assist with the cost of public transport. I live in a village and the accident happened 27 miles away I Glasgow. You only realise how bad a company is when you actually need help.”

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Posted 2 years ago

“Rubbish service”

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(Car Insurance) - Posted 2 years ago

“Hubby rang to change his insurance as got a new car. They said his card had been declined I think they where putting the wrong numbers in. They said as I was on his insurance I could ring and pay on my card. After 30 mins on hold I finally got through I could hear the person on the phone but they said they couldn't hear me so cut me off. Hubby rang again and did the automated payment and his card was accepted. Unacceptable waiting 30 mins to be cut off”

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Posted 2 years ago

“Went to cancel my car insurance. 8 months left on my policy, not buying a another car. They wanted £53.78 to cancel my policy, admin charge. Disgusting. Better to pay monthly in future and just cancel the monthly payment. Who knows what would happen if you need to claim!!! Disgusting service.”

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Posted 2 years ago

“be careful with these people. In anticipation of my car insurance renewal, 30 days early, I requested a cancellation. Today (9 days after said "cancellation", I received a letter saying "insurance will automatically renew". I called to reiterate I do not want a renewal, and was reassured that it was on "manual" renewal, so it would not continue without my consent. Was also told that the letter I received must have been sent before I requested the cancellation. I hung up, and not 10 minutes later receive an email saying "we have renewed your policy, your documents are on the way". So I am now AGAIN on hold, for another 20 minutes (and counting) to , AGAIN request that they do not take money from my account for a renewal I don't want or need. Will take legal action if this fails.”

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Posted 2 years ago

“In July 2021, I was involved in a very minor road accident with another motorist. I contacted my insurance company, Churchill, and despite providing photographs and a written statement, it seems they were quite happy to accept the dishonest and extortionate claim from the third party and then refuse to complete promised telephone calls to myself. It seems to be easier to load the premiums of future insurers than investigate matters properly, but not me as I have now gone elsewhere. NOT RECOMMENDED until Churchill actually provide a proper level of Customer Service.”

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Posted 2 years ago

“Cought loss adjuster sedwicks taking back handers and covering up evidence Looking for people who have been misled and churchil terminating policies or people how have been lied too by churchill must be genuine my contact number is 07884007502 churchil say they don't record calls I will pay for all court fees thanks in advance ty”

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Posted 2 years ago

“"A Nightmare".. wouldn't sum this up adequately... as I am now claiming for a non fault incident, this company is a complete debacle... forget the nodding dog you see in the adverts... This company is about as customer focused as Wuhan wet market... and looks like they've been boosting their own reviews on here "Anonymous" is certainly a very satisfied group of customers indeed Reporting to the F.C.A. now after a "representative of Churchill" has now proven to be working for "UK ASSISTANCE"... be very wary of this "Company" ... and would suggest recording your own calls for training and monitoring purposes... oh and don't wait for the legal team to call you if you've been injured in your accident... that call NEVER COMES... #shambles”

Helpful Report

Posted 2 years ago

“Be very careful if giving your payment details to this company. I was charged for a policy i do not have. They claimed automatic renewal was active (they have reactivated this illegally without my consent). It was deactivated long ago and a fairer priced policy was purchased elsewhere. I know that they have done this illegally because new policy details were never sent to me. BEWARE!”

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Posted 2 years ago

“Churchill put time-pressure on you so they do not pay out - AVOID”

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Posted 2 years ago

“Brought insurance paid for this not showing on askmid police database as insured they have a new system but seems a awful system... worst experience ever had with insurance would never go back with them after this”

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Posted 2 years ago

“Cancel in time but they still attempted to take money then sent me letters demanding a cancellation fee. On hold for 40 minutes, insurance is fine as long as you don't have to contact them for anything. Complaints response is we can see this has been resolved, yes it cost me 40 plus min of time wasted. Absolutely useless”

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Posted 2 years ago

“Very unprofessional, terrible service , inconsistent information provided, not informative. On top of that last time I called them the one who responded was very RUDE!”

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Posted 2 years ago

“Tired phoning Churchill several times. Just automated messaging, stating all the advisors are busy. Wasted more than an hour today, trying to get through. Complete waste of my time.”

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Posted 2 years ago

“Terrible service, was promised a courtesy car on policy yet when I had a accident no fault of my own they refused to give me one stating my policy don’t allow one yet it was in black and white “Free courtesy car” on my online account and the printed documents they sent to me, don’t recommend them wouldn’t use them again and they won’t get a penny from me anymore”

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(Car Insurance) - Posted 3 years ago

“They charged £86 for a minor change on a car policy that only cost £170 in the first place. Will never insure with them again.”

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Posted 3 years ago

“They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again!”

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Posted 3 years ago

Churchill is rated 3.7 based on 1,304 reviews