Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,181 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely exceptional service. Paying for a car that I can’t use for 4 months now. Car effectively stolen by insurers as I didn’t know where it was until yesterday. Minor damage but car written off. Trying to get car back. Passed to different companies. Haven’t received my claim compensation either. Hire car taken off me so paying almost £100 a month for no car. Great insurance.”

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Posted 3 years ago

“"Very poor my claim was not upheld."”

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(Home Insurance) - Posted 3 years ago

“This is the third year I have been with them and no reason to go elsewhere. The quotes can be quite high, but, the customer service team go that extra mile and I always seem to leave the conversation with a smile on my face.”

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Posted 3 years ago

“When comparing with other insurers by the time I added this and that, they didn't save me much. It was easier to stay with Dial Direct.”

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Posted 3 years ago

“Insurance across the board is so expensive, don’t matter where you go or what you drive it’s ridiculous for a 40 year old now. I need to drive for work so need it. Only ever gone up not down.”

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Posted 3 years ago

“Renewal was easy has existing customer good value insurance quote”

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Posted 3 years ago

“Easy to contact,easily understood .”

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Posted 3 years ago

“Had to scrap my car, then needed to cancel the insurance. For that pleasure Direct Dial charge you £60, which is an extortionate amount of money, for what we all know is probably only a push of a button on a computer. These fees are not hidden, but just a way of making free money. Would have paid £20 without complaint.”

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Posted 3 years ago

“Renewal was great value and good customer service”

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Posted 3 years ago

“STAYED FOR A SECOND YEAR BECAUSE THEY AGREED A BETTER PRICE THAN ORIGINALY QUOTED AND ARE EASY TO CONTACT A HUMAN TO TALK TO.”

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Posted 3 years ago

“Decent service.”

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Posted 3 years ago

“Last year I was with dial Direct and now I'm with them again. Really easy to set up and staff very friendly. Cant fault them”

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Posted 3 years ago

“Excellent price points for loyal customers.”

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Posted 3 years ago

“I rang to enquire about my renewal The customer service was excellent. I felt that I was listened to”

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Posted 3 years ago

“Awful. Charged me £30 for a failed collection. Was set up to renew automatically annually. The card expired 1 month before the 3rd years annual payment was due. They knew the expiry date and failed to tell me. Maybe they deliberately let it happen so they could make more money. Letter arrived, not advising me of a problem, but billing me. I phoned them. Cancelled. Paid their fee. Then 2 weeks later got a letter demanding £20 cancellation fee for immediate payment, or it goes to debt collector. Heavy handed shady outfit. Beware”

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Posted 3 years ago

“Polite and efficient staff.”

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Posted 3 years ago

“Every year increase the costs exponentially, so heat started as a good insurance has become a burden. As a loyal customer that has never made a claim I expect to be rewarded with lower insurance cost, not higher. Will not renew next year.”

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Posted 3 years ago

“No hassle renewal”

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Posted 3 years ago

“Every year price go up is very bad 5 year I don’t have any claim why price go up?”

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Posted 3 years ago

“Tried to put claim in for items that got damaged didn’t bother to come back to to see if I had a crime number or nothing hopeless they are so it doesn’t matter don’t bother with insurance”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,181 reviews