Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,182 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to put claim in for items that got damaged didn’t bother to come back to to see if I had a crime number or nothing hopeless they are so it doesn’t matter don’t bother with insurance”

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Posted 3 years ago

“I’ve been with Dial Direct for few years now. Happy with service always given and competitive annual price each year, although I have to phone each time to get a better quote than original sent via email”

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Posted 3 years ago

“very pleased with this company didn,t rip me off like most others do fab serice.”

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Posted 3 years ago

“Easy to deal with, very competitive prices too”

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Posted 3 years ago

“Very competitive price with only a small increase this year & very easy to communicate with. I would recommend them to anyone.”

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Posted 3 years ago

“I have been with this company for over 10 years now every year they have beaten every quote from other’s. customer service is brilliant keep it going Daildirect cheers Rick”

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Posted 3 years ago

“Very helpful and informative, everything very well explained,”

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Posted 3 years ago

“Renewed my home insurance in December great customer service and price”

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Posted 3 years ago

“very competitive price happy to renew”

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Posted 3 years ago

“Competitive price on renewal.”

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Posted 3 years ago

“Very happy to renew with dial direct. Very easy to understand. Very clear with info of new premium.”

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Posted 3 years ago

“Always helpful and great value I have used for a few years now and always happy with the service”

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Posted 3 years ago

“Once again good price and great service.”

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Posted 3 years ago

“Good service and competitive renewal.”

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Posted 3 years ago

“Competitive price Easy renewal Clear documents”

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Posted 3 years ago

“Value for money . customer service are always very helpful”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“So easy to use and as a first time customer we couldn't be happier”

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Posted 3 years ago

“The policy is very good value for money. However when trying to add drivers on to the policy on line, I eventually gave up after repeated unsuccessful attempts. I eventually managed to do it by telephone.”