Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,181 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,181 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been really happy with dial direct ,I have not had to claim (fingers crossed )but their service and price are always very competitive”

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Posted 3 years ago

“Polite telephone staff and knowledgeable offering a competitive price”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“i found somewhere cheaper until dial direct offered 10% off , would off been nice to have that off in the 1st place”

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Posted 3 years ago

“Excellent service great value for money”

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Posted 3 years ago

“I can honestly say that I’d never think of going too any different insurance group other than Dial Direct. The service and ease of using them too insure my car was quick and completed very easily,best part of it is they will find you the best deal and match it so very good. As I know a lot of customers shop around for the best bargains/deals when it comes too insuring their cars but when you use a reputable company like Dial Direct customers can feel reassured as they really don’t need too as they can’t be beaten. Great Quick and Easy Thanx Dial Direct you rock”

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Posted 3 years ago

“"Could improve "”

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(Van Insurance) - Posted 3 years ago

“I have been with Dial Direct for several years, they are very easy to deal with & Customer Advisors are very helpful in finding you a cheaper price for the same cover.”

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Posted 3 years ago

“The renewal was easy , reasonably priced .”

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Posted 3 years ago

“I found the renewal policy very easy to do.Could not have asked for a better service thanks Dial Direct”

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Posted 3 years ago

“Very quick to solve my claim very lmpresed.”

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Posted 3 years ago

“I recently renewed my home insurance with Direct Dial. I always use comparison sites before renewing any insurance yet Direct Dial still came out cheapest. I think that's the first time that has happened to me. I did phone up to see if they could reduce it a little bit. The woman I spoke to was very friendly and professional. She was based in the UK. She did manage to knock a few quid off the price so I really went away feeling pretty good about Direct Dial. Haven't had to make any claims and hopefully I won't have to, so can'tcommenton that aspect. I have house, building & contents, emergency cover and legal. I always get emergency, 20 years ago my kitchen door was broken into, my car keys taken and my car taken. Being a bit traumatised it was great to phone up an emergency helpline and got the house secured that morning.”

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Posted 3 years ago

“Great experience and prices. Good customer service”

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Posted 3 years ago

“Great value, half price of my previous insurance company”

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Posted 3 years ago

“Very great value no messing about with admin ticks all the boxes”

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Posted 3 years ago

“Great,was paying double the annual price for insurance,dial direct ins quote good ,agents I’ve spoke to are really caring...I like that,it’s not about the car all the time ITS THE CUSTOMER ASWELL !!!!😬”

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Posted 3 years ago

“Best insurance company ever. I can save up to 75% every month by driving well; and they have settled all my claims timeously!”

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Posted 3 years ago

“No renewal documents through and cost goes up without asking if you want to leave for a cheaper option”

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Posted 3 years ago

“Excellent experience. Easy transaction, very pleasant and experienced staff they new exactly what they were talking about, very confident.”

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Posted 3 years ago

“Very good service, competitive quote for my Home insurance.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,181 reviews