Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My original quotation was higher than previous years but after talking to your operator the price was reduced. I always find helpful people at Dial Direct”

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Posted 3 years ago

“An email to say I was over charged for my insurance and it was being refunded , Thankyou”

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Posted 3 years ago

“Not enough communication Re what’s covered no telephone number to get hold of someone”

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Posted 3 years ago

“I rang to request my renewal quote (it had been posted but there have been postal delays in my area and I had not received it). I got the quote and said I would ring back to confirm or refuse renewal. The customer service agent was very helpful and answered a couple of questions that I had. I felt confident with their answers. After checking I cold get a slightly better deal but, as I had been with Direct Dial before and pleased with their serviec I rang to accept the renewal quote, which was slightly discounted. I have nothad cause to make a claim but have been happy with the service that I have received in the last 3 years,”

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Posted 3 years ago

“Simple to use thanks”

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Posted 3 years ago

“Renewed my policy again this year because of the excellent price and because of the quality of service I always receive from them.”

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Posted 3 years ago

“Great company no problems with them as I have been with them 4 years now They always go the extra mile to find me the best price”

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Posted 3 years ago

“Very good service very pleased”

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Posted 3 years ago

“Have been with this company for some years now, very easy to use web site, and always get a good quote for new policy.”

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Posted 3 years ago

“With been with you for sometime now, never as yet had to claim, but always polite and keep us in the picture.”

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Posted 3 years ago

“I don't want to deal with a con company”

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Posted 3 years ago

“Very pleasant staff to deal with. I’d have given 5 stars if our premium hadn’t risen so much and we haven’t made a claim. This is our third year as customers, hopefully premiums stay favourable in the future.”

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Posted 3 years ago

“I havent had to claim but all my dealings have been dealt with efficiently and the policy is good value.”

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Posted 3 years ago

“I trust Disl Direct. It lovely customer explained to us, what we need this but it good price car insurance. Thank you x”

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Posted 3 years ago

“Great price and great survice”

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Posted 3 years ago

“Great price and great survice”

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Posted 3 years ago

“I have no concerns when calling for advice or queries. Staff are always helpful and I am always satisfied when the conversation is finished this is why I have continued using the service last 3 years.”

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Posted 3 years ago

“Really helpful and sorted all my problems”

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Posted 3 years ago

“Easy to complete on line and well priced”

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Posted 3 years ago

“I have been really happy with dial direct ,I have not had to claim (fingers crossed )but their service and price are always very competitive”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews