Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the customer service agent to be very helpful. She was knowledgeable and did her best to provide an excellent service.”

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Posted 3 years ago

“I find this company reliable and quick to respond .”

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Posted 3 years ago

“Fast friendly service”

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Posted 3 years ago

“You went ahead with my renewal without my consent despite our conversation on the phone and did not respond to my emails.”

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Posted 3 years ago

“Very happy with price and paper work is always prompt.”

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Posted 3 years ago

“I was happy with price and I am kept informed when payment will go out”

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Posted 3 years ago

“It was easy to set up easy to renew and I could pay monthly”

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Posted 3 years ago

“Very reasonable premium, helpful customer service and breakdown cover included, very happy”

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Posted 3 years ago

“Too expensive!”

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Posted 3 years ago

“A good telephone conversation with Dial Direct resulted in a reduced quote for the renewal of my motoring insurance. I was well satisfied by the result, and the price.”

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Posted 3 years ago

“Dial direct are a great company to get car insurance from, it is so easy to arrange cover on their website & all documents are visible to download on the client portal, renewal was easy as well with one click. They even gave me a refund as the renewal quote was incorrect even tho I had accepted. Most definitely will recommend & use again.”

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Posted 3 years ago

“Dial Direct provide good cover at a god price. Just what I needed.”

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Posted 3 years ago

“Although I haven't had to make a claim I have found Dial Direct very fair. They owned up when I overpaid on my policy and before my last policy ended gave me a £10 Just Eat voucher as a thanks for my custom. I can't fault them on my experience.”

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Posted 3 years ago

“I would like to thank Dial Direct for there honesty in responding to my over payment. Keep up your good work.”

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Posted 3 years ago

“My car was stolen from my driveway in Early December. Provided all relevant details in my claim from the police etc. Got passed off to there underwriters called “Markerstudy”. What a nightmare from then on. Couldn’t contact the company from there provided email addresses, couldn’t reply to there txt messages I was receiving because they don’t accept txt msg’s. 11 phone calls over 3 months and I never waited less than an hour for somebody to answer and they could not tell me anything, just wanted more information. They don’t reply to any emails when I finally got a working address after complaining to Dial Direct. There online agent assistance waiting time was over 2 hours (Advertised as 10 minute average wait time) they then cut me off when I got to talk to an agent. Filed 2 official complaints with Dial Direct since January and they did nothing to help, just an email to say that my complaint had been logged and they would get back to me. They seamed more worried what my car looked like and how long I had lived at my premises. Just received notice from Dial Direct that my policy has been cancelled because of an unlisted modification that I know nothing about and that they have not explained what it is…WTF. Dial Direct and Markerstudy are running a scam as far as I am concerned, check out other review sights, 91% disapproval rating out of over a 1000 people reviews. I will be reporting them to the FCA ombudsman.”

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Posted 3 years ago

“Have been dealing with company for 5 years and always find the a pleasure to deal with.”

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Posted 3 years ago

“Easy to access on line also via phone calls happy with the cost cheaper than other insurance companies good service offered also”

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Posted 3 years ago

“Really impressed with service and extra they have given me top company”

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Posted 3 years ago

“I was happy to return to Dial Direct again this year as they offered a much cheaper contract than I paid last year, so was happy to return.”

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Posted 3 years ago

“Easy hassle free . Been a pleasure”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews