Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst companies I’ve ever been a customer for. I had to quickly change my debit card as mine was fraudulently used. I thought I was paying this company by D/D and only realised it was by Debit Card when they emailed me. I contacted them at my earliest opportunity to be told I would be subject to a late payment fee. After explaining my situation I was told that this was their policy but they would waiver the fee in this case. I’ve since contacted them again and was told it would be a day or 2 after my payment left my bank as it hasn’t registered in their accounts and, again, it’s company policy that I get a late payment fee. I am still waiting for my refund. they put your premiums up with no explanations (about £10 in the space of 5 years!!) and have no consideration for customers that have made a genuine mistake. I will never use this company and urge others not to go with them!!”

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Posted 3 years ago

“Good service and competitive prices. Regular contact regarding insurance policy and payment notifications. Very pleased with this company.”

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Posted 3 years ago

“So this is how it is. You have been fare and direct with me ,and I thank you for your service.But nig have messed me about. With the vandalism to my van. Firstly they told me to choose a firm to fix the damage to my van ,waited in all day never turn up. So I rang nig to complain. They told me to try another firm, so I found another firm to do the work gave them the van. Completed the job paid them for the work and now I am £ 1.333.00 pounds out of pocket. Thanks nig.”

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Posted 3 years ago

“All very quick and simple”

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Posted 3 years ago

“This insurance company is fantastic they do every think for you renewal very happy they very good recommend them to any one”

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Posted 3 years ago

“I am absolutely delighted to be a customer. Any questions I have had have been dealt with immediately. I like the text message I get when my direct debit has been paid, it’s courteous of them. Keep up the good work!!. One very happy customer. 🙂”

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Posted 3 years ago

“reliable and gr8 service very good choice and easy to sort out insurance”

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Posted 3 years ago

“Dial Direct customer service is second to none, very prompt, very caring and exceptionally helpful. Would strongly recommend.”

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Posted 3 years ago

“Excellent Service - No fuss, no hassle. Have renewed again as they were still great value for momey. Highly recommended.”

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Posted 3 years ago

“"I have to use the break down service and it was fast and very efficient clear phone calls and kept up to date at all time great service "”

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(Van Insurance) - Posted 3 years ago

“I've renewed my policy with Dial Direct because they offered the best renewal price automatically compared to its competitors. Service were top-notch too. I had a broken down vehicle due to the battery had no juice left, the RAC came to the rescue and replaced the battery there and then (at additional cost however). Customer Services were very helpful. Recommended if they offer you a competitive price.”

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Posted 3 years ago

“Very happy with Dial Direct, price is very good compared to other insurance companies, also at last a company u can ring and they answer the call without being put on hold, efficient and brilliant customer service. Well done DD 😊”

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Posted 3 years ago

“customer service is excellent, pricing is hard to beat, no complaints what so ever.”

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Posted 3 years ago

“The price did not go up to much so I was happy to stay with your company”

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Posted 3 years ago

“£70 for a change of address disgusting ripoff, one-star I wish it was 0, the final year with this company”

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Posted 3 years ago

“My rear view mirror fell off and Dial Direct arranged for repair and the windscreen was replaced. Fuss free. Happy customer.”

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Posted 3 years ago

“Every time I needed help I was never disappointed I am hard of hearing and was given time and patience on the phone Thanks”

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Posted 3 years ago

“Seems an efficient company. My second year. Although still waiting for my documents”

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Posted 3 years ago

“Always helpful.”

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Posted 3 years ago

“I've been with Dial Direct for a year and the renewal quote was very competitive so I decided to stay. No complaints whatsoever.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews