Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,336 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with my renewal price, no fuss all straightforward. Perfect.”

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Posted 3 years ago

“Very good been with for the third year and you are the cheapest so far”

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Posted 3 years ago

“Very good been with for the third year and you are the cheapest so far”

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Posted 3 years ago

“auto renewed my policy. I cancelled and they are saying I owe £4 with lots of charges and constantly harassing me, letters, emails, calls. Absolutely disgusting!”

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Posted 3 years ago

“Love you guys , brilliant service Many thxs”

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Posted 3 years ago

“Easy to deal with & competitively priced insurers.”

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Posted 3 years ago

“Very helpful and managed to reduce my bill”

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Posted 3 years ago

“I’ve been with Dial direct number of years good price on insurance only one problem when you need windscreen cover the pain trying to get a date from the windscreen company only give you a date at 4 o’clock the day before when you’re self-employed that’s not good overall would recommend Dial direct.”

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Posted 3 years ago

“To begin with my policy for 2022 was lower than my 2021 one which is allways good if you can save money,second there's always someone who can answer any question about your policy and lastly they give you a choice to check on other prices from other insurance companies before renewing”

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Posted 3 years ago

“Very impressed by your service keeping prices down”

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Posted 3 years ago

“Car insurance no problems, home insurance with loss adjusters it's absolutely terrible. Five months after the incident nothing has been started. Really angry with Questgates I can't state strongly enough how I feel about them.”

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Posted 3 years ago

“Dial direct are OK, Unfortunately Building Consortium who allocate the work are hopeless, decided to give you another chance following a bad experience with my claim for storm damage last November took 6 months to complete”

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Posted 3 years ago

“They took care of my renewal with good care and with no fuss and made it as simple as it can be , Well done….”

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Posted 3 years ago

“Very happy with customer service and price. Thanks”

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Posted 3 years ago

“Very straight forward to do and very competitive prices will recommend”

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Posted 3 years ago

“Very cheap car insurance for last year and this year so one Happy customer”

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Posted 3 years ago

“The renewal price is good, very competative. It was easy to renew, overall I am pleased with the service.”

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Posted 3 years ago

“Happy with price”

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Posted 3 years ago

“My car insurance haa gone up by 50% in spite of me having anout 12 - 15 years no claimbonus.I have another Land Rover Insured with another company And being 3500 cc which costs me 50 % less. Please explain what is going on”

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Posted 3 years ago

“This is my second year with dial direct but I did not receive my gift voucher last year and when I phoned I waited for ages and then after a while I got cut off”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,336 reviews