Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised to see the new lower price for the new policy when seeing others higher so in these times that is a major factor I have not claimed anything off this policy with you yet s I can't answer other questions.”

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Posted 3 years ago

“Dial Direct automatically reinsure my car, they emind me well in advance and send confirmation when renewal is complete. Documents are easily accessible online and this year my insurance went down! :)”

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Posted 3 years ago

“Good phone communication”

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Posted 3 years ago

“This is the the second year I have used Dial Direct and the process has been extremely easy. My renewal was sent to my online account and renewing my insurance was completed by chat. The quote was the cheapest I could find anywhere . Can’t praise this company enough and would recommend them to anyone.”

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Posted 3 years ago

“Not many firms that gives you a cheaper quote for existing customers.”

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Posted 3 years ago

“It was easy to set up my insurance and the price was very good”

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Posted 3 years ago

“Touch wood, i Have not had to make a claim with them so far but they beat my renewal price by quite a bit so i am happy to stick with them for another year”

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Posted 3 years ago

“Very friendly efficient service at a fair price”

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Posted 3 years ago

“Got. Great deal this year very happy thanks”

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Posted 3 years ago

“so far I've not had to call upon them in an emergency, but they have dealt with the necessary paperwork for payment, renewals etc very efficiently”

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Posted 3 years ago

“Good price, good service and I like the fact that each monthly paynent is ackowledged. Renewal orice was also very good”

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Posted 3 years ago

“Easy to deal with, very efficient and they got me a great price.”

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Posted 3 years ago

“Great communication price a little steep but decided to go with you again”

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Posted 3 years ago

“Being with Dial Direct for a number of years now and very pleased with the service they have provided so far. Kind Regards.”

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Posted 3 years ago

“Such an easy process from getting quotes to amending current policies. I even found my annual quote to be less than was currently paying with same company.”

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Posted 3 years ago

“Terrible took weeks for a claim to be settled actually 4 months in total all the time I glad a whole in my roof water coming in leading to further issues absolutely shocking service never to be used again”

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Posted 3 years ago

“Very good company i would recommend everyone will this company to get insured with”

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Posted 3 years ago

“Staff were very helpful when it came to renewing car insurance by matching a price that I found elsewhere so that we stayed with them. Would highly recommend this company.”

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Posted 3 years ago

“excellent and easy to navigate website, received regular emails and updates. All documents sent by email and straightforward to understand. Very happy with service and the very competitive price for my car insuranc. Will continue to use this company in the future.”

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Posted 3 years ago

“I've used Dial Direct for several years now and am very happy with the price and service, the 'phone team is always very helpful. I do though wish they'd quote their best price to returning customers at renewal time to avoid the pantomime of having to go though price check websites only to spring a wonderful deal when you say you're leaving. Most insurance and 'phone companies seem to do it these days so this frustration is not just a aimed at Dial Direct. That aside, I'm very happy and hope to stay with Dial Direct at my next renewal.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews