Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,336 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first class service,”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“This Year my policy was half the price as last Year. I've Not made a claim in over 10yrs.... So glad I'm not paying for other people's claims.”

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Posted 3 years ago

“I had one claim a few years ago which was dealt with to the highest standard and so I feel a bit obligated to Dial Direct. But costs have risen and next year I will take a harder look around before renewal.”

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Posted 3 years ago

“Competitive price, very straightforward to renew my cover.”

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Posted 3 years ago

“My renewal policy offer was considerably lower than last year with other companies you normally have to switch to get a better deal were direct line was excellent. Also the service is excellent 10 out of 10 Thank you Best regards Steve”

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Posted 3 years ago

“I am very pleased to work with you.”

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Posted 3 years ago

“Very easy to set up the insurance cover, and happy to renew at a competitive cost”

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Posted 3 years ago

“Good value cover. Not had to make a claim, luckily, so can’t give 5 stars”

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Posted 3 years ago

“Excellent service. Easy to use.Most competitive prices.I am really satisfied with this company and would recommend.”

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Posted 3 years ago

“Good deals”

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Posted 3 years ago

“I never normally stay with the same car insurance company, I tend to shop around every year to find the best deal. I was totally surprised that the renewal quote was around £50 cheaper than the previous year and beat all comparison websites, here’s hoping to next year.”

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Posted 3 years ago

“Competitive prices and easy to navigate Web site.”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Very competitive price and excellent custumer service.”

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Posted 3 years ago

“I have been with you for many years and have always been pleased with your customer service department especially when I fill have got a good price for my car insurance.[Well done].”

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Posted 3 years ago

“Easy on line service, with good customer support. Fair pricing structure with simple renewal process made the transaction very easy.”

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Posted 3 years ago

“Great rates and ready accessible either via phone or on line. Would recommend to anyone”

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Posted 3 years ago

“this is my second years with this company taking on my car insurance they were the cheapest out there for me very pleased also very easy to access the website”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,336 reviews