Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with this company for a few years and find that the service is good.”

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Posted 3 years ago

“Dial Direct offers a good service. A very fair and reliable repayment offer for annual cover of your motor insurance.”

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Posted 3 years ago

“Value for the money”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

“Cost of insurance very reasonable for my Ranger Raptor and includes includes breakdown assistance. I used the breakdown assistance once and got through to an agent quickly who then sourced a mechanic to attend within 30 minutes. Excellent service.”

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Posted 3 years ago

“Timely renewal notice, competitive rates and smooth transition to renewed policy. Prompt notification of policy commencement..”

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Posted 3 years ago

“I have been with them for about five years, sometimes their renewal quote has been quite high, but after shopping around for exact cover elsewhere, they then managed to match or better, hence why I am still with them.”

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Posted 3 years ago

“Everything went well and I was very happy with the outcome. I would certainly use them again. Well done.”

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Posted 3 years ago

“Second year with dial direct very happy with renewal price kept price saved me from moving on made everything very plain and easy Thanks”

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Posted 3 years ago

“Easy to do business with”

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Posted 3 years ago

“Easy to deal with”

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Posted 3 years ago

“Poor service, unwilling to provide insurance cover paid for.”

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Posted 3 years ago

“Quick easy service”

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Posted 3 years ago

“I found the best deal with Dial Direct and they are so easy to deal with.”

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Posted 3 years ago

“Transparent renewable premium on car insurance with competitive rates that are less than last year, recommended.”

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Posted 3 years ago

“good priced car insurance though not had to claim so hard to judge at the min.”

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Posted 3 years ago

“The price was competitive and the online renewal process was easy.”

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Posted 3 years ago

“Quoted a very competitive house insurance price last year better than my previous insurance company giving the same cover. No fuss renewal this year by email again a competitive price. I will keep using them.”

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Posted 3 years ago

“Simple renewal, good value, price competitive to last year.”

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Posted 3 years ago

“Dial Direct has over the years I have been with them have shown to be very helpful should you have to make a claim. I was in the unfortunate position of having to make a claim two years running. Dial Direct soon had my claim settled with no problems whatsoever.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews