Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,336 Reviews

84 %

of reviewers recommend Dial Direct

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4.3

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable second quote. Site easy to negotiate.”

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Posted 3 years ago

“My renewal prive was lower than last year and like a lot of people i looked on comparison sites unable to find any quality insurance cheaper”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Great renewal price. Thought I’d have to shop around when policy ended but no need with the renewal price given! Refreshing change”

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Posted 3 years ago

“Good service and price”

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Posted 3 years ago

“Excellent and easy”

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Posted 3 years ago

“Dial Direct are the most straightforward insurance company, super helpful and easy to speak to, I’d highly recommend them to anyone.”

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Posted 3 years ago

“Very good price and don't rip you off every year like other insurance companies when renewal time comes around by increasing policy every year”

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Posted 3 years ago

“Really happy with dial direct ,the whole process was made easy on line ,which for someone who isn't comfortable using the internet was very welcome.”

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Posted 3 years ago

“I've never had to make a claim but the original price of my 1st cover period was very competitive and when time for renewal came round the price remained at a level where I had no problem letting my policy run on after checking comparison sites. Regular updates confirming receipt of my payments are also another reassurance that I am with the policy that suits me best, completely satisfied.”

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Posted 3 years ago

“Not the cheapest quote, but reasonable”

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Posted 3 years ago

“No Fault of dial direct but the breakdown service did not happen i broke down on 21 st June 1740 , AT 23 20 was told nobody was coming . Had to get lift home the next day i was told i would get help by 09 30 At 945 i had to tell them i would sort it out myself as i was again told it would or might be 2 and half hours , poor from RAC . 15 hours and not rescued Not impressed”

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Posted 3 years ago

“Since an accident on 31 Jan 2022 I am still awaiting the repair of my car, ostensibly due to the non-availability of a spare part. Over the course of the last six months I have been given numerous abortive delivery dates, the lastest of which is 24 September 2022. This is an unsupportable and ludicrous situation. Even if the part is delivered as promised (on past performance I have little confidence that it will be) that will be eight months during which I have been without my vehicle. A touted benefit of the policy : “Courtesy car whilst an approved repairer fixes your car (subject to availability)” seems not to be worth the paper it is printed on, since after six months no replacenent vehicle has been forthcoming. It appears to me that Dialdirect was happy to abrogate its responsibilities under terms of the contract being content to leave me in the hands of un unresponsive underwriter and repair organisation. I am now considering taking legal advice on this matter in an attempt to expedite a resolution.”

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Posted 3 years ago

“Twice I phoned you and twice you told me payment had been accepted fine, then low and behold whilst I'm out the country on holiday you email me to contact you urgently, which I did to great expense to find that no for some unknown reason the card payment did not go through, luckily I had the same card on me whilst abroad and guess what the payment went straight through. Your customer services woman was quite rude telling me its not her fault that I'm out the country. So no I won't be using you again next year. Thankyou Sadie Marriott”

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Posted 3 years ago

“Would recommend this company 5star”

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Posted 3 years ago

“Very professional, very helpful and nothing was too much trouble and a very competitive price when renewing. I have stayed with Dial Direct for them reasons. Great job 👍”

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Posted 3 years ago

“Each year I compare costs n for the last 2 years nobody has offered a better price. The one year that they were dearer it was only by a small amount which Dial Direct matched so I stayed with them. They are always very polite, friendly n very helpful whenever I've had a problem. The only thing I would like is a paper policy as I cant print off my tablet.”

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Posted 3 years ago

“A good value service which includes breakdown recovery”

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Posted 3 years ago

“For the last three years DialDirect have come up trumps for both my motor and home insurances with the very best like for like cover at the best price. Every year as policy renewals approach I research comparison and other web sites, but, renew with DialDirect. I also find them to be highly efficient !”

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Posted 3 years ago

“My motor policy renewal was actually cheaper than last year’s premium. Very friendly helpful customer services when I rang to confirm renewal”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,336 reviews