Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service everything done to a high standard and was a bit cheaper than last year transaction went through with no fuss”

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Posted 3 years ago

“Very helpful in getting. my insurance done”

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Posted 3 years ago

“5 stars on my experience so far. Excellent price with more cover than some of their competitors and very easy to renew on line.”

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Posted 3 years ago

“Very efficient company to deal with. Good insurance value, very helpful when I needed to phone them”

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Posted 3 years ago

“We've been with Dial Direct for a while and fortunately haven't needed to ask for help. It's reassuring that Dial Direct are there though. Excellent feedback and updates from them and you know where you are without all the 'exceptions' other insurers apply. Very good value for money for the cover we have on our house and belongings.”

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Posted 3 years ago

“I’m very happy with my experience. Reliable company.”

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Posted 3 years ago

“Very happy with price and product”

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Posted 3 years ago

“I chose Dial Direct because all my requirements are covered in their Home Insurance Policy at the best price. Dial Direct perform an annual auto renewal, which is convenient. Their service is very efficient and easy to use online.”

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Posted 3 years ago

“Competitive prices and excellent services”

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Posted 3 years ago

“Great customer service, very friendly and I've asked to send me my documents by post which they did. the price is unbeatable! Couldn't ask for more. Many thanks dial direct.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I am very happy to have my car insurance with Dial Direct, although I have never had to contact you with any issues! I am very happy with the price I pay, I just feel very confident that if l do need your help I will get it, also the thank you I get each month for my payment is very special, Thank you.”

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Posted 3 years ago

“No fuss, no problems and value for money. Would highly recommend.”

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Posted 3 years ago

“Great value.”

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Posted 3 years ago

“Great price, great cover, great renewal. No claims yet.”

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Posted 3 years ago

“Very easy to use online”

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Posted 3 years ago

“One phone call and my renewal was completed with a price that was acceptable to me. Jonathan I have returned to this review because I have tried to give you a 5 star rating but that part of this form does not seem to work.”

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Posted 3 years ago

“Well I can only give five stars as I have nothing to complain about with regards cost and easy process to renew. Price includes breakdown cover. Fortunately I have not needed to make any claim on anything, so I can’t comment on how well they do in that regard. So five stars at the moment.”

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Posted 3 years ago

“Friendly staff, but mainly in today's economic climate a great car insurance quote with add on's(compared to other so called leading brands). Have no intentions of leaving dial direct anytime soon. Would sincerely recommend to anyone coming up for insurance renewal”

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Posted 3 years ago

“Made me happy to know Dial direct are behind me, especially with reduced rates many thanks”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews