Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was cheaper than last year and I changed card details on line without any trouble”

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Posted 3 years ago

“£174 van insurance = awesome price, thanks”

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Posted 3 years ago

“My renewal date my card details had changed so I got a letter to say insurance is declined call before date to make payment or face cancellation, when I called to make payment he was so rude on the phone and started saying next time if you don't change your card details there will be a 20 pound chare which I am letting you off this time in a rude tone,I apologised but do you think it was worth 20pounds to talk me down,and another thing I have not received an email to say thank you for renewing and this payment is received.”

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Posted 3 years ago

“Very pleased and surprised my premium was cheaper than last year and much less then the equivalent cover with other companies.”

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Posted 3 years ago

“Even though circumstances had changed, still got price cheaper than last year”

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Posted 3 years ago

“I was pleased to find my premium was cheaper than last year.”

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Posted 3 years ago

“Very easy to deal with and premium only ad a very small increase from last year so happy to stay with them.”

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Posted 3 years ago

“Easy renewal but disappointed that price increased”

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Posted 3 years ago

“Good price, easy to get on with.”

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Posted 3 years ago

“Great price easy to purchase”

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Posted 3 years ago

“we have our house insurance with Dial Direct, we haven't had to use them yet so i cannot give them five stars but for ease of use and renewal of insurance they are simple and competitive”

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Posted 3 years ago

“very happy insurance at a good price and gives full cover”

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Posted 3 years ago

““Five stars, great value for money, staff always very helpful, cheaper this year than last , hope this company continues to provide an excellent service in the coming years. Thank you. Regards Mr GJ PAYNE See you Next year I hope”

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Posted 3 years ago

“I am not insured with Dial Direct!”

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Posted 3 years ago

“This years insurance actually dropped and I didn’t have to get on the phone and start haggling! Great customer contact, love that all the contact numbers needed are sent in a message to keep.”

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Posted 3 years ago

“Five stars, great value for money, staff always very helpful, cheaper this year than last , hope this company continues to provide an excellent service in the coming years. Thank you.”

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Posted 3 years ago

“Comprehensive Cover tick roadside recovery tick drive other cars tick courtesy car tick and a price I am more than happy to pay for in a time when money is tight.Thanks I can drive in peace knowing that I have the best cover Happy”

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Posted 3 years ago

“Haven't made any claims but everything else has been spot on including the price!!!”

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Posted 3 years ago

“Excellent service cheaper this year which is a plus. Been with you for years, hopefully be with you for a lot more years to come. Thank you all for everything.”

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Posted 3 years ago

“Needed to use the RAC cover provided with my policy and managed this easily.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews