Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy hassle free with no problems.”

Helpful Report

Posted 3 years ago

“5 Star Company Award, coming to the end of my Car Insurance, the renewal couldn't have been easier, simple process, hassle free, no hidden agenda & with a Price that couldn't be beaten, loyal company to loyal customers..”

Helpful Report

Posted 3 years ago

“Price was even better than last year Do wish the years discount would increase ie stops at 9 years no claims , should increase every year Plus insurance is only as good as the results pending any claims, which I haven’t “touch wood” had to claim”

Helpful Report

Posted 3 years ago

“Quick and easy to obtain insurance got exactly what I needed with little fuss.”

Helpful Report

Posted 3 years ago

“It was a very good experience, swift, clear and concise. Everything sorted out within minutes with a good price rating too.”

Helpful Report

Posted 3 years ago

“This company is easy to contact and deal with. Efficient service thank you”

Helpful Report

Posted 3 years ago

“Terrible late fee when we are struggling in these hard times I won't be returning after the next renewal Total lack of support when people are a little late paying”

Helpful Report

Posted 3 years ago

“Happy customer after renewing the car insurance. The cost was lower than the previous year and even against the other online search sites. Well done.”

Helpful Report

Posted 3 years ago

“Disappointed that a £20 fee has been added to a missed D/D payment, during these hard time this is uncalled for.”

Helpful Report

Posted 3 years ago

“This is the best insurance company I have been with and the first time ever that my policy never went up at renewal”

Helpful Report

Posted 3 years ago

“Absolutely Fantastic so easy no problems just what you want 👌”

Helpful Report

Posted 3 years ago

“Always been pleased with the company good rates and always someone to talk to to answer a question Ten out of Ten”

Helpful Report

Posted 3 years ago

“Since I have been using this Service I have always had fantastic Customer Service, I would recommend to my Family and Friends. Thank You Dial Direct.”

Helpful Report

Posted 3 years ago

“Hi as a long standing customer, I have not had any problems with the service that you provide. My only issue is that the policy should reflex this as a long standing customer.”

Helpful Report

Posted 3 years ago

“Easy to manage very polite people that explain everything”

Helpful Report

Posted 3 years ago

“Last year found the whole experience of insuring with Dial Direct straightforward and economical....once again this year found the same, premium had increased slightly but not enough to faff about changing insurers. Website was really easy to use and above all a renewal message was sent well in advance, have me plenty of time to shop around!. Once reinsured Ask MID was updated within 48 hours....always have had problems with other insurers regarding this.”

Helpful Report

Posted 3 years ago

“Very easy to renew my policy and very competitive price. Will recommend.”

Helpful Report

Posted 3 years ago

“2 years with the Company and havent any probleams Keep it up Cheers”

Helpful Report

Posted 3 years ago

“Cheaper than last year's policy - all dealt with very quickly. I had one small issue I needed to check on policy as changed car recently and was dealt with very quickly and efficiently on the phone - Many thanks”

Helpful Report

Posted 3 years ago

“I received my estimate then my policy on line I prefer my policy in paper form, which I had last year, and was Very happy to receive one again this year without having to ask.”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews