Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

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“Good price for Car insurance easy set”

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Posted 3 years ago

“Adequate ok at present, don’t get complacent!”

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Posted 3 years ago

“Customer Service in respect of processing claims is appalling. Claim still not resolved three months later and take no responsibility for the initial handling of claim - transferred to a third party who are a subcontractor of Dial Direct who incorrectly dealt with claim in first instance.”

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Posted 3 years ago

“The quote was cheaper than last year all completed online and a paper copy simply printed off no problems no hassle”

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Posted 3 years ago

“Excellent price,excellent service,all on line but I requested a paper copy which the team sent within days.This is the second year Dial Direct have proved to be an excellent company no hassle insurance.”

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Posted 3 years ago

“Very competitive price.”

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Posted 3 years ago

“Good communication when renewal is due . Etc. very competitive insurance quotes .”

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Posted 3 years ago

“Reasonable price”

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Posted 3 years ago

“Very friendly and helpful. Good service”

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Posted 3 years ago

“Really easy to renew and quote was cheaper than last year .”

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Posted 3 years ago

“Efficiency and a pleasant surprise that the cost of my insurance actually reduced 2022/23. Very much appreciated.”

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Posted 3 years ago

“Was quoted over £50 online to change the registration. Spoke to representative over the phone but still charged £25. Other car with Admiral and they charged £5.50 to do the same thing. ??????? Stephen from Belfast.”

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Posted 3 years ago

“Great service from first insuring my car 🚗 everything was spot on and believe it or not it’s come down in price!!!”

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Posted 3 years ago

“Easy renewal,reduced my price,great company,good comunication,very recommend for everyone”

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Posted 3 years ago

“Was easy to renew but, given the fact that my car is another 12 months older and worth less, I fail to understand the increase in Premium..!!”

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Posted 3 years ago

“For the first time ever an Insurance Company have reduced my Car Insurance Price [Well done]. I normally change my Insurer every Year but not this Year.”

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Posted 3 years ago

“Used git the second year I always look for the best quotes but this time with dial direct my renewal quote was actually cheaper than the previous year this has never happened with any other insurance company in 50 years of driving I wouldn’t hesitate in recommending Dial Direct”

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Posted 3 years ago

“Friendly staff and good service.”

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Posted 3 years ago

“Good reasonably priced”

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Posted 3 years ago

“Going into my third year with Dial Direct; absolutely satisfied with all aspects of the renewal process”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,334 reviews