Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each year I compare costs n for the last 2 years nobody has offered a better price. The one year that they were dearer it was only by a small amount which Dial Direct matched so I stayed with them. They are always very polite, friendly n very helpful whenever I've had a problem. The only thing I would like is a paper policy as I cant print off my tablet.”

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Posted 3 years ago

“A good value service which includes breakdown recovery”

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Posted 3 years ago

“For the last three years DialDirect have come up trumps for both my motor and home insurances with the very best like for like cover at the best price. Every year as policy renewals approach I research comparison and other web sites, but, renew with DialDirect. I also find them to be highly efficient !”

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Posted 3 years ago

“My motor policy renewal was actually cheaper than last year’s premium. Very friendly helpful customer services when I rang to confirm renewal”

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Posted 3 years ago

“You asked me to leave a review!!!! For what???? In your mail you didn’t say what needed to be reviewed. ???!!!”

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Posted 3 years ago

“Good service ,fair price and not put up the premiums when renewing”

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Posted 3 years ago

“very helpful”

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Posted 3 years ago

“Easy to deal with, straightforward, just what you require. Happy with my dealings with this company”

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Posted 3 years ago

“Very easy car insurance renewal at an affordable cost. So easy! Thank you!”

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Posted 3 years ago

“They were very efficient and everything was explained properly”

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Posted 3 years ago

“Been with dial a few years . Paying less now than last year. I find they talk like normal people and get you the best deal they can . Easy to talk to all round best out”

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Posted 3 years ago

“Excellent Customer Service and it was good to see that my Renewal Premium was cheaper than last year's!”

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Posted 3 years ago

“Great service and easy to use highly recommended”

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Posted 3 years ago

“Always being helpful whatever the query.”

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Posted 3 years ago

“great service no problem”

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Posted 3 years ago

“Competitive price and straightforward to renew. Staff friendly and helpful.”

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Posted 3 years ago

“Honest reliable service Great company to use”

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Posted 3 years ago

“I paid more for my car insurance this year…. Ive never made a claim ever Im reading the reviews and have seen people are paying less this year.”

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Posted 3 years ago

“Cheaper renewal than last year so very pleased about that. Always happy to help when I phone and easy to understand.”

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Posted 3 years ago

“Not the cheapest but very helpful staff”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,180 reviews