Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were fantastic helping me with having my car repaired when a lady hit my car while it was on my drive. Took me through the process and managed to have my car repaired and returned in 6 weeks. The lady was so pleasent and understanding. Highley recommended Dial Direct to family and friends.”

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Posted 3 years ago

“The service received since changing over to Dial Direct has been of a very high standard, I would have no hesitation informing others of the high quality and reliability of this company.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service, excellent price and excellent renewal price xx”

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Posted 3 years ago

“Second year with Dial Direct and my premium was lower than last year 👍.”

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Posted 3 years ago

“Reasonable prices and customer service are excellent”

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Posted 3 years ago

“Yes make me happy”

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Posted 3 years ago

“Another year with Direct Dial insurance,it was quick and easy to renew my policy and an added bonus was the great price !”

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Posted 3 years ago

“They are very efficient and very well priced. I thought that this would mean a basic service, but my car broke down at the beginning of July and the RAC cover provided by Direct Dial was fantastic.”

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Posted 3 years ago

“Great service and great renewal price”

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Posted 3 years ago

“Pricing is very good will be staying a customer as long as its good”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“I am a Dial Direct Client for more than 6 years and I have been a loyal client towards this company, but they are failing me. I am not impressed with their level of service. It has been almost a month since I reported the accident, still I'm not getting any joy. I am most annoyed that I must wait for this long for them to finalize my claim. I trust this is not the way Dial Direct wishes to conduct business with valued clients. With the treatment that I have encountered from this insurer so called Dial Direct as from last month (August 2022), I would not recommend anyone due to their poor service delivery.”

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Posted 3 years ago

“I have never had to claim yet so can't go over the top with comments. This year was the easiest insurance i have ever taken out but was surprised you had kept my payment details on file. But it made things so easy and the price was exceptional. I have told my niece today to try Dial Direct you will definitely beat the price she has been quoted. In difficult times it's nice to find good value but Dial Direct gave me that. I would like Dial Direct to do this survey with Customers who have claimed to see how you did.”

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Posted 3 years ago

“This is the best insurance company I’ve used so far, I have renewed for a second year. The price for cover is great and the online account is easy to navigate. I would highly recommend them”

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Posted 3 years ago

“1. Your assistant was really nice and helpful, especially as I am not very mobile phone savvy. He was very patient and clarified things so that I could understand. 2. I was really pleased to learn that my contract, which is such great value, covered me for my holiday in France without needing a bolt-on. 3. Your assistant offered me a better deal that I was very pleased to accept. Thank you for an excellent service. It was good to be able to SPEAK to an adviser in person, a rare thing these days.”

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Posted 3 years ago

“For the second year running they offered the best price for the cover I wanted”

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Posted 3 years ago

“Very good price for my car insurance”

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Posted 3 years ago

“Does anyone man the phones? Trying for hours lol eve a period of days.”

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Posted 3 years ago

“Brilliant!”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,334 reviews