Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,435 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy renewal process but still had to phone to get the best price which then beat the majority of other quotes on comparison sites”

Helpful Report

Posted 3 years ago

“My renewal was amazing. I received an e-mail well before it was due. Price was great. Thank you.”

Helpful Report

Posted 3 years ago

“Very helpful when I had to make a claim, i was impressed with how quickly they sorted it for me, the only thing that I would suggest to make the process easier, would be able to speak and deal with one dedicated appointed agent instead of having to ring at least 3 different department/ agencies.”

Helpful Report

Posted 3 years ago

“I phoned the renewal line and got a quick response then a super polite operator met my requirements perfectly so I was very happy to renew for another year . I would rate my operator who was working from home during the current situation as 5 STAR EXCELLENT thankyou for a good price too !”

Helpful Report

Posted 3 years ago

“Very understanding, friendly agents, explain everything. Car insurance quote was one of the best. Highly recommend .”

Helpful Report

Posted 3 years ago

“Cheapest car insurance I found Very Happy”

Helpful Report

Posted 3 years ago

“I renewed my car insurance even though there was a slight rise in the price but not terrible. Customer service advisor was helpful and friendly. Great service. Thanks.x”

Helpful Report

Posted 3 years ago

“Brilliant service and a great price for my van insurance”

Helpful Report

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

“supurb no frills no secrecey excellent”

Helpful Report

Posted 3 years ago

“Wonderful service”

Helpful Report

Posted 3 years ago

“So well explained and competitive price”

Helpful Report

Posted 3 years ago

“All good here, price came down aswell, now there's a first! Been a few years with them now and never really had a problem. Yet”

Helpful Report

Posted 3 years ago

“Everything was easy”

Helpful Report

Posted 3 years ago

“Decent service but can’t understand after 3 years receiving my car insurance with no claims why it increases every year by roughly £400 ….if I cancelled my insurance and registered as a fresh customer my insurance amount would be a 3rd of what it is now ?”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“Satisfied with everything but one main thing, I requested my paper work as in Northern Ireland you cannot tax your car without your certificate of insurance, post offices here do not let you show a copy of it on your phone! Still have not received my requested papers!”

Helpful Report

Posted 3 years ago

“Reasonable pricing for cover”

Helpful Report

Posted 3 years ago

“Really good no hassal”

Helpful Report

Posted 3 years ago

“We had a blocked kitchen drainage over the weekend and tried to contact Dial Direct who first told me they couldn’t validate my account despite providing address, policy number etc. After calling repeatedly, I was given the Home emergency assist number. Before that, I was given several other numbers which again lead to the main contact number on the policy. When I finally got the home emergency assist direct line, an automated voice told me they are closed weekends and to hold if it is an emergency. I did several times but the call gets cut off after 20 seconds every time. I did this all day on Saturday hopeless and without a functional kitchen. I had no choice but contract a trades person which cost me £260. If they don’t work on weekends, how is that an emergency assist?? Emergencies don’t wait till offices are open. I can’t believe I am paying for nothing!!! I will definitely request refund of the £260 I paid.”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,435 reviews