Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,435 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had excellent service for a few years now realistic pricing on renewal aswell”

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Posted 3 years ago

“Cannot get through to anyone on the phone. I have tried various extensions, but only kept waiting on hold. Not good company name, “Dial direct” if you can’t contact you.”

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Posted 3 years ago

“Competitive pricing easy to deal with Always courteous”

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Posted 3 years ago

“Very helpful and realistic about the car insurance.”

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Posted 3 years ago

“Great Service and Good Price. I always get an Email thanking me for my payment. Very Courteous in this Day and Age.”

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Posted 3 years ago

“Very good price which was reduced from last year and plenty of notice if I had wanted to change providers. No problems at all.”

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Posted 3 years ago

“Good service good website good price”

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Posted 3 years ago

“Efficient service when renewing my policy.”

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Posted 3 years ago

“Good Service the only thing I find annoying is That I requested for paper version of my cover and so far it has only happened once as I am not a tech person(don't like things of importance sent via email”

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Posted 3 years ago

“Good competitive premium for the cover with several extras. The service is efficient so I was happy to renew with them for another year.”

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Posted 3 years ago

“Good price excellent service.”

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Posted 3 years ago

“Excellent service and value for money and very helpful”

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Posted 3 years ago

“Unbelievable, renewed my insurance and a month later had to change cars. Got a quote for the newer but same spec car with with no other changes to my details with an increase of £700 premium. A compleat rip off and utter joke. Went else were and got it far cheaper.”

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Posted 3 years ago

“Since moving to Dial Direct, the policy price and cover has been very reasonable in comparison to others and I have been kept informed regularly with regards to changes, payments and coverage.”

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Posted 3 years ago

“Been with Dial Direct a few years now for my van insurance. Very easy to deal with totally hassle free and well priced.”

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Posted 3 years ago

“Service & price very good. Can you call me please because i want say something on mobile phone if you can. Thanks”

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Posted 3 years ago

“Good service and not expensive . Would recommend”

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Posted 3 years ago

“Very good to deal with and would recommend.”

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Posted 3 years ago

“Very pleased with the new quote and ease at renewing my policy”

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Posted 3 years ago

“good price and easy transaction all done online”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,435 reviews