Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,334 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium is cheap, but you get what you pay for. Service is really poor. COMMUNICATION: Impossible to get through on the 'phone without waiting at least 15 minutes. And it is extremely difficult to find an email address (contact@dialdirect.co.uk). When using the email to correct an error on a renewal quote, the revised package came back with the same error. The Live Chat is awful. It picks up a word from the question a User has entered and replays a series of possible responses related to that word, none of which had even a remote link to my question. It is NOT "Live". It is an automated "robot". SERVICE: The service was so bad, I gave up trying to make a claim that was just a little more than my excess. Whilst the underwriters (Markerstudy) are a separate company, from a customer's perspective Dial Direct are responsible for administering all motor insurance issues. The underwriters were even more difficult to contact than Dial Direct (several 20 minute waits on the 'phone before I gave up). When I finally gave up and emailed Dial Direct to give up my claim, Markerstudy still called me 2 weeks later, apparently unaware I had given up the claim. RECOMMENDATIONS: As there is only me and my partner on the policy and hence a low probability of having to make a claim next hear, I have gambled on Dial Direct for another year as the premium is cheap. If there were a few family members on the policy with a much higher chance of having to make a claim, the service is so poor I would definitely find another insurer.”

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Posted 3 years ago

“Excellent service from start to finish , definitely recommend”

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Posted 3 years ago

“The premium is definitely cheap. But you get what you pay for. Customer service is virtually non-existent, so much so I gave up making a claim as the value was only just a little more than my excess. I always had to wait more than 15 minutes on the phone, and often gave up. It is almost impossible to find an email address (contact@dialdirect.co.uk). When I used it to try and correct an error on my policy, the same error was repeated, leading to 2 more failed phone calls and another email. The live chat function is useless - it picks up a word you have used in your question and replays standard answers that may be related to that word. None of the answers were remotely related to my issues Following an accident, after providing all the details in a long call with Dial Direct, I was passed on to the underwriters where I had to repeat everything. Whilst the underwriter is a different company (Markerstudy), I expect seamless service, and hold Dial Direct responsible for the claim handling process. The service from the underwriter was even worse - at least a 20 minute wait on the phone every time. As stated earlier I gave up through exhaustion and high phone bills. Dial Direct are cheap however - so I have gambled with them for another year as I reckon the chances of making a claim are low, so I will not have to deal with their Customer Service. If I had multiple drivers on my policy, and hence more chance of having to make a claim, I would steer well clear.”

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Posted 3 years ago

“Was notified when my Insurance was due which is a good thing.”

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Posted 3 years ago

“Always helpful and very competitive on price”

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Posted 3 years ago

“great price and service”

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Posted 3 years ago

“A very straightforward prosses thanks”

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Posted 3 years ago

“I am with dial direct for the past five years, this year i added another vehicle. In August 2022, i claimed for the second vehicle, they have paid the service provider, but my vehicle is not yet fixed. I lodge complaints i get acknowledgements, but complaint not attended to. I removed one of the vehicles because of their service. Very Good insurer, but once you lodged a claim, they don't care how the service provider treats you. You just become a policy number and a client.”

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Posted 3 years ago

“Easy to deal with and straight forward quote”

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Posted 3 years ago

“Dial Direct is easy to talk too and I have had no problems with them over the few years I have been with them and still am.”

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Posted 3 years ago

“This is my second year with Dial Direct. Good competitive price excellent cover and optional extras are a good competitive price too. I would definitely recommend Dial Direct insurance company.”

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Posted 3 years ago

“My premium this year is quite a bit lower than last year and it was good to get this rate without having to negotiate. Easy to access documents online. Fortunately not had to claim on the policy so far so can't comment on that.”

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Posted 3 years ago

“Easy to talk to they explain the policy to you, Get you sorted quickly”

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Posted 3 years ago

“Outstanding service , quick , efficient & excellent pricing ! Highly recommend 👍🏻”

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Posted 3 years ago

“Quick and easy renewal of a very competitive rate for our car insurance.”

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Posted 3 years ago

“When I received renewal quote I spoke to them direct and managed to get a more than favourable price, bettering on line quotes. They were very helpful and understanding. Highly recommended.”

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Posted 3 years ago

“Renewed again this year - Happy with customer service cost and process was seamless - happily recommend”

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Posted 3 years ago

“My own insurance was cheaper than last year. Easy to renew. I put my wife with Dial Direct and needed help. Could be easier to talk with someone but otherwise OK and happy”

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Posted 3 years ago

“The renewal process was very easy having received a competitive quote.”

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Posted 3 years ago

“No hassle happy with renewal prices over past 2 years if it’s reasonable next renewal will take insurance out with them again”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,334 reviews