Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a smooth easy transaction when insuring my car. Very efficient and excellent communication. Highly recommend. Competitive prices always.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“They gave me a warning the Insurance was due to run out and gave me plenty of time to search for a cheaper product, I liked the fail safe that automatically insured me after a specified date. Also I am grateful for the large text as I have eyesight issues Many thanks”

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Posted 3 years ago

“Not had use your services up to now and everything fine decent price”

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Posted 3 years ago

“This is my third year with Dial Direct who offer competitive renewal prices. I would suggest that my policy price and renewal beats many of the other quotes that I have received hands down. Also a great overall policy. Thanks”

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Posted 3 years ago

“Great company to use and no hassle with insurance renewal”

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Posted 3 years ago

“This is my second year with Dial Direct, they offer a competitive price to the opposition. Everything about your policy is easily accessible online. As long as they stay competitive I want stay with them.”

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Posted 3 years ago

“Easy to communicate with customer service.”

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Posted 3 years ago

“Happy with the price and service”

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Posted 3 years ago

“I am an old person. I find your automatic renewal the worse thing ever. In my opinion it should be illegal to do. That is my biggest concern for marking you down. What made me happy? well nothing as I have not had any reason to contact you as yet to be disappointed.”

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Posted 3 years ago

“Great renewal price”

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Posted 3 years ago

“Excellent company,who have looked after me very well this year,when the renewal came up recently,the price was very competitive,so I have utilised their services,for another year,i have comprehensive insurance,and the policy covers everything you need,including legal aid,and breakdown cover,their website is very well laid out,and easy to use,and you can access your documents,24/7 i am very happy,and would highly recommend them.”

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Posted 3 years ago

“I have been with your company a few yrs now and have not been disappointed with the service and quotes l recieve”

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Posted 3 years ago

“All good. Bit pricey but good cover”

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Posted 3 years ago

“Fair price, hassle free and easy to renew. Excellant service”

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Posted 3 years ago

“"Fantastic service "”

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(Van Insurance) - Posted 3 years ago

“Contact with the latest agent was excellent because it identified that my previous contact reporting a claim has not progressed satisfactory. I reported a third party insurer admitting liability of my accident it appears this fact has not been recorded at Direct Line even though I forwarded the third party letter admitting liability. I am also waiting the return of my £250.00 excess payment which should have been paid by the third party insurer.”

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Posted 3 years ago

“very happy with my policy although it did increase by £20 this year documents are easy to access and download”

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Posted 3 years ago

“Good price for the insurance, worked fine with online service.”

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Posted 3 years ago

“Very satisfied with the professional service”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,487 reviews